Hotel Riu Playacar 5*

This was our first time visiting this resort for starters it was the same food every day, breakfast lunch, and dinner and was borderline OK. pool area was clean and well taken care of the pool itself was totally disgusting on the bottom mold everywhere around the seats the bottom of the walking area had bugs fruit bird crap. My husband and I went to the front desk and asked them if we could have a bellboy come up in the morning and help us with our luggage, my husband is 72. I am 62 with multiple sclerosis and leukemia. They told us no they do not have anybody working that early in the morning since we have to be at the front of the resort at 6:50 for pick up so we then ask them if we could come up and get a cart to bring down to the room in the morning to load our luggage on and bring it back up mind you we are on the second floor and have to go down 31 steps to get to the landing both people we spoke to told us absolutely not. We could not use that under any circumstances. I do not recommend this place at all the bartenders at the pool bar were amazing Friendly the staff at the restaurants except for the Italian Restaurant were all very friendly and customer oriented, but we will not be back to this place. The people at the front desk desperately need customer service skills. They are very rude and very unacceptable.

The whole experience was amazing! We were good received by the whole team, having all been very friendly and fun. A special thanks to Berni and Felix for all the activities and fun they provide! I hope to be back soon.