Hotel Riu Latino 5*

We were very well taken care of at all times. Our flight was delayed 5 hours, and the transportation service included in our reservation handled our transfer even though it was no longer their obligation according to the contracted policies. All the hotel staff. Cleanliness. Bartender and waiters very attentive. Very good experience for a family trip with all adults.

The resort was beautiful, clean and the staff were very friendly. I’d like to especially highlight Nexus Tour staff member Zaira! During the week we were at Riu Latino, the airline we flew with went on strike, therefore causing delayed flights and chaos. Zaira was the calm in the storm. She helped us through this tough and confusing time. Zaira ensured we were taken care of and made sure we had accommodations each night we got stuck. She even helped us with a shuttle bus once we finally had a confirmed flight home. Zaira helped to make the situation a lot less stressful! Because of her amazing customer service and communication skills, I would go back! And I would go back with confidence knowing I would be taken care of. Thank you Zaira !!!