Hotel Riu Plaza Chicago

We loved our stay at the Riu! The rooftop bar, the breakfast, the location steps away from Michigan Ave, walkable to navy pier, and a little further to the river walk was PERFECT! There is also ample paid overnight parking near the hotel. BUT, we arrived early—at 11ish from our flight. I did not expect to check to check in, but just to let them know I arrived. I also requested a high floor because there are no skyscrapers in Washington DC and I wanted the experience. I was told my room may be ready at 2:00, but definitely by 3. I checked in at 2. Not ready. 2:30. Not ready. 3:00, not ready. 3:30, not ready. I asked if I would be given the time back to me in the form of late check out because my check in was delayed. Answer, no. Finally at 4:00 pm I was given the keys to a room on the 23rd floor. The staff was VERY gracious and kind, but the delay seems strange given such advance notice. NOTE TO THE RIU: If you deliver a room later than promised you should—at minimum—provide a comparable amount of time at check out if the request is made. NOTE TO TRAVELERS: Despite the bumpy start, the Riu more than made up for the delay. The breakfast was fantastic! An orderly and efficient experience with lots of food options. The rooftop bar was STUNNING!!! The happy hour drinks and snacks were great (I recommend making reservations if possible). And housekeeping was also well done. Our 2 queen with a couch was spacious, especially for a city hotel. Just a note on Chicago, I found it clean and safe. I did not feel uncomfortable walking to any of the areas we visited from the Riu. I definitely plan on checking out other Riu properties in the future. Great job!!!

Helpful front desk staff, excellent breakfast, clean room, important for seniors like ourselves to get briefed on the high tech features.