Hilfe-Menü
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Reservations
- How can I make a reservation?
- riu.com vs call centre: same price?
- I cannot find a hotel in the reservations search box. Why?
- What happens if I don't turn up at the hotel?
- What methods of payment can I use?
- What currency will the reservation be charged to me in?
- A few days ago I consulted some prices but did not make the reservation until finding flights. Today, when I to make the reservation, the price had changed and now it is more expensive. Why is this?
- Families...
- When searching for availability for one person only, the rate that appears is higher. Why?
- Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
- Some time ago I made a reservation but the prices have gone down now. Can I update my rate to the current one?
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Hotel information
- What time is check-in and check-out?
- What services does the hotel I am interested in offer?
- Do the hotels have a crèche service?
- How many beds are there in the rooms? Two double beds or a king-size one?
- Is there a free-phone number to contact the hotels directly?
- When I arrive at the hotel, will I be able to extend my stay?
- Do you accept pets in the hotels?
- Can unaccompanied minors stay in Riu hotels?
- One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
- Where can I ask for a Riu Hotels & Resorts catalogue?
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Transfers
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Cancel a reservation
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Change a reservation
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Groups
Change a reservation
Can I modify a reservation?
Yes, although this service is currently only available through our call center. If there is availability for the new dates, they will modify your reservation immediately.
You can also cancel your current reservation and make a new reservation through the website.
Are there modification charges?
Yes. If you modify outside the time limit (between 7 or 10 days depending on the market), there is a charge of 1 night. At the time of making the reservation, we will inform you of the modification time limit that apply to you.