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Booking your stay at RIU Hotels & Resorts is a quick and simple process consisting of just four simple steps: destination and date selection, room and rate choice, personal data entry and payment method confirmation via riu.com.
At RIU, we know that time is precious, which is why we have designed an intuitive platform so that the experience of organising your holiday is as relaxing as the trip itself. Forget long processes; on our website, we make it easy for you to feel like you’re on holiday from the very first click.
If you are already a member of RIU Class, don’t forget to log in before you start to enjoy your exclusive benefits.
What steps should I follow to complete my booking at RIU?
From your arrival at riu.com you will feel guided by the system, don’t worry because at all times you will know where you are and what the next step is. Here we explain in detail the four stages of the booking process:
1. Choose your destination, dates and occupancy
The first thing you will see when entering riu.com is our main search engine. Here you must tell us your ideal destination, the specific hotel (if you already have a favourite), your stay dates and the number of people who will travel with you.
RIU Tip: If you can’t decide, we recommend you consult the detailed fact sheets for each hotel, where you will find real images and all the information about services for families, couples or friends.
Remember to log in! If you already have a RIU Class account, log in before searching. This way you’ll be able to view special rates and ensure you collect points with your stay. If you’re not yet a member, don’t worry! You’ll be able to register easily during the process.
2. Room selection and personalised rate
Once the details have been entered, we’ll show you all available accommodation options. You’ll be able to compare room types and rates. Choose the one that best suits your needs and budget.
3. Personal details registration and additional services
At this point, we’ll need your basic information to formalise the booking. Furthermore, it’s the ideal time to:
- Request the transfer service to the hotel.
- Include special requests or extra information that we should know for your arrival.
4. Payment method confirmation
Finally, you choose how you want to pay. We offer maximum flexibility with options that may include immediate payment, later payment or payment directly at the hotel upon your arrival. If you need an invoice, make sure to tick the corresponding box in this step.
Summary table of the booking process
| Step | Main Action | Key Details |
| 01 | Search | Destination, hotel, dates, and number of guests. |
| 02 | Selection | Comparison of rooms and rate types. |
| 03 | Data | Personal information, transfers, and special requests. |
| 04 | Payment | Choice of payment method (online, later, or at the hotel) and invoice. |
Don’t wait any longer to book the best holiday of your life! Paradise is just four clicks away.
Book your holiday now at RIU Hotels
Frequently Asked Questions (FAQ)
1. Is it safe to make a payment through the RIU website? Yes, our website has advanced security protocols to ensure that your personal and banking details are protected throughout the entire process.
2. Can I pay for my booking directly at the hotel? Yes, depending on the selected rate, RIU offers the option of payment at the destination on the day of your arrival at the hotel.
3. How can I request the transfer service? You can request the transfer during step 3 of the booking process, in the additional services and personal details section.
4. Where can I view photos of the rooms before booking? Within each hotel’s information page on riu.com, you have a complete image gallery of all room categories and common areas.
5. What happens if I need an invoice for my stay? You must request it in step 4 (Payment), by entering the corresponding tax details before confirming the booking.
