Hotel Riu Palace Las Americas

What can we say about the Hotel Riu Palace Las Americas in Cancun? Simply put: WOW! Once again, Riu has given us an unforgettable experience. From the moment we arrived, we felt welcomed, appreciated, and truly taken care of. This is much more than a beautiful resort—it is the people who make this place so special. The Senior Manager (Maria) and the entire management team (Gustavo and Omar) deserve our sincere thanks and recognition. Their professionalism, warmth, and attention to guests are outstanding. You can see that they genuinely care about creating a wonderful experience for everyone. And then there is the entire staff. Every single person we encountered—from the front desk to housekeeping, restaurants, bars, pool and beach service, and all the wonderful people working behind the scenes—was friendly, smiling, attentive, and incredibly hardworking. Their dedication makes such a difference. We felt like more than guests; we felt like family. The food was fantastic! So much variety, freshness, and quality. Breakfast, lunch, dinner, snacks, and the specialty restaurants—all offered something delicious. There was always something to look forward to, and the service in the restaurants made every meal even more enjoyable. And the ambience of the resort is simply wonderful. The beautiful beach, the pools, the tropical surroundings, the music, and the relaxed atmosphere create the perfect place to enjoy a vacation. Whether you want to relax or have fun, everything is there. But what truly stays with us are the people. A resort can have beautiful rooms, wonderful food, and an amazing location, but it is the staff who create the memories. The team at Riu Palace Las Americas does that exceptionally well. To the Senior Manager, management team, and every member of the Riu family: THANK YOU! Thank you for your smiles, your kindness, your professionalism, and all the little things you do every day to make your guests happy. We came to Cancun for a vacation, but we left with wonderful memories and an even greater appreciation for the people who made our stay so special. Five stars without hesitation! ⭐⭐⭐⭐⭐ We absolutely loved our stay, and we are already looking forward to coming back. Riu Palace Las Americas—see you again soon! ❤️🌴 A.C.

The hotel is great. Staff wonderful. Location, great. Food horrible. The restaurants are very good. Both food and service is great at the restaurants. The buffet is a joke. All food was cold all the time. All sodas warm all the time. Fish, chicken, beef, all food cold, cold, cold. Very little selection in the buffets. The food in the 24 hour kitchen terrible. Food in the inside small buffet by check-in, horrible. They don't have outside by the pool food like the other Riu hotels. We went to Caribe and they had a wonderful outside section with burgers, tacos and dogs. Nothing here at Los Americas. I would not come back to this place for 80% discount.