Hotel Riu Montego Bay 5*

I had a horrible experience. I also shared the picture of the entertainment coordinator that insulted me for me apparent reason in the pictures submitted. She is the one leaning over. I was seated in the morning enjoying, the little entertainment show that was highlighting Jamaican Creole and then taking part in the Q&A. Once the Q&A was completed or close to be completed, a female member of the entertainment team, as shown in the picture came up to me, and then pointed out that my shirt had holes in it. She then called her colleagues and in a loud voice began to make fun of me, to the point other guests were looking and laughing at me also. I was so embarrassed and emotionally disturbed as to why she would pick me out and embarrassed me in such a way. One point I had to go to the bathroom to wipe away the tears. The said shirt is very sacred to me as it was a gift from someone who has now passed, and who meant tht world to me. For the day I could barely eat, nor drink or do anything, as I sat contemplating why would she do me like that in front of her coworkers and guest. As I write this, I will be reaching out to your corporate office, because I do believe that I should be reimbursed or at best be given a complimentary pass due to the grave of the issue caused by your staff.

Where to start. Overall it was good but there are some little things that need to be solved I think. Firstly the bad. Pools not cleaned regularly enough and when they are they are not cleaned thoroughly. Pool areas aren’t cleaned on the evenings once the pools have been closed so some days there was food and drinks etc still around. There is a taxi rank in the main lobby that is not associated with RIU but every time you walk past it is like you are being hounded to take trips with them. No robes in our room although when we asked for some they did deliver. Security and life guards aren’t very approachable and could do with some people skills trained out to them. The good. Food great, buffet, sofies, the golden dragon and steak house are all brilliant at any time of the day. Bar staff. Brilliant. Rohan and Theo especially were a breath of fresh air. Entertainment staff. These guys make this hotel. They cannot do enough for you and honestly without them this hotel would be lost. Whatever they are paid, pay them more. Dimario was amazing. So welcoming and took us over the road to Whitter village on his break to show us around which he didn’t have to do. Charlotte, Mika and Alex and Wayne are also very highly rated and none of these guys get enough credit. Would go again.