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How has RIU celebrated its 25th anniversary in Jamaica?

What is the trajectory of RIU in Jamaica?

RIU Hotels started its journey in Jamaica in 2001 with the opening of its first establishment, the Hotel Riu Tropical Bay in Negril. Throughout these two and a half decades, the Spanish hotel chain has consolidated its strategic position in the Caribbean through a firm commitment to continuous investment, the creation of local employment and sustainability.

The company's presence has evolved significantly, demonstrating high resilience in the face of adverse weather challenges in the Caribbean region, such as the effects derived from the recent hurricane Melissa.

Key data on the presence of RIU Hotels in Jamaica

To summarise the economic and social impact of the hotel chain in the destination, the following official figures are highlighted:

• Year of arrival in the destination: 2001, through the opening of the Hotel Riu Tropical Bay.
• Current hotel capacity: Portfolio of 7 hotels in operation that total more than 4,200 rooms.
• Annual flow of visitors: Average reception of 500,000 guests per year in its facilities.
• Commitment to local employment: 99.2% of the workforce in the country is of Jamaican nationality.
• Recognition of seniority: Special award granted to 25 employees who have remained with the company since the opening in 2001.
• Attendance at the commemorative gala: More than 300 guests at the Hotel Riu Montego Bay.

What did the authorities and executives declare during the anniversary gala?

Joan Trian Riu, executive director of the hotel chain, expressed his institutional gratitude to the Jamaican government for its efficient and bold leadership, which was vital for the economic recovery of the tourism sector after the passing of Hurricane Melissa.

"Jamaica holds a unique and deeply emotional place in the heart of our family. It believed in us from our beginnings in 2001, opening the doors to international markets." — Joan Trian Riu, executive director of RIU.

For his part, the Prime Minister of Jamaica, Andrew Holness, emphasised the mutual trust that has defined the bilateral relationship between the Spanish company and the Caribbean state throughout these 25 years of joint operations.

"The trust that RIU showed in Jamaica 25 years ago has been rewarded. And the trust that Jamaica has placed in RIU has also been rewarded." — Andrew Holness, Prime Minister of Jamaica.

The event also featured speeches by the Jamaican Minister of Tourism, Edmund Bartlett, and the Spanish Ambassador to Jamaica, José María Fernández López de Turiso, who agreed in highlighting the contribution of the chain to the strengthening of the national tourism infrastructure.

Frequently Asked Questions (FAQ) about the 25th anniversary of RIU in Jamaica

• When did RIU Hotels & Resorts start operating in Jamaica? RIU Hotels & Resorts started operating in Jamaica in the year 2001 with the opening of the Hotel Riu Tropical Bay, located in the Negril area.
• How many hotels and rooms does RIU manage in Jamaica in 2026? In 2026, the chain manages a total of 7 hotels which offer a combined total of more than 4,200 rooms.
• What is the annual volume of guests that RIU receives in the destination? The chain's establishments in the Caribbean country receive approximately half a million clients (500,000) annually.
• What percentage of the RIU staff in Jamaica is of local origin? The chain actively promotes local employment, so 99.2% of RIU employees in Jamaica are local citizens.
• Where was the 25th anniversary commemoration gala held? The official gala was held at the facilities of the Hotel Riu Montego Bay, bringing together more than 300 personalities and collaborators.
• Who were the main institutional authorities at the event? The event was attended by Andrew Holness, Prime Minister of Jamaica; Edmund Bartlett, Minister of Tourism; and José María Fernández López de Turiso, Ambassador of Spain.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, founders and current owners in the third generation. The company focuses on holiday hotels and more than 74% of its establishments offer the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its range of products with its own line of city hotels called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries that in 2025 welcomed 6.8 million guests and employed a total of 38,955 employees. Currently, RIU is the 40th largest chain in the world, and the third in Spain by number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

Proudly Committed: Why does RIU Hotels partner with Kristi House in Miami to protect children's mental health?

What does the community therapy project between RIU and Kristi House consist of?

The project directly supports the "Community Therapy Program" of Kristi House, a national reference entity in child protection. The collaboration addresses the lack of specialized mental health professionals in the city of Miami by facilitating home and school-based therapy services.

This decentralized care model allows therapists to travel directly to the children's everyday environment. In this way, logistical and transport barriers are eliminated, promoting equitable and inclusive access to mental health for the most vulnerable families in the destination.

What are the key objectives and metrics of the three-year alliance?

The collaboration will be guided by measurable objectives under the global CSR strategy of RIU, called Proudly Committed:

• Direct beneficiary population: More than 45 children and adolescents aged between 3 and 18 in Miami-Dade County.
• Treatment completion rate: Ensure that a minimum of 75% of participants successfully complete their therapeutic process.
• Reduction of trauma symptoms: Ensure that 95% of the minors treated show a significant decrease in trauma upon completing therapy.
• Priority line of action: This programme is integrated into the Child Protection aspect within the hotel chain's sustainable management model.

What social and historical impact supports the work of Kristi House?

Kristi House, founded in 1995, operates as the benchmark Child Advocacy Center (CAC) in South Florida under a completely free multidisciplinary model. Its effectiveness is demonstrated in the consolidated results of its last annual year:

• People served (2025): 1,570 children and adolescents along with their family units.
• Specialised therapy sessions: A total of 6,295 high-specialisation clinical sessions.
• Coordinated family support services: 16,620 social and legal support interventions.
• Preventive impact in the community: More than 13,000 people trained through preventive educational programmes.

Frequently Asked Questions (FAQs) about the partnership between RIU and Kristi House

1. What is Kristi House and what do they do?

Kristi House is a prestigious non-profit organisation founded in 1995 in Miami-Dade County, dedicated exclusively to the prevention, treatment and eradication of child sexual abuse and human trafficking through therapeutic care and free legal support.

2. Which specific programme does RIU Hotels fund with this partnership?

The hotel chain funds the "Community Therapy Program", which focuses on offering psychological therapy in the victims' homes and educational centres.

3. Why is the decision made to offer therapy at home and in schools in Miami?

This home and school-based approach is implemented to eliminate transport barriers and the lack of mental health specialists in areas with high vulnerability, ensuring that treatment reaches the child's environment without interruptions.

4. What is the profile of the minors benefiting from this initiative?

The programme benefits girls, boys and adolescents between three and 18 years of age residing in the Miami area who have suffered severe trauma derived from sexual abuse or exploitation.

5. Under what institutional framework of RIU is this agreement developed?

The agreement is framed within the Child Protection line, one of the priorities of the global sustainability and corporate social responsibility strategy of the hotel chain, called Proudly Committed.

6. What medical and therapeutic objectives have been set for three years?

The goal is for at least 75% of minors to complete their therapy successfully and for 95% of patients to experience a significant reduction in trauma symptoms upon completing the treatment.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international chain RIU was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, founders and current owners in the third generation. The company focuses on holiday hotels and more than 74% of its establishments offer the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its range of products with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries that in 2025 welcomed 6.8 million guests and employed a total of 38,955 staff. Currently, RIU is the 40th largest chain in the world, and the third in Spain by number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

Why has RIU Hotels been awarded as the best brand for families in Mexico at the WAVE 2026 awards?

How were the winners of the WAVE 2026 awards determined?

The selection of winners in the TravelAge West WAVE Awards 2026 is carried out through the direct voting of thousands of travel agents and industry professionals in the United States. This open selection method, rather than a closed committee, consolidates the trust of the North American market in the hotel portfolio of the Majorcan chain.

The award highlights the preference of the hotel chain's main commercial partners in the North American region, who recommend and place their reputation in the brand's services.

What value does this award bring to the operations of RIU Hotels?

The recognition directly validates the daily performance of the RIU operations teams. Their daily work in terms of hospitality and customer service is the pillar that guarantees consistent, high-quality lodging experiences for the family segment.

Highlight: "This recognition represents the absolute trust, respect, and preference of RIU's main commercial partners in the North American market, supporting the operational excellence strategy in Mexico."

What are the recent investments by RIU for family tourism in Mexico?

The obtaining of the award coincides with the execution of an expansion and infrastructure update plan for tourism in Mexico. Among the main actions are:

• Renovation of the Hotel Riu Palace Peninsula: Comprehensive modernisation of its facilities in the destination of Cancun.
• Opening of the Riu Ventura: Incorporation of new hotel and entertainment infrastructure in Cancun.
• Opening of the Riu Flamingos: Expansion of the family accommodation offer in the destination of Riviera Nayarit.

These investments allow the hotel chain to keep an updated portfolio in the face of the demands of international travellers.

Frequently Asked Questions (FAQs) about RIU and the WAVE 2026 awards

1. What award did RIU Hotels receive at the 2026 WAVE Awards?

RIU Hotels & Resorts was awarded the Best Hotel Brand for Families – Mexico award.

2. When and where was the awards gala held?

The ceremony took place on Thursday 4 June 2026 at the hotel The Ritz-Carlton, Marina del Rey, in Los Angeles, California.

3. Who received the award on behalf of RIU Hotels?

The award was received by Nicole Brown, Partner Marketing – Romance & Business Development of the hotel chain.

4. What is the voting process for the TravelAge West WAVE awards?

The winners are chosen by the direct vote of thousands of travel professionals and agents in the United States subscribed to the industry magazine TravelAge West.

5. Which recent RIU hotels in Mexico are part of your family renovation plan?

The plan includes the renovation of the Hotel Riu Palace Peninsula (Cancun) and the openings of Riu Ventura (Cancun) and Riu Flamingos (Riviera Nayarit).

6. How many RIU establishments operate under the All Inclusive service?

More than 74% of the establishments of RIU Hotels & Resorts offer the All inclusive by RIU service.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, founders and current owners in the third generation. The company focuses on holiday hotels and more than 74% of its establishments offer the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its range of products with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries that in 2025 welcomed 6.8 million guests and employed a total of 38,955 staff. Currently, RIU is the 40th largest chain in the world, and the third in Spain by number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // [email protected]

How does RIU Hotels drive global sustainability with the presentation of 'Proudly Committed' in Argentina?

What impact does the global social investment of RIU Hotels have?

The Executive Director of RIU Hotels, **Naomi Riu**, presented in Buenos Aires the magnitude of the company's commitment. In the last six years, RIU's **social investment** has experienced exponential growth with a focus on health and child development in vulnerable communities.

"In recent years, we have reached a total social investment of almost 20 million dollars. If in 2019 we invested more than 1.5 million, in 2025 we closed with an allocation of almost 6 million dollars, which means almost quadrupling our initial effort in just six years."

— **Naomi Riu**, Executive Director of RIU Hotels.

What are the three pillars of the 'Proudly Committed' strategy?

Catalina Alemany, Director of Corporate Social Responsibility at RIU Hotels, explained that the corporate strategy 'Proudly Committed' is structured around three fundamental pillars that guide the chain's operations internationally:

• People: Focus on the well-being and development of employees and the communities in the destinations.
• Sustainable destinations: Direct actions for the preservation of local ecosystems and biodiversity.
• Transparency: Objective reporting of operations and the impact of social projects.

What relevance does the Argentinian market represent for RIU Hotels?

The event held in Buenos Aires served to reaffirm the leadership of the Argentine market within the operation in Latin America. According to the commercial data presented by Fernando Turuzzi, Sales Manager for RIU in LATAM, Argentina represents 60% of the total turnover of the region for the Spanish hotel chain.

What are the upcoming openings and renovations with Elite Club service?

During the presentation, the chain announced important infrastructure projects and service improvements designed to capture the demand of the South American market:

• Opening of the Riu Palace Phuket: It will mark the official debut of the RIU brand with its first hotel in Thailand.
• Expansion of the Elite Club service: Incorporation of this premium segment in favourite destinations for the Argentinian public, including comprehensive renovations at the Riu Palace Peninsula (Cancún), Riu Palace Mexico (Playa del Carmen), as well as properties in Jamaica and Aruba.

How did RIU act after Hurricane Melissa in Jamaica?

Following the impact of Hurricane Melissa in Jamaica, where the company has 7 hotels and 3,908 workers, an emergency fund of more than 2 million dollars was immediately implemented for humanitarian aid and the restoration of community infrastructure.

“That is being Proudly Committed. It is understanding that our sustainability starts with our people. Jamaica stands tall, stronger than ever, and awaits you with open hearts.”

— Fernando Turuzzi, Sales Manager for RIU in LATAM.

Table of social investment data and market presence of RIU

This table summarises the key figures for social investment, commercial performance, and crisis management presented by RIU Hotels & Resorts:

Aquí tienes la traducción de la tabla al inglés, manteniendo una terminología corporativa y financiera adecuada:

Sustainability & Business KPI / Metric

Indicator Detail

Impact / Reported Figure

Cumulative social investment

Budget executed over the last 6 years

Nearly $20,000,000 USD

Social investment growth

Annual budget comparison (2019 vs. 2025)

From $1.5M USD to nearly $6M USD (x4)

Market share

Argentina's contribution to RIU LATAM's revenue

60% of regional revenue

Hurricane relief fund

Emergency investment following Hurricane Melissa in Jamaica

Over $2,000,000 USD

Jamaica infrastructure

Operational capacity and direct employment in the country

7 hotels and 3,908 collaborators

Frequently Asked Questions (FAQs) about RIU and the 'Proudly Committed' strategy

1. What is the 'Proudly Committed' strategy of RIU Hotels?

It is the global sustainability strategy of **RIU Hotels & Resorts** that organises its social responsibility commitment around three main pillars: people, sustainable destinations, and transparency in its operations.

2. How much has RIU invested in social responsibility projects?

RIU has achieved a social investment of almost 20 million dollars in the last six years, increasing its annual budget from 1.5 million in 2019 to nearly 6 million in 2025.

3. What percentage does Argentina represent for RIU's sales in Latin America?

The Argentinian market is the main source market in the region for the chain, representing 60% of LATAM's total turnover.

4. What are RIU's new developments in international destinations for 2026?

The main opening is the Riu Palace Phuket (first RIU hotel in Thailand). Additionally, comprehensive renovations and the incorporation of the exclusive service Elite Club will be presented in Cancun, Playa del Carmen, Jamaica and Aruba.

5. What measures did RIU take after Hurricane Melissa in Jamaica?

RIU activated a contingency plan and invested more than 2 million dollars to address the basic needs of its employees in Jamaica, the recovery of local infrastructure, and the business continuity in its 7 hotels in the country.

6. Who attended RIU's presentation in Buenos Aires?

The event was attended by CEO Naomi Riu, tour operators, travel agents, airlines, specialized press, the Spanish Ambassador to Argentina (Joaquín de Arístegui Laborde) and the Spanish Tourism Counselor, Felipe Formariz Pombo

How does Riu Plaza Panama celebrate its 15th anniversary and its social impact in the country?

What milestones mark the 15 years of the Riu Plaza Panama?

The Hotel Riu Plaza Panama, inaugurated in 2010, was the property that gave rise to the urban line RIU Plaza. During these fifteen years, the establishment has consolidated itself as a benchmark for the tourism and business sector in Panama.

The celebration brought together 180 personalities, including representatives from Promtur, the Panama City Mayor's Office and APATEL. In this context, the modernization of its spaces was presented, designed to maintain the quality standards that characterize the international brand.

"The success of RIU Plaza is not understood without the success of RIU Plaza Panama. A hotel comes to life thanks to the collaborators and the thousands of guests we welcome every day," highlighted Pablo Fernández Maroto, Commercial Director of the RIU Plaza Cluster in Latam.

What are RIU's new sustainability commitments in Panama?

Under the sustainability strategy Proudly Committed, the hotel chain has implemented technological tools for the carbon footprint measurement at events. This system allows corporate clients to know and mitigate the environmental impact of their meetings held at the hotel.

Likewise, an alliance was formalized with the organization Casa Esperanza. RIU will finance part of the operation of two Comprehensive Care Centers in the districts of Calidonia and Agua Dulce, benefiting minors in situations of social risk.

Frequently Asked Questions (FAQs)

1. When was the Hotel Riu Plaza Panama inaugurated?

The hotel was inaugurated in 2010, marking the beginning of the urban hotel line RIU Plaza.

2. What improvements have been made to the hotel for its 15th anniversary?

An comprehensive renovation of the facilities has been carried out to modernize its spaces and update its service and quality standards.

3. What does the alliance between RIU and Casa Esperanza consist of?

RIU Hotels will cover the operating costs of two Comprehensive Care Centers in Calidonia and Agua Dulce to protect children at risk of child labor.

4. How does RIU measure the environmental impact of its events in Panama?

Through a new program that calculates the carbon footprint generated specifically during the organization of events and conventions.

5. Which authorities attended the anniversary event?

Representatives from Promtur, the Panama City Mayor's Office, the hotel association APATEL and main business partners.

RIU Hotels & Resorts elevates its offering in Riviera Nayarit: the emblematic Riu Jalisco is reborn as Riu Flamingos

What changes does the renovation of the Riu Flamingos in Mexico include?

This name change is not just a brand decision, but the reflection of a structural metamorphosis that elevates the standard of hospitality in the area. By adopting the name of Condominio Flamingos, the property reinforces its local sense of belonging, connecting more authentically with the destination of Bahía de Banderas and its international visitors.

The renovation has allowed for the creation of warmer and more welcoming spaces. The hotel now features 820 rooms completely renovated under a contemporary and bright style, designed to maximize comfort. This expansion added 120 new stays, designed for those seeking a modern refuge facing the Pacific.

Click here to see the before and after video.

Evolution of the RIU experience towards the new standard of family tourism

For RIU, family is at the heart of the stay. Therefore, the renovation introduces large capacity rooms that comfortably accommodate up to six people. This improvement responds to the active listening of large families, making it easier for them to share their vacations in the same space without sacrificing spaciousness.

The gastronomic offer has also been humanized and diversified to surprise every palate. Guests can now enjoy concepts that invite sharing special moments such as:

• American Country: A gastronomic corner with the most classic and beloved flavors of American cuisine.
• Candy Ice Cream Parlor: A space designed for the delight of the little ones and the whole family.

Technical details of the transformation

Below are the key indicators after the completion of the renovation project:

Location: Bahía de Banderas, Riviera Nayarit, México

Total Capacity: 820 rooms (120 new)

Maximum Occupancy: Up to 6 people per family unit

New Concepts: American Country and Candy Ice Cream Parlor

Previous Milestones in Destination: Riu Vallarta (2019) and Riu Palace Pacifico (2023)

Key fact: With this reopening, RIU consolidates the modernization of 100% of its hotel plant in the Flamingos area, aligning all its assets with the company's current design standards.

Strategic consolidation of RIU Hotels in the Riviera Nayarit market

The investment in the Riu Flamingos reaffirms the chain's commitment to the Pacific coast. Following the previous renovations of the Riu Vallarta and the Riu Palace Pacifico, the company now offers a fully updated hotel ecosystem that responds to the demands for sustainability and comfort of current travelers.

Frequently Asked Questions (FAQ)

1. Where exactly is the Riu Flamingos located? It is located in the area of Bahía de Banderas, within the area known as Condominio Flamingos in the Riviera Nayarit, Mexico.

2. How many rooms does the new Riu Flamingos have? Following the expansion of 120 units, the hotel has a total of 820 renovated rooms.

3. What is the maximum capacity of the rooms at Riu Flamingos? The new family room model allows to accommodate up to six people, ideal for large families.

4. What are the hotel's new restaurants? The American Country restaurant, with traditional American dishes, and the Candy ice cream parlor have been incorporated.

5. Why was the name changed from Riu Jalisco to Riu Flamingos? To align the property with the local destination (Condominio Flamingos) and improve its positioning in the international tourism market.

6. When was the hotel renovation completed? The comprehensive renovation was completed at the end of 2025, and the brand change is official as of May 1, 2026.

7. What other RIU hotels in Riviera Nayarit have been recently renovated? The chain renovated the Riu Vallarta in 2019 and the Riu Palace Pacifico in 2023.