How are RIU’s guests and employees experiencing its 25th Anniversary in Jamaica?
1 October, 2026 Share
To mark our 25th anniversary in Jamaica, at RIU Hotels & Resorts we brought together our team and several staying guests to see how both groups perceive everyday resort situations. Through a series of questions about daily hotel life, this initiative tests empathy and mutual understanding between staff and guests.
How was this initiative born to compare the perspectives of employees and guests for RIU’s 25th anniversary in Jamaica?
They say that when you spend a long time providing the best service, you end up developing a true sixth sense. At RIU, we love taking care of every single detail of our guests’ vacations, but for our 25th anniversary in Jamaica, we wanted to ask ourselves a very simple question: do we really know our guests as well as we think, or do they experience hotel life in a completely different way?
To find out, we organized a special contrast-of-perspectives dynamic, where empathy and everyday anecdotes take center stage. That’s why we walked through the hotel’s most iconic areas—from the beach and lobby to the pool area—microphone in hand, presenting the exact same situations to both team members and staying guests.
Table of Everyday Situations Analyzed
| Hotel Area | Everyday Situation | Comparative Perspective |
| Buffet & Dining | Breakfast habits and saved snacks | Priority dish selection vs. staff perception |
| Maintenance & Front Desk | Quick incidents and guest arrival | Immediate resolution details and traits of newcomers |
| Rooms | Check-in routines and post-check-out items | First actions upon entering and souvenirs packed in suitcases |
| Leisure & Cocktails | Bar preferences and night atmosphere | Star bar cocktail and popular sunset dances |
Watch the full video and tell us which perspective you identify with most!
The result of this initiative is a fun contrast of perspectives filled with humor and camaraderie, demonstrating the strong connection between our staff and those who choose us year after year to enjoy their vacations. Since a picture is worth a thousand words, we invite you to discover all the answers and the best reactions in the video we’ve prepared.
Do you align more with our employees’ vision or with our guests’? Leave us a comment on the post and tell us how many of these situations you would have identified with.
Frequently Asked Questions (FAQs)
RIU has brought together employees and guests to ask them the same questions about daily resort life and compare how both groups view the same vacation situations.
The interviews were conducted in the most representative spots of RIU resorts in Jamaica, including the lobby, the beach, and the pool areas.
Situations regarding buffet habits, room anecdotes, small maintenance emergencies, favorite drinks, and entertainment moments are addressed.
Readers and guests can leave their comments and opinions directly in the blog’s comments section and on our social media networks.
