Hotel Riu Plaza New York Times Square

Although this is my husband’s TripAdvisor account, it was me Debbie and my daughter and 2 granddaughters staying this trip. It will probably be my last trip to The Big Apple as I am now 71, and NYC is a tiring adventure. I always use Riu Hotels and resorts, and have never been left feeling let down. In fact I would like to express my and my family’s gratitude for the extraordinary support and hospitality shown on this journey. Although I probably won’t be returning to NYC. The rest of my family have said they will be, and have already said that they will be using Riu. Again thank you for your help this week and indeed on previous visits. Will be seeing Riu’s again, however nearer to home, ie Dublin in about 4 weeks. Thank you all, Debbie

I booked a family suite well in advance. We were on the 7th floor. I called ahead to confirm there are two bathrooms. This was not the case. The front desk had no idea who would have told me that. There are no rooms with two bathrooms. The room is supposed to accommodate 6 people with one bathroom. We had four adult females. Having an extra bathroom was important to us. The toilet area was inside the bathroom. It would have been helpful for it to be separated from the shower and vanity area. The room with two beds had very little space in it. Both beds were pushed together making it one very large bed. When we tried to separate the beds there was no space to walk around to the other side of the bed. There was only one outlet to plug in cell phones in the sleeping rooms. I had to buy a power strip so we could plug the phones in. The common sitting area outside the sleeping areas was a joke. One chair and a very small desktop in a room that sleeps up to 6 people. If we weren't sitting on our bed, there was no place to sit. The room felt like a hospital room with drab colors and minimal art on the walls. The hallway to our room was also drab, gray and institutional. Total contrast from the beautiful lobby with bright colors. Hotel staff were friendly. The breakfast buffet had a nice selection of food but very crowded. Everyday there was a line to get into the breakfast area no matter what time we went. They close the buffet at 10am which is a stretch for NYC when you are out late going to shows and activities. An 11am closure would be much better. The lobby was noisy and full of people waiting on the couches most of the time. The location is perfect for restaurants and Times Square. Having the two sleeping rooms was a plus. Would I stay here again? I'm not sure.