Hotel Riu Palace Palmeras

We visited thus hotel for 11 nights and can honestly say we made the right decision. The hotel is spotless, staff are so friendly and helpful, particular thanks to Brenda, Salim and Juan at the lobby bar. Food was delicious. Always found something to eat and so much choice. The mini bar in the room was filled daily and you can request additional items from the app. The slight negatives are the smoking at the lobby bar. As non- smokers we found, even at a non smoking table, someone could be smoking next to you. Air con is required in the courtesy room and I feel the towel exchange closes too early at 3pm. Overall we thoroughly enjoyed our stay and would highly recommend

We have just returned from a wonderful 11-night stay at this lovely hotel. It's in an excellent location, just a short walk from Playa del Inglés beach and the Yumbo Centre. The hotel grounds are immaculate, with staff constantly cleaning and maintaining all areas to a very high standard. Our room was comfortable and well-equipped, with a spacious bathroom featuring his-and-hers sinks, a large walk-in shower, fluffy white towels, and a hairdryer. There was plenty of storage space, a free-to-use safe, an iron and ironing board in the wardrobe, and a well-stocked minibar that was replenished. The balcony was a good size and had comfortable reclining chairs, making it a lovely place to relax. The only downside to the room was that the bed was a little too firm for my liking, and it was quite creaky. Every time I moved during the night, it would wake both me and my husband. We also found the bathroom sensor light a little disruptive, as the frosted glass panel allowed the light to shine into the bedroom whenever one of us got up during the night. The food in the restaurant was very good, and the branded drinks were an added bonus. We'd like to give a special mention to Alexis and Paco in the restaurant, who were always warm, friendly, and attentive. They even remembered our drinks order each evening, which was a lovely personal touch. The evening entertainment was good. We particularly enjoyed the Tina Turner tribute act, the skaters, and the fantastic female singer who performed in the bar area. We hired a car for five days during our stay and didn't need to pay for parking, as we were always able to find a space on the nearby side streets. Our only real complaint was the constant smell of cigarette smoke in the outdoor seating areas. Although we tried to sit as far away from the designated smoking areas as possible in the evenings, the smoke continually drifted over. There were several heavy smokers, and by the end of the evening our clothes often smelled of cigarette smoke when we returned to our room. Overall, we had a fantastic holiday and thoroughly enjoyed our stay. This is definitely a Riu hotel we would happily return to, and we wouldn't hesitate to recommend it to others.