Our purpose regarding data protection and information society services is to protect and preserve the privacy of your personal data pursuant to the General Data Protection Regulation GDPR 2016/679, in the countries where Riu Hotels is present and provides its services with the guidelines and internal policies.
The following conditions are applicable for RIU Hotels & Resorts services, including those offered on this website and on all of RIU Hotels’ sites and mobile applications, as well as for those services offered at our hotels. In order to exercise your rights in the case of hotels managed indirectly, you must contact them directly; however, if you do not receive an appropriate response we will provide our help to resolve any differences of opinion, as long as those hotels have a working relationship with RIU Hotels & Resorts.
RIU Hotels & Resorts, as a brand which includes different companies, has centralised the management of the various aspects related to privacy and the protection of personal data with a single entity responsible for data control. The company in charge of data control is:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca – SPAIN
Privacy and Security Department
If after reading these conditions you have any doubts regarding them or the privacy of your personal data, please send an email to privacy@riu.com or a letter to the address above.
The purpose of the privacy@riu.com e-mail address is to address privacy and data protection matters. Please refrain from sending emails regarding business matters, reservations or human resources. This policy may be updated according to regulatory and legislative modifications in the various countries in which we provide our services, as well as with a view to improving our
PERSONAL DATA PROTECTION
In accordance with the provisions of the laws in the countries in which we operate, we would like to inform users of this website, as well as any people who have provided personal information to any company associated with the RIU Hotels & Resorts brand, or to other services which we offer directly or indirectly, that this personal data is processed for the purposes of providing the services you have selected. Under no circumstances will your data be passed on to other companies for any other purpose without you being duly informed.
A-Processing and purpose of the personal data.
The purpose of the collection and processing of the personal data supplied by users via this website, at our hotels, or through our central services or indirectly associated third parties in order to fulfill our obligations, is available, in updated written form, in our internal information security policy.
B.- Data collected
In most cases, this will correspond to identification details: first name, last name, address, telephone number, email address, data for processing payments or other specific information depending on the processing and purpose.
C.- Security measures
RIU Hotels & Resorts is pleased to inform its customers that it has adopted the required technical and organisational measures set forth in the regulatory framework which guarantee the security of personal data and prevent its unauthorised modification, loss, processing or access, taking into account the condition of the technology, nature of the data stored and the risks to which they are exposed. All of this is in accordance with the minimum provisions set forth in the various legislations of the countries in which RIU Hotels & Resorts has a presence.
D.- Consent of the user for the processing and transfer of personal data
By providing their details to RIU Hotels & Resorts or to any company associated to RIU Hotels & Resorts, the users indicate their explicit acceptance of these policies, conditions and regulations of use, granting unequivocal consent for the processing of their personal data according to the purposes set forth herein. They also accept that their data may be transferred to relevant entities for fulfilment of the obligations pursuant to the service requested, exclusively for the reserved purposes, and guaranteeing they will not under any other circumstances be transferred to third parties for any other purpose, without the additional consent of the owner. By legal obligation and to ensure collaboration with the Authorities, the data may be provided to public bodies which require it. In these cases, it is specified that the minimum information required will be provided for the corresponding legal compliance, protecting the rest of the data with the utmost rigour.
When you use our online booking process in riu.com details of any hotel that you seek to reserve and your email address may be collected as you fill in the reservation process. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). In the event that we contact you to offer you our assistance to complete your reservation process, you may exercise your rights to revocation of consent.
E.- Exceptions to the authorisation for data processing
To meet our obligations to you, as well as those legally provided for, it is not required to have your express consent in the transfer of data, however this website offers you information on all aspects which may affect you, and your ability to exercise your rights.
F.- Rights of access, correction, opposition, erasure and withdrawal of the consent granted for data use
The owner may exercise their rights to access, correction, erasure and opposition, as well as withdraw their registration for the services of RIU Hotels & Resorts and the establishments it manages directly. In addition, users may, at any time, withdraw the consent they have granted for the processing of their data, without the right to apply retroactive withdrawal.
Rights may be exercised by standard post:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca – SPAIN
Privacy and Security Deptartment
Or by email to the address privacy@riu.com
G.- Relating to employment and specific to CVs.
By completing an employment request, sending or submitting a CV to any company related to RIU Hotels & Resorts, the candidate does so to the companies of the RIU Hotels & Resorts group in the country in question, as well as to the head office of RIU Hotels & Resorts, through the company RIU Hotels & Resorts for the purposes of candidate assessment. RIU Hotels & Resorts complies with the applicable legal regulations on data protection and puts in place security measures and procedures for this purpose, taking into account the condition of the technology. This is in accordance with the provisions of the laws of the various countries. According to the provisions, candidates are informed that the personal data provided, including CV information, will be included in a file registered with the Spanish Agency for Data Protection, the owner of which is RIU Hotels & Resorts. Any data provided or submitted is collected by RIU Hotels & Resorts for the purposes of managing its selection database. Each owner gives their acceptance and authorisation for the processing of the personal data provided to our HR selection database, as well as the unequivocal processing or transfer of information for the purposes explicitly stated to all companies of the RIU Hotels & Resorts group. The owner of the same may withdraw the consent granted at any time, without the right to apply retroactive withdrawal. RIU Hotels & Resorts informs owners that they may exercise their rights to access, correction, erasure and opposition, by notification in writing to the RIU Hotels & Resorts personal data controller.
H.- Relating to bookings or subscriptions made on the website
In bookings for services made on this website, any personal data provided will become part of RIU Hotels & Resorts and of the marketing company for the hotel, details of which will appear on the voucher, proforma invoice or bill attached (if the booking is not made or confirmed, data will not be retained except that required for strict security purposes, to ensure successful operation of the electronic business).
I.- Subscription to newsletters, news bulletins or similar on our website
The processing of personal data, as well as the sending of commercial notifications carried out via electronic means, is done in compliance with those Laws related to e-commerce and the Internet, and follows international standards and good practice, based on the general regulations of European privacy directives. Our notifications to promote and advertise our hotels and services must always provide an address by which it is possible to unsubscribe from the service that has provided the information, via a link to a website or the email address that sent the notification, and the user’s email address will be unsubscribed; if any problem arises, we would be grateful if you could contact us at privacy@riu.com . In the case of subscription to newsletters, news bulletins or similar on our website, your data will become part of RIU Hotels & Resorts In accordance with the regulations in place, the information may be transferred to national or international third party companies directly related to the provision of the service for which we have been hired, as well as to local or international data controllers which comply with European Union directives.
J.- Information on minors
RIU Hotels & Resorts will not try to obtain information directly from minors, although we are not always able to determine the age of those who access our website. In any case, when this is detected on both the website and in our establishments, authorisation from the parents or legal guardians of the same will be required.
COOKIES
A.-Cookies and Identification of communications devices
RIU Hotels & Resorts websites use cookies. These are small, encrypted text files that are stored on the computer or other device (smartphone, tablet, smartTV, etc.) used to access the site. Cookies remain on your hard disk or storage system and can be used by your browser at any time. You can configure your browser to accept or refuse cookies.
Accessing or using the website implies that you accept the cookies sent by Riu Hotels & Resorts and third party advertisers. You will find here the tools needed to configure your browser.
A.1 Types of cookies used by Riu Hotels & Resorts.
We use different types of cookies on our website. Some are strictly necessary because they enable us to provide some of our web services and guarantee security (for example, this technology allows you to make a booking on our site). We also use functionality and performance cookies. These allow us to tailor our site to your needs and to improve our performance to maximise your experience of the site.
We use cookies for the following:
- Online booking.
- Site usability and functionality (to remember your preferences and the pages you have browsed)
- To gather statistics using anonymous information.
- To improve our performance (by identifying how long it takes for the information to reach you, etc.
- To identify individual users that have signed up for a campaign in order give them the services included in the offer.
- To save the browsing habits of regular site users in order to facilitate browsing and other aspects of our services.
- Our cookies never contain personal information.
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A.2 Manage your cookies.
You can view, remove or manage cookies stored on your computer or communication device and also block cookies sent by Riu or its partners, or by any other website. You can configure your browser to only accept cookies from the site you are visiting, or to block cookies from third party advertisers.
These links will explain how to configure your browser:
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Please bear in mind that blocking certain cookies could affect the quality of your experience on our site.
You can also visit www.allaboutcookies.org or www.aboutcookies.org. These sites clearly explain how cookies work and how you can manage them on your particular communication device and browser.
You can manage advertising cookies on websites such as www.youronlinechoices.com, which enables you to set your general preferences regarding cookies from leading Internet advertisers.
A.3. Third parties embedded content on our pages .
Riu uses content such as photos and videos from websites such as YouTube and Flickr, and these sites may require cookies. In these cases, we cannot control how these are sent. Please go to the privacy and cookies policies of these third party websites to read more about their cookies and how to manage them.
B.- Web Beacons & Pixel Tags
We and our data processors may use Web Beacons and Pixel Tags in emails and HTML pages. These systems do not gather personal information other than that provided by you when you make a booking on the RIU Hotels & Resorts site.
These mechanisms show us whether you have read a particular email or webpage, and allow us to track and gather statistics on the information accessed. Web Beacons and Pixel Tags will not work if you set your browser or email application to block cookies.
C.- Other information gathered.
In order to make our emails to you more pleasant to read and more secure, we gather certain information, such as:
Information about your IP address, language preferences, browser and other data related to your Internet connection or connection method/application, whether you can receive information in HTML format, and any other non-personal information supplied by the application you use to connect to the Internet.
Please note that we will register information concerning Internet or email connections in order to troubleshoot any problems that may arise, improve our performance and services, and manage security issues.
May 2018
56 Comments
RIU Palace Tropical Bay Jamaica. There is a lot of negativity on a Facebook group for this hotel stating that he renovations will not be complete by the middle of October 2018. Can you please advise if the planned works will be completed on time. I find it odd that people reporting in the FB group appear to know more than RIU are prepared to share with their future guests who have booked this hotel October onwards. Would you kindly advise.
Hi Teresa!
The end of the renovation is planned for the last weeks of October. You can check availability on our website 🙂
Kind Regards
RIU Hotels & Resorts
I am booked to stay nov.1-7. If the renovations are not completed, what will happen when we arrive?
Hi Valerie!
The hotel will offer all its services when the works finish 🙂
Kind Regards
RIU Hotels & Resorts
I’m asking if its going to be completed. Are you on schedule for completion or should I book another hotel for the first week in November
Hi Valerie!
Yes, we are on schedule for completion.
Kind Regards
RIU Hotels & Resorts
Hi we have been to the Riu palace three times and loved it. And we can’t wait to come back and see the brand new look hope it’s as good as the one’s we’ve been to .
Hi Judith!
Many thanks for your wonderful remarks 😀 We hope to see you very soon in RIU 🙂
Kind Regards
RIU Hotels & Resorts
We have enjoyed this property for the last 10 winters. Looking forward to experiencing the changes in January 🙂
Hi Marcel!
Thanks for your comment 🙂
Have a wonderful time in Jamaica! We are looking forward to welcoming you to our hotel in January.
Kind Regards
RIU Hotels & Resorts
You just destroyed one of the most beautiful buildings with unique atmosphere! We stayed at Tropical Bay two winters in a row due to it’s charming mix of colonial history and caribbean soul. Now you transferred it to look like an anonymous airport – impossible to even say what country you’re in. Awful to see!! We will never come back to Riu and certainly not in Bloody Bay.
Hi Jeannete!
We are sorry to read that our redesigned, renovated and modernized hotel did not fulfill your expectations. We designed every area and every service of our hotel with the aim to provide a quality holiday experience.
Kind Regards
RIU Hotels & Resorts
I have a reservation for October 23/18 at the Riu Palace, Negril . I now have concerns whether the hotel will be ready by then. If not, how and when are clients notified of the delay?
Hi Jen!
The end of the works is scheduled on october so it will offer all its services 🙂
Kind Regards
RIU Hotels & Resorts
We have booked here from 15 January 2019 as it’s where we got married 10 years ago and are coming back for our 10th anniversary. We are really looking forward to seeing the new look Palace which is a very special place for us! Hope it’s all complete by then though
Hi Barbara!
At RIU, we seek to provide our guests with personalised service on such important dates. We recommend you to let our staff know and, if the situation allows it, they’ll be delighted to prepare everything to make sure everyone enjoys a very special momento 😀
Kind Regards
RIU Hotels & Resorts
We booked for Oct.20 and i have bad feeling .What you will do if resort will not be open.
Hi Vladimir!
The works are scheduled to finish a few days before.
Kind Regards
RIU Hotels & Resorts
Are the renovation works currently on schedule, my wife and I and arriving on the 1st November 2018 and are concerned the work will not be ready. We visited one of your hotels in Cape Verde in May and they were undergoing a pool refurbishment which disrupted our holiday and we do not want another repeat.
Please can you let me know the current status of the refurbishment schedule.
Hi Colin!
The end of the works is scheduled on october so the hotel will offer all its services 🙂
Kind Regards
RIU Hotels & Resorts
Very excited to return for the 3rd year in a row and see the updates this December.
I’m wondering what changes are being done in the Suites, still a huge soaking tub in the room, open or closed bathroom area?
Hi Carrie!
We will share with you more photos in a few weeks 🙂
Kind Regards
RIU Hotels & Resorts
Hi,
Is there going to be a Pacha Night Club in the Renovated resort, like in many Riu resorts all around the world?
See you this November
Hi Michal!
No, but you can enjoy the best RIU entertainment 🙂
Kind Regards
RIU Hotels & Resorts
Hi, I originally emailed RIU about on 25th August, I have read all of the subsequent questions asked by guests and RIU’s responses. I note the RIU appear to be somewhat ambiguous with their responses. Would you possibly check that renovations are on track with the said time frame rather than “works are scheduled on October”. There is a distinct difference between a schedule and real time. Also rather than respond with such a “scheduled” response could you please at least advise us in the eventuality that renovations do run over time when would RIU advise customers/agents of this I.e. Would it be 1,2,3,4 weeks before travelling. Please have some respect for your guests. Would you be kind enough to respond.
Hi Teresa!
We can ensure that the works are meeting deadlines. If there was a delay in opening, we would inform all our guests.
Kind Regards
RIU Hotels & Resorts
I know you would inform your guests but what will happen if we have already reserved and there’s a delay in opening and we cannot change for another weeks?
Hi Nicole!
Don’t worry. At the moment, we are on schedule for completion.
Kind Regards
RIU Hotels & Resorts
I would like to know if bathroom where install by the beach/pool area?
When we were there that was our biggest issue,having to walk all the way to the main building for restrooms.
Hi Gayle!
For this kind of questions, we recommend you to contact directly with the hotel.
Kind Regards
RIU Hotels & Resorts
Is there an email address I can use to contact the resort in regards to reserving certain rooms?
Thank you
Hi Sue!
You can contact directly with the hotel via palace.tropicalbay@riu.com 🙂
Kind Regards
RIU Hotels & Resorts
My wife and i are due to stay in March 2019, to celebrate 36 years married, we stayed there a couple of years ago, and can’t wait to see the upgrades being made, if its anything like the RIU Palace Peninsula Mexico modern style it will look great
Hi Alan!
Many thanks for your comment.
It will be a pleasure to receive you again in Jamaica 😀
Kind Regards
RIU Hotels & Resorts
I am sad to see all the changes. I loved the old Caribbean charm of the dark wood and the intimate setting of the resort. While it needed some TLC, it should have kept the original charm that let you know you were in Jamaica.. While this will not deter me from returning, As a 5 time visitor, we will return because of the beautiful beach and fantastic staff. I hope RIU is taking care of them financially while the resort is closed. It would be a shame if you lost the people that make the resort.
Hi Allison!
We are sorry to learn that you didn’t agree with the hotel after the renovation, but we can assure you that you will enjoy your stay with us like in other visits.
Kind Regards
RIU Hotels & Resorts
Very excited to see the new look! Our family of 7 are returning January 5th. Last year was our first visit to Jamaica….Trying to plan this years trip EVERYONE wanted to return! see you soon!!!
¡Many thanks for your comment Debby! 😀
We are so glad to read that you enjoyed your stay with us in Jamaica. See you on January 😀
Kind Regards
RIU Hotels & Resorts
Will you be offering any Adult Only areas with the redesign such as a pool area or VIP section, like the RIU Palace Peninsula?
Hi Katie!
No, the Riu Palace Tropical Bay will not offer these áreas.
Kind Regards
RIU Hotels & Resorts
Will the steak house be open in Nov? Are all the pools open?
Hi Lisa!
After its reopening, the hotel will offer all its services.
Kind Regards
RIU Hotels & Resorts
It is no way resort will be open on Oct.20 2018 we are schedule to be on Oct. 20 and Riu do not have plan please answer what you will do .
Hi Vladimir!
Everything is going as planned to open in October
Kind Regards
RIU Hotels & Resorts
Greetings, when will you have an impression of what the new pools will look like? And how do you expect people to book here if you’re not providing a fuller view of what it will look like?
Hi Peter!
We will share with you more photos in a few days 🙂
Kind Regards
RIU Hotels & Resorts
Concerned about our stay we are returning RIU guests. We are staying towards the end of Novemeber. 2018. The room we booked was the regular room for 2 reasons which was the king bed and bathtub as well as shower from what i read it looks like there is no bathtub now just a large shower. When we booked we could have upgraded the room for $10/night to junior suite. which has both shower and tub. after we booked the price suddenly jumped if we wanted to upgrade to junior suite checked 3 times in a row and each day it went up more and more. The airline (sunwing) says it’s Riu that is increasing the price on the upgraded room. funny thing is i could go 2-3 days after do a fresh booking like i was doing a whole new vacation and the upgraded room was only $10/night. I don’t believe Sunwing is being truthful with me but either way thinks its bad business that once you book a vacation they Sunwing or RIU jacks the upgraded room price up.All we wanted was a room mainly with a tub and shower in it.
Hi Glen!
We are sorry Reading this comment, so we kindly encourage you to contact your travel agency for a proper follow up.
Kind Regards
RIU Hotels & Resorts
I know you said the renovations would be complete by the end of Oct. Does that mean ALL amenities will be open? I don’t want to get there and find out the pool is closed or only 1 restaurant is open. Continuing to work on rooms is acceptable but not the amenities. Will ALL the amenities be open?
Thanks!
Hi Mary!
Everything is going as planned to open in October and it will offer all its services.
Kind Regards
RIU Hotels & Resorts
we have booked this hotel for arrival of 21st Nov
staying for two weeks
will everything be up and running and will you still be opening 20th/21st as intended
Thaks
Hi Karl!
The hotel has opened in October and it offers all its services.
Kind Regards
RIU Hotels & Resorts
Hello,
I would like to know if all the rooms on the site have been renovated … If not, can our travel agent request a renovated room
Hi Caroline!
Yes, all the rooms have been renovated 🙂
Kind Regards
RIU Hotels & Resorts
When you say they have all been renovated…….Do the jr suite king rooms actually have king beds now or will they still be 2 beds pushed together?
Hi Paige,
We offer to our guests these two options!
Kind Regards
RIU Hotels & Resorts