Since the opening of Hotel Riu San Francisco in Majorca in 1953, RIU Hotels & Resorts has built its customer service around three sources of information: satisfaction surveys, direct feedback to hotel staff, and observation of guest behavior. These three channels feed concrete decisions on rooms, restaurants, entertainment and technology across the chain. The origin of the Customer Satisfaction Index...
One year after the start of the COVID-19 pandemic, the 17 protocols, which RIU developed together with the consultancy firm Preverisk, continue to play an important role in the hotels. In this post, in which we interview Esteban Delgado, president and technical director of Preverisk, we take stock of the protocols, as well as their effectiveness and importance throughout this period. Don't miss it!
Mallorca is the ideal destination at any time of the year thanks to its mix of sea and mountains, offering a wide range of possibilities to satisfy the palates of everyone who visits. This is why our customers Ilona Romic and Ingrid Unlan come every year from Germany to enjoy the mild winter on the island. Don't miss their story!
For everyone in the RIU family, today is a very special day. It's been... 20 years since we opened our first hotel in Jamaica! Many of the people who wrote the early part of RIU's history in this wonderful country are still smiling their best smiles in our hotels today. And today, on this day of celebration, we would like to share their stories with you.
Valentine's Day is coming! Don't forget that this Sunday is Valentine's Day! If you still don't have a gift for this special day, don't worry because at RIU we have some great ideas to surprise your partner with a romantic gift. Take note!
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