Hotel Riu Karamboa 5*

This is a 950 roomed AI hotel, the beach is beautiful but swimming not possible due to currents and usually red flag. However plenty of clean salt water pools and space, never an issue finding a sunbed or a bar. Daytime activity there if you want it - Kevin did ace aqua fit - really good fun. Food is usual AI, always something to eat, plenty of choice and good standard overall - other reviews saying it’s not acceptable must have wildly different standards to us! Asian and Italian restaurants made a pleasant change and were both reasonably good, both buffet. Room clean and mini bar stocked up every other day. Public areas all well decorated and maintained. Couldn’t really ask for anything more - some acceptance that this is an African island with pretty much everything imported for those unrealistic guests.

Good evening. We are returning from our stay at the Riu Karamboa. Upon our arrival, we were surprised not to have our perfumes in our toiletry bag. We thought we had forgotten them. Upon our return, surprise, they are not there… The only possibility is that they were stolen from us in our hotel… Furthermore, our bar was only restocked on the 4th day despite our requests. Finally, there was not a single day where a towel was not missing, and to top it off, we ran out of soap and had to wait 2 days. We are very regular customers, as you can see. We are extremely disappointed with this hotel. For your information as well, this is the first time we have encountered inattentive employees… Therefore, I expect a response within 8 days and a substantial gesture for our next vacation in your chain. Any lack of response or commercial gesture on your part will necessitate a radical change in my bookings, knowing that the competition exists…