How does RIU Hotels digitise management for travel agents with the new app of RIU Partner Club?

The tool allows more than 100,000 members in 139 countries to manage bookings, check points, and administer their professional profiles in real time from iOS and Android devices.

What benefits does the new application offer to travel agents?

The tool has been designed to optimise the daily operations of the retail sector. The application focuses on the digitalisation of processes that previously required more complex management, now allowing immediate access to the entire portfolio of RIU Hotels & Resorts.

Professionals can now register sales and book stays for personal use in a simplified manner. This agility responds to market demand for mobile solutions that allow total control of professional activity from anywhere.

Technical and Functional Pillars of RIU Partner Club App

The architecture of the mobile application is based on operational efficiency and data transparency for the agent:

• Booking Management: Optimised process for registering own sales and bookings.
• Real-Time Synchronisation: Immediate consultation of history, profile, and accumulated points status.
• Loyalty Programme: Accumulation of points redeemable for stays that do not expire as long as the account registers periodic activity.

KPIs and Key Data of the RIU Partner Club Programme

Indicator

Data Detail

Active members

+100,000 travel agents

Global reach

139 countries

Track record

More than 30 years in the sector

Availability

App Store (iOS) and Google Play (Android)

Brand presence

101 hotels in 22 countries

 

"This launch seeks to strengthen the chain's relationship with one of its most valued segments: travel agents, offering advanced technological support to facilitate their work."

What is the impact of RIU Partner Club on the tourism sector?

With more than three decades of history, the programme is consolidating itself as a benchmark in B2B loyalty. By integrating mobile solutions, RIU reaffirms its commitment to the retail channel, providing autonomy and direct rewards for the recommendation of its holiday hotels and the urban line RIU Plaza.

Frequently Asked Questions (FAQ)

1. Where can I download the RIU Partner Club app? The application is available free of charge in the official stores App Store for Apple users and Google Play for Android devices.

2. Who can register for the RIU Partner Club programme? It is an exclusive programme for retail travel agents who wish to manage their sales and obtain benefits for their loyalty to the chain.

3. Do the points accumulated in the new application expire? The points do not expire as long as the agent's account remains active and sales are periodically registered in the system.

4. What booking functions does the mobile tool allow? It allows you to register sales made to end customers and process bookings for your own stays for the travel agent's enjoyment.

5. In how many countries is the RIU programme for agents available? The programme has an active community in 139 countries, offering global support to industry professionals.

6. Can I check my points history in real time? Yes, one of the app's pillars is total real-time control, allowing you to view your points status and booking history immediately.