Hotel Riu Palace Peninsula

⭐ 1 Star – Extremely Disappointing Experience I regret choosing Riu Palace Peninsula for my daughter’s 22nd birthday celebration. We stayed August 21–24, and several issues significantly affected our experience. Construction continued throughout our stay, with noise from early in the day through the evening. While I understood that renovations were underway, the level of noise made it difficult to sleep and enjoy the resort. My daughter’s room also developed a leak that affected the restaurant below. The night before checkout, she was required to change rooms while her belongings were still unpacked. We had to pack and relocate everything with only a few hours remaining in our stay, which was highly inconvenient. The cleanliness was also disappointing. The lobby bathroom had tissue on the floor and visibly dirty toilets. At a resort of this price and reputation, the public facilities should be maintained to a much higher standard. When I raised these concerns, the staff response lacked empathy; I was essentially told to “file a complaint.” That was particularly disappointing given that we were celebrating an important family occasion. As an Riu Elite Club member who has stayed at three Riu properties, I expected a better experience. Unfortunately, the construction, maintenance issues, cleanliness concerns, and customer service fell well below expectations. I will not stay at Riu Palace Peninsula again. I hope Riu addresses these issues so future guests receive the quality of experience associated with the brand.

We practically inaugurated the hotel, recently renovated with incredible taste... Unbeatable in food, staff kindness, facilities, cleanliness, the masseuse Angie was wonderful, the waiter Cruz was kindness personified, and the assistant managers Rocío and Juan were perfect hosts....A ten...I would return and I would recommend it.