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Reservations
- How can I make a reservation?
- riu.com vs call centre: same price?
- I cannot find a hotel in the reservations search box. Why?
- What happens if I don't turn up at the hotel?
- What methods of payment can I use?
- What currency will the reservation be charged to me in?
- A few days ago I consulted some prices but did not make the reservation until finding flights. Today, when I to make the reservation, the price had changed and now it is more expensive. Why is this?
- Families...
- When searching for availability for one person only, the rate that appears is higher. Why?
- Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
- Some time ago I made a reservation but the prices have gone down now. Can I update my rate to the current one?
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Hotel information
- What time is check-in and check-out?
- What services does the hotel I am interested in offer?
- Do the hotels have a crèche service?
- How many beds are there in the rooms? Two double beds or a king-size one?
- Is there a free-phone number to contact the hotels directly?
- When I arrive at the hotel, will I be able to extend my stay?
- Do you accept pets in the hotels?
- Can unaccompanied minors stay in Riu hotels?
- One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
- Where can I ask for a Riu Hotels & Resorts catalogue?
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Transfers
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Cancel a reservation
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Change a reservation
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Groups
Hotel information
What time is check-in and check-out?
In most of the hotels check-in takes place from 3:00 pm and check-out until 11:00 am.
What services does the hotel I am interested in offer?
In the hotels section of our website you can select the hotel you are interested in. Each hotel offers a detailed description of its services, divided by categories. You also have the possibility of downloading the description in PDF format.
Do the hotels have a crèche service?
No. But if you ask, most hotels will help you find one if you need it, for an extra charge.
How many beds are there in the rooms? Two double beds or a king-size one?
The rooms may have either a king-size bed or two double beds. We cannot guarantee you will have one kind of bed or other on arrival, as the rooms are assigned when you arrive at the hotel.
Is there a free-phone number to contact the hotels directly?
None of the hotels has a free-phone number. If you wish to contact one of our hotels directly, you will find the direct call number on our website.
When I arrive at the hotel, will I be able to extend my stay?
You can extend your stay by making a new reservation for the additional nights. You can do so directly, through the hotel, or by calling the central reservationsÕ office number. The hotel prices may be different to those of the call centre.
Do you accept pets in the hotels?
No, none of our hotels accept pets of any kind, even if they are small.
Can unaccompanied minors stay in Riu hotels?
No. Minors must be accompanied by an adult at all times, either a family member or an authorised guardian. If a minor comes to the hotel unaccompanied by one of the above, the reception may reserve the right to admission.
One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
There are always gluten-free products in our hotels, but not regular menus, so we recommend you contact the hotel some time in advance so that everything is prepared for your arrival, because not all the destinations have equal access to these products.
Where can I ask for a Riu Hotels & Resorts catalogue?
We do not send catalogues out to individuals. But if you would like detailed information on our hotels, we recommend you visit the hotels section of our website. You will find all the information in the catalogues is on our website, too.