Hotel Riu Palace Las Americas

Service is awesome, everyone is welcoming and friendly, food is great. Nice selection with restaurants also at the buffet. Francisco is one of the servers at the outdoor dining for breakfast/lunch. He is awesome, polite, hard worker. The bar tenders, other servers are great too. Cannot forget housekeeping who are friendly and do their job well. Hotel is very dated and is in need of a renovation. They say this RIU property will be renovated July 2027. The bath water has a sulfur odor, the beds are very uncomfortable (terrible) we had to change rooms because of no hot water in shower, the air in our first room was great but the air in our second room was not good. The blankets are not what I would call resort quality but they serve the purpose if you are one who needs a blanket when sleeping. Even with our dislikes we absolutely will go back and recommend this property. Cannot wait to see the new updated Las Americas RIU.

DO NOT STAY HERE. Spoiled food, food poisoning, and a filthy suite DO NOT STAY HERE. My partner got food poisoning, our "premium" suite was dirty and full of bugs, and we paid extra for things that should have been all-inclusive. We stayed 4 nights at Riu Palace Las Americas in a Suite with Sea View, and it was one of the worst resort experiences we've had. Rating: 1/5 · Traveled as a couple · September 2026 Food: The food at every restaurant was bland, and much of it was inedible. Some items were clearly spoiled, including the guacamole. The meats tasted like they hadn't been properly cleaned before cooking. My partner got food poisoning and was vomiting during our stay. We were told the dinner restaurants didn't need reservations, but every time we went they were fully booked and we couldn't get a table. Many food and drink options also cost extra, which felt unfair at an "all-inclusive" resort. Room: For a suite, the condition was unacceptable. The floor was slimy and the whole room was dusty. We both ended up itchy, which made us worry about dust mites or bed bugs. The bed was so uncomfortable that we both woke up in pain. The bathroom was dirty and had bugs, the glasses were dirty, and the beer cans in the fridge were dented and some were missing pull tabs. Entertainment: The themed parties were held off-site at another hotel, and nobody explained this to us. We only made it to the Jungle Party. Staff and service: Customer service was horrible. The staff were rude and unhelpful, and our problems were never properly addressed. At a Palace-branded resort, we expected far better. I wouldn't recommend this resort until RIU addresses its food safety and housekeeping.