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To ensure a secure booking, RIU Hotels & Resorts only uses its official channels and never requests sensitive data such as passwords, PINs, or card numbers through social media (WhatsApp, Facebook, Instagram) or SMS. The company does not make proactive calls to sell RIU Class accounts or vacation packages that require immediate or pressured decision-making.
What is identity spoofing and how to detect it?
At RIU Hotels, our guests’ safety is our top priority. Spoofing fraud occurs when a scammer poses as part of our organization using social engineering. They often use fake logos on WhatsApp, domains that mimic riu.com, and “masking” techniques so that a legitimate company phone number appears on your screen, hiding the actual origin of the call.
Red flags of fraudulent communication:
- Last-minute deals with excessive time pressure.
- Unsolicited messages requesting financial information.
- Links directing to domains that are not exactly riu.com.
- Requests for payments or bank details through unofficial channels.
Safety Recommendations
To enjoy a worry-free stay, at RIU we suggest following these security guidelines:
| Bookings | Use exclusively the official website (www.riu.com) or official RIU Apps. |
| Apps | Download our apps only from the Google Play Store or Apple App Store. |
| Payments | Do not share credit card details via social media or unofficial messaging services. |
| Passwords | Use unique, strong passwords for the RIU Class portal and change them regularly. |
| Domain | RIU’s official domain is @riu.com. Beware of similar domains, typos, or free email services (like Gmail or Outlook). |
| Contact | If you are looking for personalized support, feel free to reach out to our customer service team at the number provided in the ‘Contact’ area. It is located in the top right menu on riu.com, and within the ‘More’ section of the bottom navigation bar on the app |
How to verify that you are on the official RIU website?
Before entering any information, make sure the URL is www.riu.com. Fraudsters often swap characters or add extra words to the domain to confuse the user. If you receive a suspicious call or offer, we advise you to contact [email protected] before proceeding with any payment.
Do you have plans for your next vacation?
If you are looking for a safe and reliable environment for your next trip, we invite you to discover our destinations. Book now at RIU Hotels with an official guarantee.
Frequently Asked Questions (FAQ)
- Does RIU request bank details via WhatsApp?
No, RIU Hotels will never ask for card numbers, PINs, or passwords via WhatsApp, social media, or text messages. Any such request is a fraud attempt. - How do I know if a RIU offer is real?
Legitimate promotions are always published on our official website. Be wary of offers that seem “too good to be true” or force you to decide in a few minutes under pressure. - What should I do if I suspect an email is fraudulent?
Verify the sender’s address. Official accounts always use the @riu.com domain. If the name is slightly altered, do not click on any links and report it to [email protected]. - Is it safe to pay by card at RIU hotels?
Yes. We recommend keeping your card in sight during transactions at the hotel and checking your bank statements periodically for any unusual activity. - Can I be asked for a transfer to process a refund?
On some occasions, scammers request an additional payment or bank transfer as a condition for processing a refund for a previously paid rate. If you receive such a request, do not trust it: it is a fraud attempt.
“At RIU, we believe that digital security is the first step toward an excellent vacation experience. We not only protect your rest but also the integrity of your personal data against new digital fraud tactics.”
