Hotel Riu Palace Oasis

ABSOLUTELY AVOID! No respect for the customer! Our reservation was canceled only 5 days before our departure, even though the stay had already been paid for in full! The reason given? The addition of an extra person in the room. However, this addition had been expressly accepted and confirmed in writing by the hotel, for a supplement of approximately €100 per day, payable on site. Despite this written agreement, the hotel decided to cancel our reservation at the last minute, putting us in an extremely complicated situation just a few days before our family vacation. And to top it all off, the hotel is trying to shift the blame onto Booking.com! Unacceptable behavior, a total lack of professionalism, and no respect for the commitments made to customers. I strongly advise against this establishment!

2nd visit to the oasis and just as good as are 1st visit probably better, staff fantastic, rooms immaculate. We had a garden room over the swim up pools same area as last year loved it. pool areas are great we used the small pool bye the gym nice and quiet. Food was great and a big choice.Food and drinks were very reasonable around the pool area. The location is perfect right by the sand dunes and lighthouse. It feels like there’s a lot more staff than last year. I loved using the gym in the morning, would be nice if there was a rowing machine, a skierg machine and some heavier dumb bells and kettle bells but that’s just me being fussy. I know the hotel had a total reverb in 2018 , but still looks as thou it was done recently.