This is what the Riu Palace Tropical Bay will be like following its amazing refurbishment!

date_range 24 August, 2018 label , question_answer 56 Comments

Two of our hotels in Jamaica are located at Negril, on the beach of Bloody Bay: the Riu Negril and the Riu Palace Tropical Bay. The first was totally refurbished in 2015 and now, in October, we will finish off the complete renovation of the Riu Palace Tropical Bay. A redesigned pool area, new bedrooms and a major facelift for the existing ones, the incorporation of RiuLand… would you like to know more?

After the refurbishment, the Riu Palace Tropical Bay will have 452 new style bedrooms, fresher and more modern, lending sophistication to the furnishings and decor at the same time as transmitting peace and tranquillity thanks to the pale tones set against turquoise blue details. All of the bathtubs have also been replaced with giant walk-in showers for greater guest comfort.

The main building will reveal major transformations to both its interior design and its culinary offering. A radical change has been carried out in the lobby, where dark colours and classic decor has given way to pastel shades and more natural light, thanks to huge picture windows.

The main restaurant follows a similar style which, along with all the other dining facilities, has been renovated and redesigned. All of them are to be found in the main building, where the hotel will incorporate “Capuchino”, the new café and ice-cream parlour in the area where the other bars were already located, which will also reflect a new style. A perfect example is Lounge 24, which will continue offering drinks and snacks all day long but with a new design based on simpler lines.

Another new feature of the Riu Palace Tropical Bay is the introduction of RiuLand, a kiddies club in the children’s area so that youngsters can enjoy holidays in Negril to the full. Here they have their own exclusive swimming pool, bigger than the previous children’s pool, and a playground full of fun activities.

The opportunity to take advantage of all these new benefits is barely two months away. We invite you to visit our website and book straight away to let yourself to be carried away by the charismatic Jamaican vibe at the totally renovated Riu Palace Tropical Bay.


  • Teresa Webster

    RIU Palace Tropical Bay Jamaica. There is a lot of negativity on a Facebook group for this hotel stating that he renovations will not be complete by the middle of October 2018. Can you please advise if the planned works will be completed on time. I find it odd that people reporting in the FB group appear to know more than RIU are prepared to share with their future guests who have booked this hotel October onwards. Would you kindly advise.

  • Mrs Judith Simms

    Hi we have been to the Riu palace three times and loved it. And we can’t wait to come back and see the brand new look hope it’s as good as the one’s we’ve been to .

    • Riu Hotels

      Hi Judith!

      Many thanks for your wonderful remarks 😀 We hope to see you very soon in RIU 🙂

      Kind Regards
      RIU Hotels & Resorts

  • Marcel Falardeau

    We have enjoyed this property for the last 10 winters. Looking forward to experiencing the changes in January 🙂

    • Riu Hotels

      Hi Marcel!

      Thanks for your comment 🙂

      Have a wonderful time in Jamaica! We are looking forward to welcoming you to our hotel in January.

      Kind Regards
      RIU Hotels & Resorts

  • Jeannette

    You just destroyed one of the most beautiful buildings with unique atmosphere! We stayed at Tropical Bay two winters in a row due to it’s charming mix of colonial history and caribbean soul. Now you transferred it to look like an anonymous airport – impossible to even say what country you’re in. Awful to see!! We will never come back to Riu and certainly not in Bloody Bay.

    • Riu Hotels

      Hi Jeannete!

      We are sorry to read that our redesigned, renovated and modernized hotel did not fulfill your expectations. We designed every area and every service of our hotel with the aim to provide a quality holiday experience.

      Kind Regards
      RIU Hotels & Resorts

  • Jen

    I have a reservation for October 23/18 at the Riu Palace, Negril . I now have concerns whether the hotel will be ready by then. If not, how and when are clients notified of the delay?

  • Barbara Cole

    We have booked here from 15 January 2019 as it’s where we got married 10 years ago and are coming back for our 10th anniversary. We are really looking forward to seeing the new look Palace which is a very special place for us! Hope it’s all complete by then though

    • Riu Hotels

      Hi Barbara!

      At RIU, we seek to provide our guests with personalised service on such important dates. We recommend you to let our staff know and, if the situation allows it, they’ll be delighted to prepare everything to make sure everyone enjoys a very special momento 😀

      Kind Regards
      RIU Hotels & Resorts

  • Colin Kent

    Are the renovation works currently on schedule, my wife and I and arriving on the 1st November 2018 and are concerned the work will not be ready. We visited one of your hotels in Cape Verde in May and they were undergoing a pool refurbishment which disrupted our holiday and we do not want another repeat.

    Please can you let me know the current status of the refurbishment schedule.

    • Riu Hotels

      Hi Colin!

      The end of the works is scheduled on october so the hotel will offer all its services 🙂

      Kind Regards
      RIU Hotels & Resorts

  • Carrie

    Very excited to return for the 3rd year in a row and see the updates this December.
    I’m wondering what changes are being done in the Suites, still a huge soaking tub in the room, open or closed bathroom area?

  • Michal Jelen

    Is there going to be a Pacha Night Club in the Renovated resort, like in many Riu resorts all around the world?

    See you this November

  • Teresa Webster

    Hi, I originally emailed RIU about on 25th August, I have read all of the subsequent questions asked by guests and RIU’s responses. I note the RIU appear to be somewhat ambiguous with their responses. Would you possibly check that renovations are on track with the said time frame rather than “works are scheduled on October”. There is a distinct difference between a schedule and real time. Also rather than respond with such a “scheduled” response could you please at least advise us in the eventuality that renovations do run over time when would RIU advise customers/agents of this I.e. Would it be 1,2,3,4 weeks before travelling. Please have some respect for your guests. Would you be kind enough to respond.

    • Riu Hotels

      Hi Teresa!

      We can ensure that the works are meeting deadlines. If there was a delay in opening, we would inform all our guests.

      Kind Regards
      RIU Hotels & Resorts

      • Nicole Larue

        I know you would inform your guests but what will happen if we have already reserved and there’s a delay in opening and we cannot change for another weeks?

  • Gayle Fallowfield

    I would like to know if bathroom where install by the beach/pool area?
    When we were there that was our biggest issue,having to walk all the way to the main building for restrooms.

  • Sue L

    Is there an email address I can use to contact the resort in regards to reserving certain rooms?
    Thank you

  • Alan Appleby

    My wife and i are due to stay in March 2019, to celebrate 36 years married, we stayed there a couple of years ago, and can’t wait to see the upgrades being made, if its anything like the RIU Palace Peninsula Mexico modern style it will look great

    • Riu Hotels

      Hi Alan!

      Many thanks for your comment.

      It will be a pleasure to receive you again in Jamaica 😀

      Kind Regards
      RIU Hotels & Resorts

  • Allison

    I am sad to see all the changes. I loved the old Caribbean charm of the dark wood and the intimate setting of the resort. While it needed some TLC, it should have kept the original charm that let you know you were in Jamaica.. While this will not deter me from returning, As a 5 time visitor, we will return because of the beautiful beach and fantastic staff. I hope RIU is taking care of them financially while the resort is closed. It would be a shame if you lost the people that make the resort.

    • Riu Hotels

      Hi Allison!

      We are sorry to learn that you didn’t agree with the hotel after the renovation, but we can assure you that you will enjoy your stay with us like in other visits.

      Kind Regards
      RIU Hotels & Resorts

  • Debbie Joyce

    Very excited to see the new look! Our family of 7 are returning January 5th. Last year was our first visit to Jamaica….Trying to plan this years trip EVERYONE wanted to return! see you soon!!!

    • Riu Hotels

      ¡Many thanks for your comment Debby! 😀

      We are so glad to read that you enjoyed your stay with us in Jamaica. See you on January 😀

      Kind Regards
      RIU Hotels & Resorts

  • Katie

    Will you be offering any Adult Only areas with the redesign such as a pool area or VIP section, like the RIU Palace Peninsula?

  • Lisa Schroeder

    Will the steak house be open in Nov? Are all the pools open?

  • vladimir

    It is no way resort will be open on Oct.20 2018 we are schedule to be on Oct. 20 and Riu do not have plan please answer what you will do .

  • Peter Ballsac

    Greetings, when will you have an impression of what the new pools will look like? And how do you expect people to book here if you’re not providing a fuller view of what it will look like?

  • Glen Sudsbury

    Concerned about our stay we are returning RIU guests. We are staying towards the end of Novemeber. 2018. The room we booked was the regular room for 2 reasons which was the king bed and bathtub as well as shower from what i read it looks like there is no bathtub now just a large shower. When we booked we could have upgraded the room for $10/night to junior suite. which has both shower and tub. after we booked the price suddenly jumped if we wanted to upgrade to junior suite checked 3 times in a row and each day it went up more and more. The airline (sunwing) says it’s Riu that is increasing the price on the upgraded room. funny thing is i could go 2-3 days after do a fresh booking like i was doing a whole new vacation and the upgraded room was only $10/night. I don’t believe Sunwing is being truthful with me but either way thinks its bad business that once you book a vacation they Sunwing or RIU jacks the upgraded room price up.All we wanted was a room mainly with a tub and shower in it.

    • Riu Hotels

      Hi Glen!

      We are sorry Reading this comment, so we kindly encourage you to contact your travel agency for a proper follow up.

      Kind Regards
      RIU Hotels & Resorts

  • Mary

    I know you said the renovations would be complete by the end of Oct. Does that mean ALL amenities will be open? I don’t want to get there and find out the pool is closed or only 1 restaurant is open. Continuing to work on rooms is acceptable but not the amenities. Will ALL the amenities be open?

    • Riu Hotels

      Hi Mary!

      Everything is going as planned to open in October and it will offer all its services.

      Kind Regards
      RIU Hotels & Resorts

  • Karl

    we have booked this hotel for arrival of 21st Nov
    staying for two weeks
    will everything be up and running and will you still be opening 20th/21st as intended


  • Caroline Fabi


    I would like to know if all the rooms on the site have been renovated … If not, can our travel agent request a renovated room

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