Hotel Riu Baobab 5*

I am warning you: if you want to return alive, never go to this hotel. It is the most terrifying and dangerous place in Africa. You could lose your health or your life there at any moment. The lifeguards, security staff, and the doctor have absolutely no training in first aid or life-saving procedures. Furthermore, the hotel does not have emergency equipment kits at the pools or on the beach. Lifeguards do not monitor guests in the pools; they leave the pool area for long periods, in violation of regulations. When I noticed a lifeguard was missing for over 20 minutes, I reported it to the hotel manager. He refused to send a replacement, stating he didn't care because the lifeguard was on a break. Due to the failure of the lifeguards and the doctor to provide assistance, and the lack of emergency equipment, a woman died at the pool on September 26th. When she lost consciousness and her heart stopped beating, the lifeguard placed her in an incorrect position that made artificial respiration impossible. Instead of taking action, he simply fanned her with a towel. When my partner—who is a certified life-saving specialist—and I tried to begin rescue efforts, the lifeguard attempted to block access to the unconscious woman. We managed to reach the woman and placed her on her back, a position that allowed for artificial respiration and chest compressions to restore her pulse. However, without specialized equipment, we were unable to restore her vital functions. The hotel did not call an ambulance. It takes two minutes to walk from the hotel lobby to the pool. The doctor arrived after ten minutes, by which time the woman was already dead; he had neither an emergency kit nor any medical equipment. He ordered the woman to be moved onto a soft sunbed—contrary to protocols requiring resuscitation efforts to be performed with the victim lying flat on their back on a hard surface. Despite knowing the woman was limp and not breathing, he demonstrated a complete lack of knowledge regarding how to handle an unconscious person and brought a wheelchair instead of a stretcher. The deceased woman was taken to the hospital in a hotel vehicle that also lacked emergency equipment; furthermore, despite the critical situation, the hotel employee drove the body to the police station first to file a report. Following the incident, the hotel offered no psychological support to the deceased's family and refused to provide transport to the hospital or to police interviews. The hotel manager began spreading false information, claiming the woman was still alive when removed from the pool and had died of natural causes en route—even though the autopsy revealed she had suffered a heart attack and could have been saved. If, as he claimed, the woman was still alive, why was no ambulance called, and why was she taken to the police station first? Security camera footage was secured, documenting the absence of any assistance from the lifeguard, security staff, or the doctor, as well as the lack of emergency equipment. Despite the filing of a complaint and the existence of clear evidence, the hotel manager and Director Rama disregarded the grievances and took no action to improve guest safety. Our stay was ruined; we could neither use the pool nor enter the ocean, as no one would have been available to provide assistance in the event of an accident. The hotel fails to adhere to any guest safety regulations, putting guests' health and lives at risk during their stay. This hotel should be immediately removed from travel agency listings, and the establishment itself should be shut down.

the service is good, the amenities are high-quality, lots of entertainment, accessibility is improved by the new road that extends the highway. my 9-year-old daughter who is very teasing told me: dad the hotel is wonderful but because of the mosquitoes I give them a score of 8/10 otherwise I was going to give them 9/10