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Questions and Answers

1In case of rain, is the ceremony canceled?

In the Riu Playacar Hotel if the wedding is scheduled for the beach and it rains, the couple will be moved to the terrace or Lobby which is covered.

2Are there any optional services that must be reserved prior to our arrival at the hotel?

Yes, the request of the optional services are asked while you are in contact via email with the MICE Manager. Once you arrive at the destination you will finalize the special requests as restaurant reservations, wedding cake designs, flowers, etc.

3When is payment for optional services made?

Full payment of the optional services and wedding package is done after your interview with the Wedding Planner.

4How many people is allowed at semi-private dinner?

The maximum number of people for a semi-private dinner at Riu properties is 40 people, over 40 wedding guests the event will need to become private and extra costs will apply.

For more information please download our catalog

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Services

  • "The Palms" restaurant with terrace
  • "Jade" Asian restaurant
  • "Traviata" Italian restaurant
  • "Turquesa" poolside restaurant/ Grill and steakhouse
  • "Ananá" lobby bar
  • "La Cumbia" lounge bar
  • "La Plaza" bar
  • "Las Olas" poolside bar / swim-up bar
  • Three swimming pools (380/222/384 m2)
  • Children's swimming pool with slides (61 m2)
  • Free sun loungers, towels and parasols by pool area
  • Sun terrace
  • "RiuLand" kids' club
  • Children's playground

  • Wellness centre with a variety of treatments, beauty salon, hairdresser and massages (additional charge)
  • Free gym
  • Boutique / kiosk
  • Free WiFi in public areas of the hotel
  • WiFi in rooms (charges apply)
  • In accordance with Mexican law smoking is not permitted inside the hotel: guests may only smoke outdoors
  • Inside the RIU Resort:
  • "Renova Spa": beauty treatments, massages and hairdresser (additional charge); free gym and sauna
  • Use of the gym and sauna is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym
  • Riu Playa del Carmen Resort Conference Centre (next to ClubHotel Riu Tequila):
  • 5 conference rooms with capacities for up to 785 persons. Total 7,836 ft2 (728 m2)

Rooms
  • 396 guest rooms
  • All guest rooms have:
  • Bathroom with shower and double washbasin
  • Hairdryer
  • Bathroom toiletries
  • Special make-up mirror
  • 110 V
  • Telephone
  • WiFi (charges apply)
  • Central air conditioning
  • Ceiling fan
  • Minibar
  • Liquor dispenser
  • Coffee maker
  • Satellite TV (flat screen)
  • In-room safe
  • Iron and ironing board
  • Double room with:
  • 1 bed 200 x 200 cm
  • Standard double room with:
  • 1 bed 200 x 200 cm or 2 beds 125 x 200 cm
  • Balcony or terrace
  • Bigger double room with:
  • 1 bed 200 x 200 cm and sofa bed 135 x 200 cm
  • Balcony or terrace
  • Junior suite with:
  • Bathroom with bidet and bathrobe
  • Living-room area wit sofa bed 135x200 cm
  • Dressing room
  • 1 bed 200 x 200 cm or 2 beds 125 x 200 cm
  • Balcony or terrace
Gastronomy
  • All Inclusive 24 hours
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet and live cooking stations
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold starters, assorted meats, fish and snacks
  • Dinner ("El Porche" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional dining (reservations required in advance):
  • Italian restaurant (à la carte; buffet starters and dessert)
  • Grill and steakhouse (à la carte)
  • "Jade" Asian restaurant (buffet)
  • Formal dress required for dinner. Main restaurant: gentlemen – no sleeveless T-shirts. Theme restaurants: gentlemen – no sleeveless T-shirts, long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants in the Riu Playacar, Riu Yucatan and Riu Tequila hotels
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Access to all bars in the Riu Playacar, Riu Yucatan and Riu Tequila hotels
  • Regularly restocked minibar and liquor dispenser
Sport
  • All Inclusive features
  • Sports and activities:
  • Table tennis, workout, gym, 1 introductory scuba diving lesson in pool, volleyball
  • Sauna (inside RIU Resort)
  • Windsurfing, catamaran, kayaking, body boarding and snorkelling equipment
  • Entertainment:
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Daytime entertainment programme for adults (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • Sports and facilities nearby (additional charge):
  • Various water sports available
  • 18-hole golf course
  • The RIU Group has no direct or indirect relationship with external services (especially PARASAILING) and does not assume any liability for them, any contract between them being the exclusive responsibility of the clients themselves.
All Inclusive
  • All meals and snacks:
  • Breakfast:
  • Full American breakfast buffet and live cooking stations
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold starters, assorted meats, fish and snacks
  • Dinner ("El Porche" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional dining (reservations required in advance):
  • Italian restaurant (à la carte; buffet starters and dessert)
  • Grill and steakhouse (à la carte)
  • "Jade" Asian restaurant (buffet)
  • Formal dress required for dinner. Main restaurant: gentlemen – no sleeveless T-shirts. Theme restaurants: gentlemen – no sleeveless T-shirts, long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants in the Riu Playacar, Riu Yucatan and Riu Tequila hotels
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Access to all bars in the Riu Playacar, Riu Yucatan and Riu Tequila hotels
  • Regularly restocked minibar and liquor dispenser
  • In-room safe
  • Sports and activities:
  • Table tennis, workout, gym, 1 introductory scuba diving lesson in pool, volleyball
  • Sauna (inside RIU Resort)
  • Windsurfing, catamaran, kayaking, body boarding and snorkelling equipment
  • Entertainment:
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Daytime entertainment programme for adults (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • All accommodation, taxes and tips included
  • All hotel guests are required to wear an "All Inclusive" wristband for identification purposes
Map and location
See map

Avenida Xaman-Ha, Manzana 6, Lote 6, Condominio Playacar
Playa del Carmen - Quintana Roo - 77710
Tel: (+52) 98 48 77 23 00

Hotel's awards and rating