Hotel Riu Montego Bay 5*

Where to start. Overall it was good but there are some little things that need to be solved I think. Firstly the bad. Pools not cleaned regularly enough and when they are they are not cleaned thoroughly. Pool areas aren’t cleaned on the evenings once the pools have been closed so some days there was food and drinks etc still around. There is a taxi rank in the main lobby that is not associated with RIU but every time you walk past it is like you are being hounded to take trips with them. No robes in our room although when we asked for some they did deliver. Security and life guards aren’t very approachable and could do with some people skills trained out to them. The good. Food great, buffet, sofies, the golden dragon and steak house are all brilliant at any time of the day. Bar staff. Brilliant. Rohan and Theo especially were a breath of fresh air. Entertainment staff. These guys make this hotel. They cannot do enough for you and honestly without them this hotel would be lost. Whatever they are paid, pay them more. Dimario was amazing. So welcoming and took us over the road to Whitter village on his break to show us around which he didn’t have to do. Charlotte, Mika and Alex and Wayne are also very highly rated and none of these guys get enough credit. Would go again.

We stated tonight's three days , kind of room was never cleaned the coffee machine was filthy.We had a to literally wash it ourself. Called front desk multiple times above the room needed cleaning was advised.They are short staff was never compensated for the inconvenience and horrible experience