Hotel Riu Playa Park 4*

Nothing but good things about the hotel!! The only downside I found was the number of Germans and especially because of their behavior, but the hotel can't do anything about that, of course.

Overall, we enjoyed our stay at Riu Playa Park, but unfortunately the way our late check-out request was handled left a very disappointing final impression. We stayed at Riu Playa Park for five consecutive nights under two separate reservations four nights followed by an additional night. On 30 August we were moving directly to the neighbouring Riu Bravo, where we had another four-night RIU reservation. We asked reception for only one additional hour in our room, until 13:00 instead of 12:00, simply to bridge the short gap before moving to the next RIU hotel. We had also mentioned this request at reception the previous day and were not told at that time that it would be impossible. On the morning of departure, however, the request was refused because we were told that Riu Playa Park was completely full and that there were no available rooms. What made this explanation difficult to accept was that the official RIU booking system continued to show Riu Playa Park available for a new reservation for 30-31 August throughout the day. I personally showed this availability to the reception staff, but was told that it was supposedly an error in the application. We checked again several times during the day - in the morning, around 13:00 and again later in the afternoon -and Riu Playa Park continued to be available for booking. At the same time, other RIU hotels in the same search which genuinely had no availability were clearly marked by the RIU system as having no rooms available. This makes the explanation that the RIU booking system was simply showing incorrect availability particularly difficult to understand. We fully understand that late check-out is subject to availability and cannot always be guaranteed. The main issue is not simply that our request was refused, but the lack of flexibility and the contradictory explanation given to us. Considering that we had already stayed five nights at Riu Playa Park, are RIU Class members, and were immediately continuing our stay for another four nights at Riu Bravo, we expected a little more customer-oriented service for such a modest request of just one additional hour. Unfortunately, the attitude at reception in this situation did not feel particularly loyal or accommodating towards returning RIU guests. It was a disappointing end to an otherwise enjoyable stay.