Well done Frank! The manager of the Riu Palace Jamaica and the Riu Reggae receives the Spirit of Independence Award

date_range 14 August, 2018 label , , question_answer 8 Comments

Congratulations are in order! The manager of the Riu Palace Jamaica and the Riu Reggae, Frank Sondern, won one of the Spirit of Independence Awards in Jamaica. He becomes the first non-Jamaican ever to receive it, something that makes us immensely proud!

The awards were presented by the mayor of Montego Bay, Homer Davis. In the case of Frank Sondern, it was a recognition of his career as a senior manager with RIU Hotels, with a track record marked by his heavy involvement in local social issues.

He has been totally committed to charitable causes ever since he arrived in Jamaica, putting his heart and soul into each and every initiative. His collaboration with the Paediatric Orthopaedic Service at Negril, the clinic sponsored by RIU Hotels, has meant that in the nine years since it opened, 260 Jamaican children with mobility problems have received treatment and follow-up care.

For the last five years he has also been an enthusiastic collaborator in the MoBay City Run charity race, ensuring that RIU is the company that fields most participants. This year he managed to get 700 of our employees to get involved in the 5 km and 10 km races.

Hundreds of local residents turned out for the event festooned in the colours of the Jamaican flag and ready to have a great time on such a special day. The general public, political authorities and some of the country’s leading journalists, such as Janet Silvera, witnessed how Frank Sondern and the other prizewinners posed proudly with their awards, in the full knowledge of the effort it had taken to achieve them.

Accompanying Frank on this emotion-packed day were members of his team including Courtney Johnson, head of security at the Riu Reggae and the Riu Palace Jamaica, and Lisa Shippey-Campbell, Purchasing Controller at the Riu Reggae. Both demonstrated their support for their colleague and boss in Jamaica, a destination in which we hope to continue growing for many years to come, hand-in-hand with the Jamaican people.


  • Kathleen Larkin

    Jan 22nd – Jan 29th Riu Negril. Room about 1/2 mile from everything. Phone doesn’t work so we have to walk to front desk with problems. Key doesn’t work, had to have battery changed. After two trips to front desk maintenance finally came. Door to bathroom, not working on rollers. Staff very nice. We are 80 years old and should have been closer to things. Other than that it was a nice resort. We had 3 rooms, took our 5 grandchildren on vacation for our 60th anniversary.

    • Riu Hotels

      Hi Kathleen!

      Many thanks for sharing your opinion with us! Of course, we will share your experience with the
      corresponding department. We hope to see you soon in our hotels!

      Kind Regards
      RIU Hotels & Resorts

  • Janie Davis

    Hi We are leaving for RIU Palace Jamaica in a week, a surprise I received last night. I am not 100% sure of my husbands choice yet and we do have insurance. I would like to know if you offer any yoga, paddle boarding, outside exercise classes or activities along these lines ?? I have read all your fantastic reviews but have not read anything along these lines.
    Thank You for any feedback on this,
    Janie & Robert

    • Riu Hotels

      Dear Janie,

      Many thanks for your interest! At the hotel Riu Palace Jamaica you find the following activities: RiuFit programme, windsurf, gym, tennis and kayak. Enjoy your stay to the fullest!

      Kind Regards
      RIU Hotels & Resorts

  • Sharon

    We just got back from RIU Palace, spent 6 days with two other couples. Had a fabulous time. We’ve all been to many all inclusive resorts but the staff and service Here are the best. Friendly, Bar tenders top notch, servers very polite and attentive, mini bar nicely stocked, our room always cleaned twice daily. Food was very good, beach nice for Montego as they are man made,. They kept the beaches nicely groomed. Beach chairs always available, servers on the beach always on top of it. They had “coconut guys” come around and climb trees to get us coconuts, hacked off the top for us to drink. Plenty of water sports, nightly entertainment. Loved how you can use any resort if you stay at the palace. We used the gym and fitness center at Montego, our hotel had quiet privacy, fun activities at the Raggae. Only drawback…no outside hot tubs at these resorts..bed pretty hard. Otherwise, great resort!

  • Shannon

    Trying desperately to get a customer service agent to help me understand what is going on with my pending reservation for May. I cant get any one to answer the Riu Palace in Jamaica phone.

    • Riu Hotels

      Hi Shannon!

      All hotels of Riu are currently closed. For this reason you can contact with the Riu Palace Jamaica.

      Please, contact with our call center where they can help you.

      Kind regards,

      RIU Hotels & Resorts

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