Hotel Riu Playacar 5*

This was my family’s second time going to a Riu resort in Playa Del Carmen and it was just as amazing as the first time! Our personal favourite activity was the aqua-fit (lead by the amazing Bernie)! Head down to the pool bar to have an amazing chat with Sergio, Alexis, Adolfo, and Ule, who are the friendliest bartenders I’ve ever met (and always have a great drink recommendation). Every morning we were greeted at breakfast with a friendly smile and good morning from Omar. I strongly recommend to try every restaurant at least once. My personal favourites were the Asian restaurant and the steak house, where we had the absolute best servers Mijail, Eduardo, Lizabeth, Hugo, Mauricio, Gina, and Gabriel. There are also a wide range of activities throughout the day everywhere from dance lessons to bingo, lead by Felix, Karla, Tina, and Jessica. And finally a huge shout out to Raquel and Oscar as well as the rest of the cleaning, landscaping, and facility maintenance staff who work incredibly hard to provide a clean and beautiful place to enjoy. Overall we had an amazing vacation and thank you so much to all of the staff who made that possible!

So we had a pretty good trip, travelling with neuro- diverse children. Apart from initial room issues (lived out of a suitcase for two days), we eventually settled in and had a pretty relaxing time. Food was pretty good, room too. Staff really attentive, except for the reception staff who on occasions were a bit snippy. The hotel manager was great! Pool was good, you can generally get a sunbed but sad to say my British counterparts were unashamedly bad at reserving sunbeds. There was no provision to help people with disabilities have close access to pool. First selfishly come, first selfishly served (come on Brits we are better than that)! All in all a fantastic Caribbean location, great beach, bit of seaweed now and then. I highly recommended this place and hope to return!