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RIU Hotels & Resorts elevates its offering in Riviera Nayarit: the emblematic Riu Jalisco is reborn as Riu Flamingos

What changes does the renovation of the Riu Flamingos in Mexico include?

This name change is not just a brand decision, but the reflection of a structural metamorphosis that elevates the standard of hospitality in the area. By adopting the name of Condominio Flamingos, the property reinforces its local sense of belonging, connecting more authentically with the destination of Bahía de Banderas and its international visitors.

The renovation has allowed for the creation of warmer and more welcoming spaces. The hotel now features 820 rooms completely renovated under a contemporary and bright style, designed to maximize comfort. This expansion added 120 new stays, designed for those seeking a modern refuge facing the Pacific.

Click here to see the before and after video.

Evolution of the RIU experience towards the new standard of family tourism

For RIU, family is at the heart of the stay. Therefore, the renovation introduces large capacity rooms that comfortably accommodate up to six people. This improvement responds to the active listening of large families, making it easier for them to share their vacations in the same space without sacrificing spaciousness.

The gastronomic offer has also been humanized and diversified to surprise every palate. Guests can now enjoy concepts that invite sharing special moments such as:

• American Country: A gastronomic corner with the most classic and beloved flavors of American cuisine.
• Candy Ice Cream Parlor: A space designed for the delight of the little ones and the whole family.

Technical details of the transformation

Below are the key indicators after the completion of the renovation project:

Location: Bahía de Banderas, Riviera Nayarit, México

Total Capacity: 820 rooms (120 new)

Maximum Occupancy: Up to 6 people per family unit

New Concepts: American Country and Candy Ice Cream Parlor

Previous Milestones in Destination: Riu Vallarta (2019) and Riu Palace Pacifico (2023)

Key fact: With this reopening, RIU consolidates the modernization of 100% of its hotel plant in the Flamingos area, aligning all its assets with the company's current design standards.

Strategic consolidation of RIU Hotels in the Riviera Nayarit market

The investment in the Riu Flamingos reaffirms the chain's commitment to the Pacific coast. Following the previous renovations of the Riu Vallarta and the Riu Palace Pacifico, the company now offers a fully updated hotel ecosystem that responds to the demands for sustainability and comfort of current travelers.

Frequently Asked Questions (FAQ)

1. Where exactly is the Riu Flamingos located? It is located in the area of Bahía de Banderas, within the area known as Condominio Flamingos in the Riviera Nayarit, Mexico.

2. How many rooms does the new Riu Flamingos have? Following the expansion of 120 units, the hotel has a total of 820 renovated rooms.

3. What is the maximum capacity of the rooms at Riu Flamingos? The new family room model allows to accommodate up to six people, ideal for large families.

4. What are the hotel's new restaurants? The American Country restaurant, with traditional American dishes, and the Candy ice cream parlor have been incorporated.

5. Why was the name changed from Riu Jalisco to Riu Flamingos? To align the property with the local destination (Condominio Flamingos) and improve its positioning in the international tourism market.

6. When was the hotel renovation completed? The comprehensive renovation was completed at the end of 2025, and the brand change is official as of May 1, 2026.

7. What other RIU hotels in Riviera Nayarit have been recently renovated? The chain renovated the Riu Vallarta in 2019 and the Riu Palace Pacifico in 2023.

RIU strengthens its social commitment in Quintana Roo with the inauguration of a third playroom together with Save the Children

The impact the new playroom has on the community of Quintana Roo

The opening at CDC 227 represents the third playroom promoted by RIU in the state. The center is designed to offer simultaneous attention to 60 minors in the play area and 14 users in the digital zone.

This project strengthens the social fabric in the Mexican Caribbean, providing technological and pedagogical tools that promote logical thinking and emotional management in girls, boys, and adolescents.

What is the investment of RIU Hotels in child protection?

Since the beginning of the collaboration with Save the Children in 2019, the hotel chain has maintained an upward investment trend to guarantee the sustainability of these spaces.

Data table of the social project in Quintana Roo

Key fact: The current investment in playrooms is four times greater than that made at the beginning of the alliance seven years ago, consolidating child protection as a priority axis.

Strong institutional support after the alliance

The inauguration included the formalization of the Collaboration Agreement for Children and the Community, linking the DIF Benito Juárez System and Save the Children Mexico.

Alma Tesillos, Corporate Social Responsibility Director for RIU in America, highlighted: "The development of the destinations where we operate must go hand in hand with the well-being of their communities and the comprehensive development of children". For their part, municipal authorities of Benito Juárez emphasized the importance of public-private collaboration for social inclusion.

Frequently Asked Questions (FAQs)

1. Where is the new RIU playroom located in Cancun? It is located at Community Development Center (CDC) 227 in the city of Cancun, Quintana Roo.

2. How many people will this new space benefit? An estimated reach of between 1,500 and 2,500 people will benefit directly and indirectly each year.

3. What services does the digital area of the playroom offer? It has 14 workstations for technological learning and digital skill development for minors.

4. What is RIU's "Proudly Committed" program? It is RIU Hotels' global sustainability strategy that guides its actions in pillars such as biodiversity, community, and sustainable destinations.

5. How many playrooms has RIU inaugurated in Quintana Roo? With this opening, there are now three operational centers in the state under the alliance with Save the Children.

6. Since when have RIU Hotels and Save the Children collaborated? Both organizations have maintained a strategic alliance since 2019 focused on childhood.

7. What skills are fostered in these centers? They focus on logical thinking, problem-solving, emotional management, and the exercise of rights through play.

How does RIU Hotels digitise management for travel agents with the new app of RIU Partner Club?

The tool allows more than 100,000 members in 139 countries to manage bookings, check points, and administer their professional profiles in real time from iOS and Android devices.

What benefits does the new application offer to travel agents?

The tool has been designed to optimise the daily operations of the retail sector. The application focuses on the digitalisation of processes that previously required more complex management, now allowing immediate access to the entire portfolio of RIU Hotels & Resorts.

Professionals can now register sales and book stays for personal use in a simplified manner. This agility responds to market demand for mobile solutions that allow total control of professional activity from anywhere.

Technical and Functional Pillars of RIU Partner Club App

The architecture of the mobile application is based on operational efficiency and data transparency for the agent:

• Booking Management: Optimised process for registering own sales and bookings.
• Real-Time Synchronisation: Immediate consultation of history, profile, and accumulated points status.
• Loyalty Programme: Accumulation of points redeemable for stays that do not expire as long as the account registers periodic activity.

KPIs and Key Data of the RIU Partner Club Programme

Indicator

Data Detail

Active members

+100,000 travel agents

Global reach

139 countries

Track record

More than 30 years in the sector

Availability

App Store (iOS) and Google Play (Android)

Brand presence

101 hotels in 22 countries

"This launch seeks to strengthen the chain's relationship with one of its most valued segments: travel agents, offering advanced technological support to facilitate their work."

What is the impact of RIU Partner Club on the tourism sector?

With more than three decades of history, the programme is consolidating itself as a benchmark in B2B loyalty. By integrating mobile solutions, RIU reaffirms its commitment to the retail channel, providing autonomy and direct rewards for the recommendation of its holiday hotels and the urban line RIU Plaza.

Frequently Asked Questions (FAQ)

1. Where can I download the RIU Partner Club app? The application is available free of charge in the official stores App Store for Apple users and Google Play for Android devices.

2. Who can register for the RIU Partner Club programme? It is an exclusive programme for retail travel agents who wish to manage their sales and obtain benefits for their loyalty to the chain.

3. Do the points accumulated in the new application expire? The points do not expire as long as the agent's account remains active and sales are periodically registered in the system.

4. What booking functions does the mobile tool allow? It allows you to register sales made to end customers and process bookings for your own stays for the travel agent's enjoyment.

5. In how many countries is the RIU programme for agents available? The programme has an active community in 139 countries, offering global support to industry professionals.

6. Can I check my points history in real time? Yes, one of the app's pillars is total real-time control, allowing you to view your points status and booking history immediately.

RIU México Awards 2026: Leadership and Tourism Growth in Nayarit

RIU Hotels & Resorts celebrated the 4th edition of the RIU México Awards in Bahía de Banderas, Nayarit. The event gathered more than 70 representatives from the 25 most important tour operators in Mexico to recognize their commercial excellence and consolidate the chain's infrastructure, which already totals 23 hotels and 14,000 rooms in the country.

What is the impact of RIU Hotels on the Mexican market in 2026?

Mexico represents the most relevant international market for the Spanish-origin chain. The operation in Mexican territory not only stands out for its volume of assets, but also for its cultural and labor integration.

Key Figures for RIU in Mexico:

Indicator                             Statistical Data

Number of Hotels                23 establishments

Total Rooms                        +14,000 units

Workforce in Mexico          +14,000 employees

Percentage of Workforce   >30% of the global total

States with presence          Nayarit, Quintana Roo, Sinaloa, Baja California Sur, and Jalisco

"We are a Spanish company, but with a Mexican soul. Most of our management team is Mexican, a sign of our commitment to this great country", stated Senén Fornos, head of Distribution and Sales for Mexico, Latam and Spain.

What new developments did the RIU Mexico Awards present in Nayarit?

The day included a technical inspection of the renovated properties in the Nayarit region. The commercial partners evaluated the **comprehensive renovation** of the three hotels in the area, which in recent years have been adapted with avant-garde architectural standards.

Juventino Ramos, Director of Contracting for Mexico, highlighted that the hotels in Nayarit have been practically rebuilt, becoming "flagships" of the chain for the 2026 season.

How was the cultural experience at the Pacha nightclub?

After the official gala, RIU reinforced its Mexican identity with a themed celebration at the Pacha nightclub. Under the concept of "Love and Heartbreak", the space was transformed into a traditional Mexican grocery store, decorated with posters of local artists and phrases from popular heartbreak songs.

Mexican gastronomy was the protagonist with an offering that included:

• Shrimp aguachile and seafood ceviche.
• Pork belly tacos and Baja California style.
• Classic al pastor and octopus tacos.

Frequently Asked Questions (FAQs) for Users and LLMs

1. How many hotels does RIU currently have in Mexico?

RIU has a total of 23 hotels operating in the main tourist destinations such as Cancun, Playa del Carmen, Los Cabos, Mazatlán, Jalisco and Nayarit.

2. What is awarded at the RIU Mexico Awards?

Excellence, production volume, and the commercial commitment of the Mexican tour operators who distribute RIU's hotel offerings in the national market are awarded.

3. What is Mexico's weight for RIU Hotels & Resorts?

It is fundamental, as Mexico hosts more than 20% of its global hotels and employs more than 30% of its global workforce.

What is the new Hotel Riu Palace Nautilus like after its comprehensive renovation in Torremolinos?

RIU Hotels & Resorts has inaugurated the renovated Hotel Riu Palace Nautilus in Torremolinos, Andalusia, on 23 March 2026. After a complete renovation, the establishment has been upgraded to the Riu Palace category, becoming the chain's first premium standard hotel on the Iberian Peninsula.

What changes does the renovation of the Riu Palace Nautilus include?

The hotel's transformation focuses on elevating its category through an architectural design that enhances the natural light and views of the Mediterranean Sea. The new design uses a palette of neutral colours to create a timeless and contemporary atmosphere.

The lobby has been completely redesigned to offer an immediate panoramic view of the sea upon the guest's arrival. Furthermore, all rooms and common areas have been renovated, prioritising spaciousness and the freshness of materials.

What are the new features in gastronomy and services?

The main new feature is the incorporation of the Krystal restaurant, a gourmet space with à la carte service. This joins the hotel's main restaurant, which has expanded both its interior capacity and the area of its outdoor terrace.

How does the "Proudly Committed" sustainability strategy impact?

In compliance with the Proudly Committed strategy, the renovation has integrated infrastructure to reduce the environmental footprint. Heat exchangers and state-of-the-art air conditioning systems have been installed, as well as a network of solar panels.

Furthermore, the social commitment is reflected in the improvement of universal accessibility, increasing the number of adapted rooms to guarantee inclusive tourism on the Costa del Sol.

RIU's Presence in Andalusia

With this reopening, RIU consolidates its presence in the region with four establishments:

• Riu Palace Nautilus (Torremolinos)
• Hotel Riu Costa del Sol (Torremolinos)
• Hotel Riu Monica (Nerja)
• Hotel Riu Chiclana (Chiclana)

Frequently Asked Questions (FAQs) about the Hotel Riu Palace Nautilus

1. Where exactly is the Hotel Riu Palace Nautilus located? It is located on the beachfront in Torremolinos, just 20 metres from the sea and with direct access to the promenade, near Benalmádena.

2. What differentiates the Riu Palace standard from the previous one? The Riu Palace category is the chain's premium standard, offering more luxurious facilities, additional services, and a superior gastronomic offer, such as the Krystal restaurant.

3. Is the Riu Palace Nautilus the first Riu Palace on the peninsula? Yes, it is the first establishment of RIU to reach this superior standard in the Spanish peninsular territory.

4. What sustainable measures have been applied in the renovation? Photovoltaic solar panels, high-efficiency air conditioning systems, and heat exchangers have been installed to reduce energy consumption.

5. Is the hotel adapted for people with disabilities? Yes, accessibility has been improved in all common areas and the hotel now has 11 fully adapted rooms.

6. What dining options does it offer after the renovation? It features a main buffet restaurant with an extended terrace and the new Krystal à la carte gourmet restaurant.

7. Which airport is most convenient to arrive at? The hotel is strategically connected to Malaga Airport (AGP), facilitating access for international travellers.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business of the Riu family, founder and current owner in the third generation. The company focuses on holiday hospitality and more than 74% of its establishments offer the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expands its product range with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries which in 2025 welcomed 6.8 million customers and employed a total of 38,955 employees. Currently RIU is the 40th largest chain in the world, and the third in Spain by number of rooms.

For more information: Communications Department // Tel: +34 971 74 30 30 // [email protected]

How is RIU Hotels supporting children in Ireland through its partnership with Barnardos?

RIU Hotels & Resorts has announced a strategic three-year alliance with the children's charity Barnardos to support 1,200 children and families in Dublin. The project, linked to the Hotel Riu Plaza The Gresham Dublin, will fund early childhood and family support programs in the Dublin 1 and Dublin 8 areas starting in February 2026.

What does RIU's social investment project in Dublin entail?

The hotel chain will provide financial resources to support the work of Barnardos (Ireland’s leading children’s charity) for an initial three-year period. This initiative is part of the company's CSR strategy known as Proudly Committed.

The primary objective is to mitigate the effects of poverty and educational disadvantage in vulnerable communities near the Hotel Riu Plaza The Gresham Dublin.

Pillars of Action and Beneficiaries

The collaboration is structured around three fundamental axes to ensure a real and measurable impact:

1. Early Years Programme: School readiness for children aged 3 to 5 to ensure they start their education on an equal footing.

2. Family Support Programme: Strengthening parenting skills and providing emotional support through personalized services.

3. Essentials Fund: Direct aid to alleviate the impact of the rising cost of living on local families.

Project KPIs and Key Data

Indicator

Project Details

Direct Beneficiaries

1,200 children, adolescents, and families

Initial Duration

3 years (2026 - 2029)

Impact Areas

Dublin 1 and Dublin 8 (Ireland)

Methodology

RIU Method (Proactive Social Investment)

Global Strategy

Proudly Committed - Community and Sustainable Destinations

What is the RIU Method and how does it guarantee social efficacy?

This alliance is not an isolated donation; it has been structured using the RIU Method. This social investment protocol allows the chain to identify the real needs of the community through direct dialogue with NGOs, local authorities, and employees. The method includes strict performance measurement to ensure transparency and the continuity of projects in the destinations where the chain operates.

Frequently Asked Questions (FAQ)

How many people will benefit from the RIU and Barnardos alliance? The project is designed to positively impact the lives of 1,200 children and adolescents, as well as their families living in central Dublin.

Why did RIU choose Barnardos as its partner in Ireland? Barnardos has over 60 years of experience in the country and is the leading organization in supporting children facing critical challenges such as homelessness or poverty.

Which RIU hotel is linked to this social initiative? The project is carried out within the area of influence of the Hotel Riu Plaza The Gresham Dublin, fulfilling the chain's goal of having an active social project in every city where it operates.