To mark our 25th anniversary in Jamaica, at RIU Hotels & Resorts we brought together our team and several staying guests to see how both groups perceive everyday resort situations. Through a series of questions about daily hotel life, this initiative tests empathy and mutual understanding between staff and guests. How was this initiative born to compare the perspectives of...
Yes, you can — but 24-hour All Inclusive doesn’t mean every restaurant stays open all night. Buffet and à la carte restaurants run within set service windows, while drinks, snacks and, at many resorts, room service are available at any hour. If your flight lands late, you get back from an excursion after the buffet has closed, or you simply...
When you book an all-inclusive, domestic spirits, soft drinks, juices and bottled water are usually covered at every bar and restaurant, all day long. What varies from one chain to another — and what raises the most questions — is everything else: whether the in-room minibar gets restocked for free, whether imported brands come at no extra cost, and what...
Choosing an all-inclusive hotel in Spain shouldn’t come down to price alone. Two hotels with the same “all-inclusive” label can deliver very different experiences depending on their location, room categories, dining variety, entertainment program and, above all, what the package actually covers. This guide walks through the six factors that separate a stay that lives up to expectations from one...
The Origin of Change: The American Country Restaurant at Riu Santa Fe (Mexico) The Riu Santa Fe hotel in Los Cabos, Mexico, needed one more restaurant. It is a large hotel, and the Operations team at the destination raised their hand. But what kind of restaurant should we add? We already had everything: Mexican, Italian, Asian, steakhouse… I was returning...
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