If this is your first time at an All Inclusive hotel, here is the essential point: the rate covers your room, all meals, drinks and much of the entertainment, so you will hardly need to pay for anything else inside the hotel during your stay. The real question is usually a different one: how it works day to day. What...
The CEO of RIU Hotels & Resorts, Luis Riu, reviews the history of RIU in Jamaica with his sons Luis and Roberto Rodríguez, as well as with Alejandro Sánchez, the regional head of Operations for the English-speaking Caribbean and the United States in this 20th anniversary of the chain’s first hotel in that country.
More than ten years in Costa Rica have allowed us to do so much. Especially with a team of people who give their best every day to ensure that our guests enjoy an unforgettable experience. Today, we would like to introduce you to some of these wonderful people who make RIU in Costa Rica home from home for all our guests.
Since the opening of Hotel Riu San Francisco in Majorca in 1953, RIU Hotels & Resorts has built its customer service around three sources of information: satisfaction surveys, direct feedback to hotel staff, and observation of guest behavior. These three channels feed concrete decisions on rooms, restaurants, entertainment and technology across the chain. The origin of the Customer Satisfaction Index...
One year after the start of the COVID-19 pandemic, the 17 protocols, which RIU developed together with the consultancy firm Preverisk, continue to play an important role in the hotels. In this post, in which we interview Esteban Delgado, president and technical director of Preverisk, we take stock of the protocols, as well as their effectiveness and importance throughout this period. Don't miss it!
We are delighted to finally present the new RIU Corporate Social Responsibility website! It is a new space where you can find out all about the news and CSR actions that are ingrained in the chain's philosophy. Let us show you how it works!
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