Hotel Riu Reggae 5*

The only reason i have rated this as 4 and not a 5 is down to how our room situation was handled by reception staff otherwise it would have been a strong 5 Lets start with the good. I cannot praise the entertainment staff enough all of them they make this hotel special from 10am till 11.30pm they are the heart and soul of this hotel!! Daytime and evening entertainment is fabulous and the way they take time out to learn your names and interact with you its priceless!! Bubbles and Mr Pineapple are 2 of the best people ive ever met on this planet The hotel is spotless they are cleaning all day and night ! The food choice was enough for the size of the hotel, more curry goat would have been nice though only saw it one evening Restaurant were great with helping with my celiac friend cooking food seperate when asked and providing sliced gluten free bread you just had to ask. Bar staff are again fantastic big shout out to Michelle and Winston! Free shuttles provided to Montego Bay daily (shop slightly better at Montego Bay just because of size) We simply had the best time and i wouldnt hesitate to return The only sour taste i have is over our initial room situation we had we were placed in 1142 which looked great on opening the door however when opening the balcony the smell that hit us i cant even describe it no way you could of ever opened door let alone sat on balcony We were initially told couldnt be moved even though hotel wasnt at capacity by any means We were then offered to move next day to a room looking over construction But after a long day travelling and speaking to people in those rooms we werent happy On returning to reception they offered us an "upgrade" for a cost admitting defeat we accepted however it was not an upgrade smaller room, no better view, no seperate toilet and 3 of us now in 2 beds Upon raising my upset with reception they werent recently interested and the TUI rep stepped in and got us 50% of the money back. We then felt everytime we spoke to reception and mentioned our room it was held against us. The hotel had plenty of space to move us with clean rooms ready at no cost to them and its only down to this we have not given 5 stars .

Extremely disappointed- wish I could choose differently now. From the distasteful displays to open smoking areas- it was hard to find an area to just enjoy the island aesthetics .