"Potentialy could be a GREAT hotel but…"
Beautifully Renovated Hotel, but Poorly Managed and Let Down by Its Staff
It’s such a shame to see a beautifully renovated hotel being let down by poor management, unprofessional staff, and a clear lack of attention to detail.
Reception: The staff at reception are often rude, unhelpful, and seem more interested in shouting at each other than looking after guests. There is very little sense of professionalism or genuine customer service.
Cleanliness: Housekeeping and general cleanliness are well below acceptable standards. On several days, empty cans and glasses were left scattered around the main pool, with nobody bothering to collect them. The water in the main pool had a yellowish appearance, and there was a considerable amount of sand on the bottom. During our entire seven-day stay, we never saw the pool being properly cleaned.
Food and Restaurant Service: The food itself is decent, but the restaurant service is extremely disappointing. Staff frequently stand around doing very little while guests wait for attention. Tables are not cleared or prepared promptly for the next guests, resulting in an unnecessary shortage of available tables. This is particularly frustrating when there are clearly enough staff members around to do the job.
Entertainment and Activities: The animation team is practically nonexistent. Nobody approaches guests or invites them to participate in activities. On a few occasions, we saw staff bring out some games or equipment, leave them by the pool, and disappear. When approached about activities, some staff members responded rudely or simply pretended not to understand the questions. There is no enthusiasm, engagement, or effort to create an enjoyable atmosphere.
Poolside Drinks Service: Unfortunately, this was the worst part of our experience. Three male staff members regularly brought a trolley stocked with alcoholic drinks to serve guests around the main pool. However, while serving drinks, they also appeared to be consuming considerable amounts of alcohol themselves. Their behaviour became increasingly loud and unprofessional, with arguments and shouting between them in front of guests. It was unpleasant to watch and completely inappropriate for a hotel that is supposed to provide a relaxing holiday experience.
Management: Ultimately, I believe the responsibility lies with the hotel management. Staff performance is a reflection of leadership, supervision, and the standards that management is willing to accept.
What makes this situation particularly disappointing is that the hotel itself has clearly benefited from significant investment and renovation. The facilities have great potential, but there appears to be a serious lack of supervision, accountability, and pride in maintaining them.
Throughout our stay, we rarely saw any evidence of effective management or staff genuinely taking ownership of their responsibilities. Instead, the overall impression was that many employees simply did not care.
Would I return? Unfortunately, not in its current state.
I sincerely hope that someone from the hotel’s senior management takes the time to read this review and, more importantly, acts on it. The problems are not particularly complicated to identify, but they require proper leadership, staff training, accountability, and a genuine commitment to guest satisfaction.
This hotel has the potential to be an excellent holiday destination. However, unless management takes these issues seriously, all the money spent on renovation will be wasted.
A beautiful hotel deserves much better management and a team that actually cares.
