Hotel Riu Cancun 5*

Overall the stay was very pleasant. The rooms are a bit dated and worn down now. In need of a good refurb and painting. The minibar situation was so inconsistent and a nightmare. Should be every 2 days. After 2 days it wasn’t done so requested it on day 3. At one point we went 4 days no restock despite requesting it through reception. Eventually I had to go down with pictures and say look it’s empty and this is day 4 no restock. Two minor issues in the room, fan was knocking and air con was leaking badly. Maintenance fixed them up right away no dramas. Cleaners were amazing, bar staff were amazing and restaurant staff were amazing!

“5 star hotel” what a joke lol. (Most egregious point is at the end) Only “5 star hotel” I’ve been to that has… 1.non potable drinking water from the sinks, they do provide bottled water though to be fair but still, cmon bro if you have a sign saying you can’t drink the water from the tap how can you call yourself a five star hotel. 2. Minimal hot water during times when most ppl are showering (barley got to Luke warm) sorry it sucks but you just need to upgrade hot water system. 3. Terrible food, felt like I was back at my college dining hall. A couple of my friends had diarrhea for most of the stay, I was able to dodge that (I think because I was very careful about what I ate, eggs, bread, potatoes, some bacon) I tried to fill up at breakfast. 4. Towel rationing, sorry, but just do more laundry and buy some more towels, don’t make me hand you a card to get a towel.(picture included so you know I actually stayed at this property) 5. People wayyy to drunk. I get that its an all inclusive resort and people are going to go ham on the alcohol (which was basically all bottom shelf frat party alcohol only fit for jungle juice) but I saw probably 4-5 PCs where they had to take people away in wheelchairs and I wasn’t really at many of the parties. 6. This is what really got me to write this negative review (which I basically never do because I am a sane person) when we were checking out, which I view as a courtesy to the hotel staff to let them know they can clean the room, I basically never check out of hotels, I just leave and if there’s an app I click check out to let them know they can clean the room or let the cleaning staff I see in the hallways know the room is clear only way out, and I’ve spent probably 100 nights in hotels in 2026. My friends went to the desk to check out, I was in the bathroom, our Uber to take us to the airport was out front, after the bathroom I went to the Uber with my bags and the guy at the front told the Uber driver not to leave and literally told me we cannot leave because they didn’t have my wristband (I had just pulled it off and tossed it in my pocket to trash later) I showed him my bare wrists so he knew I didn’t have it on still. But he said we can’t leave unless he got the wrist band… Im sorry, are you a police officer? Or a security guard for a private business? I AM NOT A CRIMINAL, I AM A FREE PERSON, A BUSINESS HAS NO RIGHT TO ATTEMPT TO PREVENT ME FROM LEAVING THEIR PROPERTY. If I want to peacefully walk away from you or leave it’s my right as a free person to do so. After some back and forth about their ridiculous policy I just gave the wrist band, but what would have happened if I threw it away in the trash as I was leaving and a janitor emptied the trash? Am I going to miss my flight out because you don’t have a used wristband? Even setting everything else aside this 6th point means I will never stay at a Riu property again. It’s a hotel, not a correctional facility. And this is supposed to be the “hospitality industry”.