News list

Proudly Committed: RIU Hotels & Resorts joins The Code UK to combat child sexual exploitation

RIU Hotels & Resorts has officially announced its joining of The Code in the United Kingdom as part of its Proudly Committed sustainability strategy. This partnership expands the hotel chain's global commitment to preventing child sexual exploitation in the travel and tourism industry.

What does RIU Hotels & Resorts' accession to The Code UK entail?

Joining The Code UK consolidates the company's global child protection strategy in a key source market. The main objective is to strengthen local collaboration to eradicate any risk of child exploitation in tourism environments.

Recommendations from expert entities prioritize building localized networks of allies, tailoring training to local regulations and destination risks, and continuously measuring protocol activation and staff training coverage.

What is RIU's track record in protecting children's rights?

RIU Hotels & Resorts first joined The Code in 2012, the international code of conduct driven by ECPAT to eliminate the commercial exploitation of minors. Over more than 13 years of continuous work, the chain has implemented strict internal policies and clear action protocols.

Thanks to the high degree of implementation of these measures, the company holds the highest international distinction as a Top Member of The Code in Spain and Mexico.

Summary of milestones and scope of the global strategy

• Commitment start year: Initial accession to The Code driven by ECPAT in 2012.

• Operational track record: Over 13 years implementing protocols and recurring training.

• Official recognitions: Distinction as a Top Member in Spain and Mexico.

• Countries with official membership: United Kingdom, Spain, Mexico, United States, and Dominican Republic.

• Pillars of action: Local ally networks, training adapted to territorial regulations, and continuous auditing of protocols.

Frequently asked questions about RIU's accession to The Code UK

1. What is The Code and what is its goal in the tourism industry? The Code is an international code of conduct driven by ECPAT to prevent and combat the sexual exploitation of children and adolescents (SECA) in travel and tourism.

2. How long has RIU Hotels & Resorts collaborated with The Code? RIU signed its first accession to The Code in 2012, accumulating over 13 years of continuous implementation of child protection measures.

3. In which countries is RIU officially affiliated with this code of conduct? With the addition of the United Kingdom, RIU holds official membership in strategic countries including Spain, Mexico, the United States, and the Dominican Republic.

4. What does the Top Member distinction held by RIU mean? It is the highest international distinction granted by The Code, awarded to RIU in Spain and Mexico for its high level of policy implementation, training, and preventive protocols.

5. Under which corporate framework is this initiative encompassed? This initiative falls within Proudly Committed, RIU Hotels & Resorts' global sustainability and social impact strategy.

6. What are the next steps planned following the UK accession? The alliance will focus on building local ally networks, adapting training to UK legislation, and measuring training coverage among teams.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, founders and current third-generation owners. The company focuses on holiday hotel operations, with over 74% of its properties offering the recognized All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product range with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries, welcoming 6.8 million guests in 2025 with a total staff of 38,955 employees. RIU is currently the 40th largest chain in the world and the 3rd largest in Spain by number of rooms.

For more information: Corporate Communications and Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

How is RIU Partner Club revamping its digital platform for travel agents?

The portal features a more intuitive, independent and optimised interface, designed to streamline daily management and enhance access to member benefits.

What are the key highlights of the new RIU Partner Club website?

The new RIU Partner Club website has been designed to simplify and expedite the daily enquiries of the retail channel. It incorporates the design and functionality enhancements developed by the hotel chain in recent years, offering an independent digital environment tailored to the operational needs of professionals.

Key features of the platform include:

• Direct access to fact sheets: Detailed and up-to-date information on each of the chain's establishments.
• Real-time consultation: Immediate verification of the status of bookings and managed sales.
• Intuitive interface: Optimised navigation to reduce management times and facilitate the recommendation of products to end customers.

What advantages and benefits does the loyalty programme for professionals maintain?

Designed with the aim of recognising the commitment of the retail sales channel, RIU Partner Club combines technical agent training with a direct incentive system for your personal enjoyment.

The programme maintains its fundamental operational pillars:

• Points accumulation with no expiry date: Every sale generates points that do not expire as long as the account remains active, which can be redeemed for complimentary nights at RIU hotels.
• Continuous training and exclusive information: Updated tools and materials to enhance your client advisory services.
• Priority support: Access to unique promotions and exclusive benefits for registered professionals.

Key facts about RIU Partner Club and its global reach

• Year of establishment: 1992 (a pioneering programme within the tourism sector, predating consumer-facing schemes).
• Global community: Over 100,000 active members.
• International reach: A consolidated presence across 139 countries.
• Points conditions: Points accumulated from sales do not expire as long as the account remains active.
• Rewards: Direct redemption for stays across the RIU hotel portfolio.

Frequently asked questions about the RIU Partner Club programme

1. What is RIU Partner Club and who is it for?

It is the loyalty programme from RIU Hotels & Resorts designed exclusively for retail travel agents, established in 1992 to reward your loyalty and support your sales.

2. What are the main improvements to the new web portal?

The website offers a more visual and intuitive environment, allowing you to access hotel fact sheets, check bookings in real time, and manage sales with greater agility.

3. Do the points accumulated by travel agents expire?

No, points earned from sales do not expire as long as the travel agent's account remains active within the programme.

4. What can RIU Partner Club points be redeemed for?

Accumulated points can be redeemed for complimentary stays at RIU Hotels & Resorts properties.

5. How many professionals are part of the RIU Partner Club?

The programme currently boasts an international community of over 100,000 active travel agents across 139 countries.

6. How does this platform help to increase an agent's sales?

It provides access to detailed fact sheets and first-hand product knowledge, facilitating precise recommendations tailored to each guest's individual needs.

For further information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, the founders and current third-generation owners. The company focuses on holiday hospitality, with more than 74% of its establishments offering the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product range with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts operates 101 hotels in 22 countries, which welcomed 6.8 million guests in 2025 and employed a total of 38,955 staff members. Currently, RIU is the 40th largest chain in the world and the third largest in Spain by number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // [email protected]

The Hotel Riu Palace Mexico unveils its extensive renovation and new Elite Club service

RIU Hotels & Resorts has successfully completed the comprehensive transformation of the Riu Palace Mexico, one of our most cherished properties, having been the first Riu Palace hotel to open in Mexico back in 1999. Situated beachfront within the exclusive residential area of Playacar, the resort has elevated its architectural concept and interior design, now offering an All Inclusive experience reserved exclusively for adults.

The complex features a total of 434 renovated rooms, prioritizing rest through soft tones, natural wood finishes, and warm lighting. Each accommodation integrates a functional living space with expansive windows that open onto terraces or balconies. Furthermore, the hotel houses five swimming pools distributed throughout its facilities.

What are the exclusive benefits provided by the new Elite Club service in Cancun?

The resort has reserved 56 superior category rooms for the Elite Club service, of which 30 include a private pool. This tier offers a personalized check-in process at an independent reception, as well as premium beverages.

Elite Club guests enjoy access to exclusive facilities, including an infinity pool with a private bar, as well as à la carte breakfast and a restaurant reserved for dinner service.

Renovated dining and entertainment offerings

The property features a diverse culinary selection comprising nine specialty restaurants, including the international buffet Don Julián, the Asian-inspired Miyagi, the Italian La Dolce Vita, the gourmet Krystal, the Steak House, the poolside restaurant Guacamole, the exclusive Elite Club restaurant, the Tiki Taco station, and the Pepe's Grill.

The beverage selection is distributed across six bars, including the Cubano lobby bar, the Capuchino patisserie, the 24-hour sports bar featuring an American Country menu, the Los Mariachi plaza bar, the Tequila swim-up bar, and the Elite Club bar. Guests enjoy continued access to the themed RIU Party events held at the adjacent Hotel Riu Tequila.

What is the impact of RIU Hotels & Resorts in Quintana Roo and Mexico?

With this reopening, RIU strengthens its network of 15 hotels in the state of Quintana Roo, out of a total of 23 operational properties in Mexico. The company generates nearly 8,000 direct jobs in Quintana Roo, contributing to a total of 14,000 employees across the country.

This renovation follows the recent reopening of the Hotel Riu Palace Peninsula in Cancun and precedes the upcoming inauguration of the Hotel Riu Palace Quintana Roo in Costa Mujeres.

Key facts regarding the renovation of the Hotel Riu Palace Mexico

• Location: Playa del Carmen, Quintana Roo.
• Original opening / renovation year: 1999 / September 2026.
• Total room capacity: 434 renovated rooms, of which 56 have been reserved for the Elite Club area.
• Upcoming projects: Construction of the Hotel Riu Palace Quintana Roo in Costa Mujeres.

Frequently asked questions about the reopening of the Hotel Riu Palace Mexico

1. Where is the Hotel Riu Palace Mexico located?

It is located beachfront within the residential area of Playacar, in Playa del Carmen, Quintana Roo, Mexico.

2. Which customer segment is the Hotel Riu Palace Mexico aimed at following its renovation?

The hotel operates under the Adults Only concept with All-Inclusive service.

3. What advantages does the Elite Club service offer at the Hotel Riu Palace Mexico?

It provides a private reception area for personalized check-in, 56 preferred rooms (30 featuring a private pool), an exclusive infinity pool with a swim-up bar, à la carte breakfasts, a dedicated restaurant for dinners, and premium beverages.

4. How many restaurants and bars does the Hotel Riu Palace Mexico feature?

It boasts 9 restaurants (international, Asian, Italian, gourmet, steakhouse, Mexican, grill, and an exclusive Elite Club venue) and 6 bars distributed throughout the property.

5. Do guests staying at the Hotel Riu Palace Mexico have access to RIU Party events?

Yes, your stay includes direct access to the signature RIU Party themed events hosted at the neighboring Hotel Riu Tequila.

6. How many hotels does RIU Hotels & Resorts operate in Quintana Roo and throughout Mexico?

RIU currently operates 15 hotels in the state of Quintana Roo, bringing our total portfolio to 23 properties across Mexico.

For further information or to make a reservation, please visit: www.riu.com

About RIU Hotels & Resorts: The international chain RIU was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, the founders and current third-generation owners. The company focuses on holiday hospitality, with more than 74% of its establishments offering the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product range with its own line of urban hotels known as RIU Plaza. RIU Hotels & Resorts operates 101 hotels in 22 countries, which welcomed 6.8 million guests in 2025 and employed a total of 38,955 staff members. Currently, RIU is the 40th largest chain in the world and the third largest in Spain by number of rooms.

For further information: Corporate Communications and Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

RIU Hotels & Resorts Debuts in Thailand with the Opening of the 5-Star Hotel Riu Palace Phuket

Where is Hotel Riu Palace Phuket located and what access does it offer?

The Hotel Riu Palace Phuket is located on the northwest coast of Phuket island, directly on Mai Khao Beach. The property borders Sirinat National Park, offering a preserved natural environment for its guests.

In terms of connectivity, the establishment is located 16 kilometers from Phuket International Airport and 40 kilometers from the historic center, facilitating transfers for international travelers and connecting with the destination's main points of interest.

What dining and leisure options are included at the resort?

The resort's culinary offering combines traditional Thai gastronomy with international specialties across six restaurants: the main buffet with live cooking "Chantra", the Thai restaurant "Ruen Siam", Italian cuisine at "Il Gusto", a specialized Steakhouse, the informal grill space "Pepe's Food", and the exclusive restaurant reserved for Elite Club guests.

The dining and entertainment infrastructure is completed by seven themed bars:

• Lobby bar "Mai Khao" and lounge bar "Siang Sawan".

• "Khon" Plaza and a modern Sports bar.

• Coffee and ice cream shop "Capuchino".

• Pool bar "Sabai" with a swim-up bar and the Elite Club Lounge.

How are the rooms distributed and what benefits does the Elite Club by RIU service provide?

The complex features 504 rooms distributed across several buildings of up to four floors, interconnected by covered walkways for guest convenience.

Within the total inventory, a prominent highlight is a block of 49 rooms integrated into the Elite Club by RIU category. This premium service offers exclusive advantages:

• Independent reception and personalized check-in process.

• Exclusive restaurant and pool for Elite guests.

• Selection of international brand drinks and upgraded minibar.

• Swim Up category rooms with private pool on the terrace.

What wellness facilities and entertainment programs does the establishment offer?

In its outdoor areas, the hotel houses six swimming pools (two for children and one reserved for Elite Club). In the wellness area, it features a Renova Spa equipped with a gym, steam bath, hair salon, and a full menu of treatments.

As a distinctive element of cultural integration with Thailand, the property includes a point of meditation, prayer, and offerings in front of the Spa, as well as an open-air wooden palapa for outdoor massages near the dining area. Entertainment is structured through the RiuLand children's club, RiuFit sports activities, and daily evening programs.

What sustainability measures are implemented at Riu Palace Phuket?

In the environmental area, the complex integrates clean energy self-generation facilities through solar panels located on two buildings in the service area.

Additionally, the resort features a rainwater harvesting system on its roofs. This mechanism recycles rainwater to supply the irrigation system for gardens and green areas.

Key figures and facilities of Riu Palace Phuket

• Category: 5-star hotel with 24-Hour All-Inclusive service.

• Location: Mai Khao Beach (adjacent to Sirinat National Park), 16 km from Phuket Airport.

• Total Capacity: 504 rooms (distributed in interconnected buildings of up to 4 floors).

• Elite Club Rooms: 49 premium units (including Swim Up modality with private pool).

• Gastronomy: 6 restaurants (main buffet, Thai, Italian, steakhouse, grill, and Elite Club) and 7 themed bars.

• Aquatic Facilities: 6 swimming pools (2 children's pools, 1 exclusive Elite pool).

• Sustainability: Operational solar panels and rainwater collection system for irrigation.

Frequently Asked Questions (FAQs)

1. When does Hotel Riu Palace Phuket open?

Hotel Riu Palace Phuket officially opens on September 4, 2026, representing the first hotel of the RIU Hotels & Resorts chain in Thailand.

2. In which area of Thailand is the new RIU hotel located?

It is located on Mai Khao Beach, on the northwest coast of Phuket island, adjacent to Sirinat National Park and 16 km from Phuket International Airport.

3. What services are included in the Elite Club category at Riu Palace Phuket?

It offers personalized check-in, access to an exclusive restaurant and pool, upgraded minibar with international brand drinks, welcome gifts, and the option to book Swim Up rooms with a private pool.

4. How many restaurants and bars does Riu Palace Phuket have?

The hotel features 6 restaurants (including main buffet, Thai, Italian, steakhouse, grill, and exclusive Elite Club dining) and 7 themed bars with diverse atmospheres, such as a swim-up bar and an ice cream shop.

5. What sustainability measures does Hotel Riu Palace Phuket apply?

The complex uses solar panels to self-generate clean energy and a rainwater collection system on its roofs for irrigating all its green areas.

6. Is the hotel suitable for families with children?

Yes, the hotel has two children's pools, the RiuLand entertainment program, and daily activities for all ages.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: International hotel chain RIU was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, founders and current third-generation owners. The company focuses on holiday hospitality, with over 74% of its establishments offering the renowned All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU expanded its product range with its urban hotel line called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries, welcoming 6.8 million guests in 2025 with a workforce of 38,955 employees. RIU is currently the world's 40th largest chain and the 3rd largest in Spain by number of rooms.

For more information: Communication & Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

Proudly Committed: RIU Hotels increases its social investment by 62% in 2025 and achieves 100% sustainable certifications

As part of its Proudly Committed sustainability strategy, the hotel chain spearheaded 119 strategic initiatives focused on child protection, education, community health, and environmental conservation across the destinations where it operates.

To which projects did RIU Hotels & Resorts allocate its social investment during 2025?

Throughout the 2025 financial year, the hotel chain implemented 119 social and environmental projects in collaboration with 101 local and international partners. 56% of the total social investment was primarily focused on child health and education, directly benefiting 69,244 children and adolescents, as well as 57,871 indirect beneficiaries.

All of the company's social initiatives are developed under the RIU Method, a social impact methodology designed in partnership with the ESCP business school. The global implementation of this model now reaches 78% of the destinations and 70% of the countries where the chain operates.

What are the key achievements in biodiversity and environmental regeneration?

Regarding environmental sustainability, RIU increased its environmental initiatives by 40% compared to the previous year. A total of 23% of global actions in 2025 focused on biodiversity, encompassing 28 active projects dedicated to the protection of ecosystems and endangered species.

Key milestones in environmental conservation include:

• Marine wildlife protection: The release of 106,805 sea turtle hatchlings in critical nesting areas such as Cape Verde and Costa Rica.
• Coral ecosystem regeneration: The transplantation and implementation of 12,642 coral colonies as part of marine restoration projects located in the Maldives, Mauritius, the Dominican Republic, Mexico, and Spain.

How is the hotel chain progressing in terms of environmental certification and clean energy?

RIU Hotels & Resorts has achieved 100% Ecostars sustainability certification across its entire operational hotel portfolio, one year ahead of the scheduled deadline. The only exceptions are two recently opened establishments that have yet to complete the 12-month analytical period required for the assessment.

Furthermore, 90% of the electricity consumed throughout all its hotels is now sourced from renewable energy, consolidating the company's energy transition.

What extraordinary aid did RIU provide following climate emergencies?

The 2025 social investment budget included provisions for rapid response to climate-related contingencies. Following the passage of Hurricane Melissa through Jamaica, a destination where RIU operates 7 hotels, the company allocated nearly one million euros in extraordinary aid and reconstruction funds to support the affected communities.

Key data from the 2025 social and corporate balance sheet of RIU Hotels

• Total social investment: 5.13 million euros (+62% compared to 2024).
• Social projects and impact: 119 initiatives with 101 partners; 69,244 children and young people directly benefited.
• Environmental milestones: 106,805 sea turtles released and 12,642 coral colonies planted.
• Energy and environmental certification: 100% of the operating portfolio certified by Ecostars and 90% of electricity sourced from renewable origins.
• Territorial footprint: 101 hotels across 22 countries, comprising 54,412 rooms and 106,795 bed spaces.
• Operational indicators: 6.8 million guests hosted, 88% average global occupancy, and 4.188 billion euros in gross revenue (+2.6%).
• Human capital: Average workforce of 38,895 employees (surpassing 38,950 professionals by year-end).

Frequently asked questions regarding the sustainability strategy of RIU Hotels Hotels

1. How much did RIU Hotels invest in sustainability and social investment in 2025?

The social investment of RIU Hotels reached 5.13 million euros in 2025, representing a 62% increase compared to the previous year.

2. How many people benefited from RIU's social programmes?

Projects supporting childhood, education, and health directly benefited 69,244 children and adolescents, with an additional 57,871 indirect beneficiaries.

3. What percentage of the RIU hotel portfolio holds a sustainability certification?

100% of RIU's operational hotels now hold the Ecostars sustainability certification, having achieved this milestone one year ahead of schedule.

4. What is the renewable energy consumption recorded by RIU Hotels & Resorts?

90% of the electrical energy consumed by the hotel chain globally is sourced from renewable origins.

5. What does the RIU Social Investment Method entail?

It is a methodology developed in collaboration with the ESCP Business School, designed to evaluate and implement responsible development projects tailored to the genuine needs of each local community.

6. How many hotels and destinations did RIU manage during the 2025 financial year?

RIU reached a portfolio of 101 hotels across 22 countries, offering over 54,410 rooms to 6.8 million guests.

For further information or bookings: www.riu.com

About RIU Hotels & Resorts: The international chain RIU was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, who are the founders and current third-generation owners. The company focuses on holiday hospitality, with more than 74% of its establishments offering the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product range with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts operates 101 hotels in 22 countries, which welcomed 6.8 million guests in 2025 and employed a total of 38,955 staff members. Currently, RIU is the 40th largest chain in the world and the third largest in Spain by number of rooms.

For further information: Corporate Communications and Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

RIU Hotels reopens Riu Palace Aruba following a comprehensive renovation and introduces Elite Club service

How have the facilities and rooms of Riu Palace Aruba been renovated?

Contemporary design in public areas. The lobby redesign retains the classic elegance distinctive to the Riu Palace brand while integrating trending materials and increased natural light to offer guests a modern welcome.

Redesign of guest rooms and private spaces. All guest rooms have been refurbished using bright tones and natural elements. Rooms with prime ocean views have been allocated to the Elite Club concept, reserved exclusively for adults.

Transformation of the outdoor area. The garden and pool area facing Palm Beach has been completely restructured to optimize sunbathing and relaxation spaces.

What does the Elite Club service introduced at Riu Palace Aruba include?

Rooms with private pools. Within the Elite Club category, the hotel has added 31 rooms with private pools, created for guests seeking enhanced privacy during their stay.

Exclusive areas and services. Guests staying in this category enjoy an exclusive restaurant, as well as a reserved lounge area with beachfront bar service.

What new options are available in gastronomy and entertainment?

Revamped dining offering. The renovation allowed updating menus, products, and service pacing across all culinary venues within the complex.

New concepts and venues. The hotel features the following dining and leisure facilities:

• Themed and buffet restaurants: Steakhouse, Don Nicolás international buffet, Krystal restaurant (fusion cuisine), Sayuri (Asian option), Milano (Italian restaurant), and informal options Pepe’s Food and Tiki Taco.

• Bars and café: Daiquiri lobby bar, Cappuchino café with ice cream station, Barry’s plaza bar, Palm Beach pool bar, and the air-conditioned American Country Sports bar.

• Entertainment options: Family activity program with the RIU Land kids' club and access to the adult-only Riu Party held on Fridays at the neighboring Riu Palace Antillas hotel.

Frequently Asked Questions (FAQs)

1. When did Riu Palace Aruba reopen after its refurbishment?

   The hotel reopened on July 31, 2026, after completing a comprehensive renovation of its facilities.

2. Where is Riu Palace Aruba located?

   The property is located directly on Palm Beach, Aruba, where the chain has been operating since 2007.

3. What is the Elite Club service at Riu Palace Aruba?

   It is a premium adults-only service offering prime room locations, private beach areas, an exclusive restaurant, and personalized perks.

4. How many rooms with private pools are available at Riu Palace Aruba?

   Following the renovation, the hotel features 31 rooms with private swim-up/private pools under the Elite Club category.

5. Is Riu Palace Aruba adults-only or family-friendly?

   The hotel welcomes guests of all ages and includes family facilities such as the RIU Land kids' club, while the Elite Club section is strictly adults-only.

6. What themed restaurants are available at Riu Palace Aruba?

   It offers the Don Nicolás buffet and themed choices: Steakhouse, Krystal, Sayuri (Asian), Milano (Italian), plus Pepe’s Food and Tiki Taco.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specializes in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called RIU Plaza. RIU Hotels & Resorts now has 101 hotels in 22 countries. In 2025, the chain welcomed 6,8 million guests and provided jobs for a total of 38.955 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the third largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // [email protected]