Hotel Riu Palace Jandia

MOUSE AND MOUSE DROPPINGS IN THE ROOM - NO COMPENSATION We found mouse feces in the room on the bed, but didn't know what it was at first. One day later at night, we noticed a mouse running around the room, even inside our bags. After that, the following happened: 1. During midnight, we had to move all our belongings and relocate to another room. 2. The manager and director at the reception refused to give us any compensation and told us to contact Booking.com instead. 3. We contacted Booking.com, and they tried to reach the hotel several times by calling and writing emails, but received no reply from the property. 4. I have tried to call and write emails several times over the last 3 days to the hotel, but there has been zero reply. + In a 5-star hotel, nobody at the reception can speak even at an A2 level of English. This is a real shame, ridiculous, and completely unacceptable from a 5-star hotel. This incident will be reported to the Spanish Health Authority and to the European Consumer Centre as well.

Our stay at Riu Palace Jandia was excellent from start to finish. The hotel is beautifully maintained, with stunning ocean views and direct access to a wonderful sandy beach. Our room was spacious, spotless, and very comfortable, providing everything needed for a relaxing holiday. The atmosphere was relaxed and welcoming, making it an ideal place to unwind. While the hotel has just one swimming pool and a relatively small gym, both facilities were well maintained. There were always plenty of sunbeds available around the pool, regardless of the time of day, which made relaxing especially easy. Guests should note that sunbeds and umbrellas on the beach are available for an additional charge, as they are not operated by the hotel. The food was very good, with a wide variety of fresh and tasty options available every day. The restaurants and bars were excellent and contributed greatly to the overall holiday experience. The staff were exceptional throughout our stay – friendly, professional, and always happy to help. The service was consistently of a high standard, and we particularly appreciated the attention to detail and the genuine hospitality shown by all members of the team. We thoroughly enjoyed our time at the hotel. We would happily return in the future and would highly recommend Riu Palace Jandia to anyone looking for a comfortable and enjoyable stay in a beautiful location