Hotel Riu Palace Costa Rica

This was the worst RIU that we have ever been to. The rooms are old and dated but not only that they need serious repairs. We had to have our room changed three times until we just settled with the best of the options but still had issues. The sinks did not work properly, the over head shower linked while not in use, the bed had dirty and stained sheets, the safe did not work and the light fixtures were installed crooked on the walls. That is just of few of the issues with the room because there were definitely more. We were told maintenance would come to correct but never showed up to repair anything. We had family staying at the other RIU on site and their accommodations were perfect in comparison. The worst part of all of it was that this was the more expensive resort. We paid more to have a up class experience and instantly regretted it. We mainly stayed at the sister resort but we could not eat with our family because you can not eat at all the resorts on both resorts. Very disappointing is an understatement

Every staff that I encountered was great and enthusiastic while doing their jobs . The grounds were well cared for. Pool areas were nice, but need to be cleaned more often to keep the bees from swarming the guests because others have spilled sweet drinks or have thrown used plastic cups or glasses behind the lounge chairs. Now on to the worst part of my stay... The room!! There was a faint mold scent, the paint on the walls was chipped or painted over dents or badly fixed holes. There were cracks in the walls that were painted over. The bed was not comfy. I would have never chosen this resort if I could have did a walk through of the room beforehand. The balcony had huge dead bugs on it continuously. The screen door to balcony does not completely close allowing bugs to enter the room. The shower was old and chips throughout the moldings. I would not stay here again. I heard they are about to close in a few months to remodel. That should have been advised to us beforehand.