RIU is so much more than a hotel chain

date_range 11 October, 2019 label , , question_answer 14 Comments

Since RIU’s founding back in 1953 many people have gradually joined our ranks and we have now become one big family. This is thanks to our employees who ensure that everything runs smoothly. All of them are important to us. Without them, this chain would not be what it is today. We are united by our customer service-driven philosophy, with everyone pursuing our common goal of ensuring that you enjoy your stay with us.

Chambermaids, receptionists, chefs, waiters and so many more people! They have all joined forces to help transmit all of RIU’s values to the maximum extent possible. That is why this post is dedicated to each and every one of them, including those who have been with the chain for many years and also more recent arrivals. We want them to feel special, because together we are all part of something really special.

Our employees are extremely important to us

Behind every employee is a story, a life, something special that has led them to form part of the chain. This is why we want to tell you the stories of two people who have worked for many years at RIU and who we hope will stay for many more.

Josefa Torres and her passion for her work

We want to introduce you to Josefa Torres, better known as Pepi. She has been spent more than 29 years at RIU as a chambermaid in various hotels. Josefa describes RIU as a school which she started working in from a young age and today she applies all her knowledge to her work in the Riu Palace Palmeras hotel.

Josefa Torres started out as a chambermaid Josefa Torres has been working for more than 29 years at RIU

Josefa emphasizes that what she most likes about RIU is “ making guests feel at home” and for her “the most important thing is to deal with guests with a smile and with courtesy” and in this way she “feels satisfied that they are enjoying their holiday and lots of them want to come back”. For Pepi, they are “like family” to her.

She is someone who, with her smile and her daily passion for her work, provides that extra something for RIU. We hope she continues to share her cheerfulness and strong work ethic with all of us for many more years.

Lucía Murillo’s story

Another fantastic example of a RIU chain employee is Lucía Murillo who has worked with us for over 25 years. She started out in the kitchen, as an assistant and finally as a bar and restaurant waitress. She has also worked in six of the chain’s hotels, a sure sign that she understands our philosophy to perfection.

Lucía currently works in the Riu San Francisco hotel and continues to apply the philosophy of service that she has learnt over the years. As she herself states, “the guests are the most important thing for me” and she applies this every day in her work.

Lucía Murillo has been working for more than 25 years at the RIU chain

She fondly recalls working with Doña Pilar, the mother of RIU’s current CEOs, and how one day, while preparing the opening of the Riu Caballero hotel, she gently scolded her and told her to come down from where she was watching planes go past, something which was completely new for this recent arrival from Cordoba. This is the same hotel in which she met a handsome waiter who is now her husband and who retired last year.

All our employees have a name and a story to share with us. For each one of them, every guest is special and for the chain they all form part of the family. We are proud of their daily work and how they apply the chain’s ethos. They make sure that your holidays are a truly special event. Let’s raise a toast to each and every one of the members of the RIU team.


  • Ana araya

    I stayed at the Riu Palace in Guanacaste, Costa Rica. Since we arrived, the young woman who did our check in, her name is Natalia. She was warm and smiley. Also our room maid (room 4187) she is the best. She arranged a honeymoon decoration for us, and she was concern of every detail. I loved the hotel and the wonderful employees. I can’t wait to come back.

    • Riu Hotels

      Hi Ana!

      Many thanks for your nice words and for your kind remarks about our fantastic staff. It will be a pleasure to have you here!

      Kind regards
      RIU Hotels & Resorts

  • Buminda hiron wijerathne

    All RIU hotels are the best (former guest satisfaction surveir Riu hotel srilanka)

  • Dara Annette Bremner

    Hi Rui
    Rui palace in Aruba stands out a mile
    It is the hotel that makes you smile .
    It’s the staff that makes your holiday special.
    Nothing is too much trouble
    The waiters such as Carlos and Henry are always so happy
    And bend over backwards for you
    And yes am a gold member off Rui now
    But I have always been treated like a princess in Rui palace
    Aruba .
    Give this hotel ⭐️⭐️⭐️⭐️⭐️
    8 visits too this palace off Aruba
    Thankyou Henry and Carlos your simply the best , Rui in
    Srki Lanka I will be trying in March 2021

  • Jack Milam

    We have visited Mexico 10 times over last 4 years . Once we stayed at riu palace Mexico. We will stay no where else. Last 5 stays have been there. Love the staff have become good friends with several of them . Great faculties. Love this place .waiting for them to reopen to return.

    • Riu Hotels

      Hi Jack!

      Thank you very much for writing these beautiful words about the hotels and their workers. We are very happy to read these comments!

      We hope to see you very soon enjoying your vacation at RIU!

  • Peterwilliams

    We have stayed in many riu the best hotels staff are wonderful in every one you are treated like royalty nomatter which one you go to

  • Frank Baker

    My girlfriend and I will be enjoying a week at the beautiful RIU Baja in just under a month. This will be my 10th stay at a RIU property. I’ve stayed at the Cancun, Guanacaste, Santa Fe, Palace in Cabo, and the Baja. Your people make all the difference. From check in to departure, the RIU staff have always made my stays so enjoyable. They have gone above and beyond every time. As a 20+ year veteran of the hospitality industry, I continue to be impressed with the cleanliness and attention to detail. You have a lifelong guest in me.

    • Riu Hotels

      Hi Frank!

      Many thanks for your wonderfull remarks about the hotel and the staff! We hope to see you very soon.

      Kind regards,
      RIU Hotels & Resorts

  • Dara Annette bremner

    Hi Rui .
    Am a gold card Rui member
    I been too Rui palace Aruba 10 times
    And treated like royality they can’t do enough
    For me .
    Yes it’s paradise island .
    It’s the staff that make Rui palace so amazing
    I been too other Rui hotels in other countries ,
    Sadly they can’t beat Aruba
    So a big thankyou too Aruba Rui palace
    Can’t wait too try the new Rui in Dubai

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