A few weeks ago we announced the opening of RIU's new hotel in Cape Verde: Riu Palace Santa Maria. The decoration of this beautiful hotel reflects the influence of the destination in which it is located, and there is much to tell. That is why this post explores all the different areas. Will you join us?
The Riu Dubai hotel is launching a new service called "soft All Inclusive" to attract local clientele. This is an unprecedented product in the RIU chain with which the customer can enjoy the classic 24-hour All Inclusive service but without paying for any alcoholic beverages that they will not be drinking.
Since the opening of Hotel Riu San Francisco in Majorca in 1953, RIU Hotels & Resorts has built its customer service around three sources of information: satisfaction surveys, direct feedback to hotel staff, and observation of guest behavior. These three channels feed concrete decisions on rooms, restaurants, entertainment and technology across the chain. The origin of the Customer Satisfaction Index...
One year after the start of the COVID-19 pandemic, the 17 protocols, which RIU developed together with the consultancy firm Preverisk, continue to play an important role in the hotels. In this post, in which we interview Esteban Delgado, president and technical director of Preverisk, we take stock of the protocols, as well as their effectiveness and importance throughout this period. Don't miss it!
Mallorca is the ideal destination at any time of the year thanks to its mix of sea and mountains, offering a wide range of possibilities to satisfy the palates of everyone who visits. This is why our customers Ilona Romic and Ingrid Unlan come every year from Germany to enjoy the mild winter on the island. Don't miss their story!
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