Hotel Riu Palace Macao

We stayed at Riu Palace Macao - Adults Only from the end of December 2025 through the first week of January 2026aand had a very good overall experience. Check-in was smooth, the staff throughout the resort were friendly, housekeeping did a great job keeping our room clean, and we enjoyed the food. The bars and overall service were also very good. The rooms are a little dated and could use some renovation. Although everything was clean, there were visible signs of age, such as worn mirrors and peeling laminate off the furniture, stained floor tile, peeling wall paint and rust on metal parts of the coffee table (see photos). Our friends noted similar issues in their rooms. One of them asked to change room but resort was full because of New Years holidays. Since we spent most of our time at the beach and around the resort, it wasn't a big issue for us. The only disappointment was at checkout. I requested a one-hour late checkout because my airport transfer was arriving later. The guests ahead of me received the same request free of charge after mentioning issues they had during their stay. I experienced similar issues but chose not to complain during my vacation. Instead of extending the same courtesy, I was charged about $35. It wasn't the fee that bothered me - it was the reasoning. It gave the impression that guests who complain are rewarded, while those who don't are not treated the same. I think the front desk could benefit from better customer service training and more consistent policies. Overall, we had a great vacation, enjoyed the resort, and would definitely consider staying here again.

Said hotel was updated but though our room was clean, it had peeling paper and Paint and poor silicone finishes around sockets and AC. Food poor meat often overcooked and tough, entertainment very poor especially on the Riu party nights in adjoining properties.Again Riu assumed everyone drank coffee, and no kettles in rooms, but unlike other Riu hotels in the past there was no facility to get one from reception and our rep gave us his personal kettle. Hotel very slow to react to complaints. Pool table in sports bar costs up to 3$ a game depending on how much money you changed, after changing 20$ and getting nine 25 cent coins, which they use as tokens. We found that they had no spare cues, and on taking the the bar to show them, they just shrugged their shoulders and put them back out. We have not managed to get our money back so far! Would personally classify as no more than 3 star, and would not book with this group again. You can get cheaper trips out with your operations, but you have to be confident with online booking as nearest independent operators 14 km away in Punta Cana, please check for reviews before booking