Hotel Riu Palace Santa Maria

We would like to thank all Management and staff for a fantastic 2 week holiday. This was our third visit to this hotel and it certainly didn’t disappoint. The cleanlinesses throughout the hotel and grounds was exceptional. From the gardeners cleaners, pool staff and restaurant cleaners working tirelessly to maintain such high standards. The restaurant s were all excellent with the crystal being our favourite. The Buffett always had plenty of fresh hot food with an abundance of choice. All the staff at breakfast lunch and evening meals were excellent. Nothing was too much trouble and if we needed anything we only had to ask. They were very observant and kept our water glasses and refreshments topped up. At lunch time we always sat in the same area and was served by Soraya who was very friendly and super efficient. The managers in the a la carte restaurant s were amazing. Front desk staff were very professional and efficient from check in to departure. We had a ground floor room which was spacious and cleaned daily. One of our favourite room cleaners was Daniela who made a special effort on my wife’s birthday decorating the room throughout with banners Ballons and fantastic towel art. We would like to thank the manager of the hotel for the fresh flowers, which made my wife’s birthday more special. A special thank-you to valdir the beverage manger who made sure our fridge was regularly restocked and the bar service s were top notch. The coffee shop was a welcome break to relax and enjoy at most times of the day. The delicious cakes and biscuit’s were served by very friendly smiling staff. Rafael was very approachable and was genuinely interested in how our holiday was and if he could assist us in anyway. The entertainment was excellent and the sports bar was always a welcome break. Once again a big thank-you to Manuel and all his staff for another memorable vacation. We will definitely be back. William and Patricia Cunningham.

Overall this is a very nice hotel, we were in block 1 and although we didn’t pay for sea view we had a front sea view and side. The resort is huge so we did not get to see it all, one major downfall is we found the staff quite rude and unless you were willing to more or less treat them like dirt under your shoe and demand a drink they wouldn’t offer you one in the evenings.