Hotel Riu Palace Tenerife

Beautiful hotel in an unbeatable location. We stayed in a sea view room and the views were amazing – definitely one of the highlights of our stay. I am giving this hotel five stars because we had a lovely holiday, but if I'm comparing it to other Riu Palace hotels, especially Riu Palace Maspalomas in Gran Canaria, I do think there are a few areas where it could improve. For me, the restaurant staff don't quite have the same smart appearance as at Maspalomas, where they wear shirts and waistcoats that give the whole dining experience a more five-star feel. Here they wear polo shirts, which just doesn't have the same effect. The pool and bar service could also be quicker. There were a few times we were waiting a while before anyone came over to take an order. It's not a major issue, but it's something I noticed compared with other Riu Palace hotels. I've also stayed at Riu Arecas next door twice before, and I honestly think the service there is every bit as good, if not better. Considering Arecas is much cheaper, it offers excellent value for money. If this hotel is rated five stars, then Arecas certainly deserves the same recognition. That said, we really enjoyed our stay and would definitely come back. The hotel is due a refurbishment soon, and I'm looking forward to seeing the changes when it reopens. It has everything it needs to be one of the best Riu Palace hotels, and I hope a few small improvements to the service help it reach that level.

We spent our vacation at this hotel among friends and, overall, everything went very well. The staff is very friendly, smiling, and always attentive. A big thank you especially to Ms. Pilar at the reception for her kindness and professionalism. On the other hand, our experience with the excursions offered by TUI was disastrous. We purchased three excursions directly at the hotel to feel reassured and benefit from quality service. Unfortunately, all three had issues. No bus comes to pick up guests at the hotel. You have to wait at a public bus stop where local buses also pass, which is confusing. Moreover, TUI does not send any reminders regarding the excursions. Even when being at the right stop, it is possible for the bus to leave without waiting for you. Result: lost money, a lot of stress during our vacation, and immense disappointment. We chose to buy our excursions directly at the hotel to feel more confident, but it absolutely changed nothing. I recommend the hotel without hesitation, but I strongly advise against the excursions organized by TUI.