Hotel Riu Touareg 5*

Chose this hotel as it was advertised as a last minute deal. Wasn’t expecting anything special but was very pleasantly surprised and had a fabulous stay. The hotel has just been refurbished and all the staff were friendly and helpful. Everything very clean and would certainly return.

Just came back from a week at the Riu Touareg Boa Vista - Beautiful & very clean hotel but we have been really disappointed with the customer service at the main reception. When we arrived at the hotel we had to wait 40 mins at reception to be checked-in in 33 degrees heat with no air conditioning - nobody offered us a cold drink - Even though it is advertised as a 5 stars hotel and our room was a 10 mins walk & first floor from the reception (no lift|) , nobody offered us to deliver our luggage to our room - Also we only realised when arriving at the room that the receptionist forgot to give us our key card - when we called reception they refused to send a member of staff to bring it to us and it took them 3 hours to finally give us one when we went to reception & no apologies made and the staff made us feel it was our fault. Our room was absolutely beautiful and clean with full sea view & cleaned daily. Be aware they do not provide straws when serving cocktails. Bring your own. The liqueurs and the wine are very poor quality. Only the beer and soft drinks were quite nice. Food is average : good breakfast & dinner but was sometimes cold. Desserts were often very sweet with no flavours. The A La Carte restaurants were quite nice and especially Kulinarium where the food and the wine were tasty. We had torrential rain a couple days and the hotel is not equipped for it - some restaurant were flooded, the poor staff tried their best to sweep the water out - and some people rooms on the bottom floor were flooded. There are plenty of super clean swimming pools for every age with plenty of loungers with a fabulous entertainment team to keep everyone busy during the day. The beach is beautiful and pristine. There are plenty of loungers on the beach but no parasol & no side table to put our drinks or stuff down - Also it's a 10 mins walk on the hot sand & there is no beach bar, there is absolutely no service on the beach. The waiting and the cleaning staff as well as the gardeners are very polite & always smiling. Overall we had a lovely holiday but it was important for us to point out the issues we have encountered.