Our purpose regarding data protection and information society services is to protect and preserve the privacy of your personal data pursuant to the General Data Protection Regulation GDPR 2016/679, in the countries where Riu Hotels is present and provides its services with the guidelines and internal policies.
The following conditions are applicable for RIU Hotels & Resorts services, including those offered on this website and on all of RIU Hotels’ sites and mobile applications, as well as for those services offered at our hotels. In order to exercise your rights in the case of hotels managed indirectly, you must contact them directly; however, if you do not receive an appropriate response we will provide our help to resolve any differences of opinion, as long as those hotels have a working relationship with RIU Hotels & Resorts.
RIU Hotels & Resorts, as a brand which includes different companies, has centralised the management of the various aspects related to privacy and the protection of personal data with a single entity responsible for data control. The company in charge of data control is:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca – SPAIN
Privacy and Security Department
If after reading these conditions you have any doubts regarding them or the privacy of your personal data, please send an email to privacy@riu.com or a letter to the address above.
The purpose of the privacy@riu.com e-mail address is to address privacy and data protection matters. Please refrain from sending emails regarding business matters, reservations or human resources. This policy may be updated according to regulatory and legislative modifications in the various countries in which we provide our services, as well as with a view to improving our
PERSONAL DATA PROTECTION
In accordance with the provisions of the laws in the countries in which we operate, we would like to inform users of this website, as well as any people who have provided personal information to any company associated with the RIU Hotels & Resorts brand, or to other services which we offer directly or indirectly, that this personal data is processed for the purposes of providing the services you have selected. Under no circumstances will your data be passed on to other companies for any other purpose without you being duly informed.
A-Processing and purpose of the personal data.
The purpose of the collection and processing of the personal data supplied by users via this website, at our hotels, or through our central services or indirectly associated third parties in order to fulfill our obligations, is available, in updated written form, in our internal information security policy.
B.- Data collected
In most cases, this will correspond to identification details: first name, last name, address, telephone number, email address, data for processing payments or other specific information depending on the processing and purpose.
C.- Security measures
RIU Hotels & Resorts is pleased to inform its customers that it has adopted the required technical and organisational measures set forth in the regulatory framework which guarantee the security of personal data and prevent its unauthorised modification, loss, processing or access, taking into account the condition of the technology, nature of the data stored and the risks to which they are exposed. All of this is in accordance with the minimum provisions set forth in the various legislations of the countries in which RIU Hotels & Resorts has a presence.
D.- Consent of the user for the processing and transfer of personal data
By providing their details to RIU Hotels & Resorts or to any company associated to RIU Hotels & Resorts, the users indicate their explicit acceptance of these policies, conditions and regulations of use, granting unequivocal consent for the processing of their personal data according to the purposes set forth herein. They also accept that their data may be transferred to relevant entities for fulfilment of the obligations pursuant to the service requested, exclusively for the reserved purposes, and guaranteeing they will not under any other circumstances be transferred to third parties for any other purpose, without the additional consent of the owner. By legal obligation and to ensure collaboration with the Authorities, the data may be provided to public bodies which require it. In these cases, it is specified that the minimum information required will be provided for the corresponding legal compliance, protecting the rest of the data with the utmost rigour.
When you use our online booking process in riu.com details of any hotel that you seek to reserve and your email address may be collected as you fill in the reservation process. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). In the event that we contact you to offer you our assistance to complete your reservation process, you may exercise your rights to revocation of consent.
E.- Exceptions to the authorisation for data processing
To meet our obligations to you, as well as those legally provided for, it is not required to have your express consent in the transfer of data, however this website offers you information on all aspects which may affect you, and your ability to exercise your rights.
F.- Rights of access, correction, opposition, erasure and withdrawal of the consent granted for data use
The owner may exercise their rights to access, correction, erasure and opposition, as well as withdraw their registration for the services of RIU Hotels & Resorts and the establishments it manages directly. In addition, users may, at any time, withdraw the consent they have granted for the processing of their data, without the right to apply retroactive withdrawal.
Rights may be exercised by standard post:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca – SPAIN
Privacy and Security Deptartment
Or by email to the address privacy@riu.com
G.- Relating to employment and specific to CVs.
By completing an employment request, sending or submitting a CV to any company related to RIU Hotels & Resorts, the candidate does so to the companies of the RIU Hotels & Resorts group in the country in question, as well as to the head office of RIU Hotels & Resorts, through the company RIU Hotels & Resorts for the purposes of candidate assessment. RIU Hotels & Resorts complies with the applicable legal regulations on data protection and puts in place security measures and procedures for this purpose, taking into account the condition of the technology. This is in accordance with the provisions of the laws of the various countries. According to the provisions, candidates are informed that the personal data provided, including CV information, will be included in a file registered with the Spanish Agency for Data Protection, the owner of which is RIU Hotels & Resorts. Any data provided or submitted is collected by RIU Hotels & Resorts for the purposes of managing its selection database. Each owner gives their acceptance and authorisation for the processing of the personal data provided to our HR selection database, as well as the unequivocal processing or transfer of information for the purposes explicitly stated to all companies of the RIU Hotels & Resorts group. The owner of the same may withdraw the consent granted at any time, without the right to apply retroactive withdrawal. RIU Hotels & Resorts informs owners that they may exercise their rights to access, correction, erasure and opposition, by notification in writing to the RIU Hotels & Resorts personal data controller.
H.- Relating to bookings or subscriptions made on the website
In bookings for services made on this website, any personal data provided will become part of RIU Hotels & Resorts and of the marketing company for the hotel, details of which will appear on the voucher, proforma invoice or bill attached (if the booking is not made or confirmed, data will not be retained except that required for strict security purposes, to ensure successful operation of the electronic business).
I.- Subscription to newsletters, news bulletins or similar on our website
The processing of personal data, as well as the sending of commercial notifications carried out via electronic means, is done in compliance with those Laws related to e-commerce and the Internet, and follows international standards and good practice, based on the general regulations of European privacy directives. Our notifications to promote and advertise our hotels and services must always provide an address by which it is possible to unsubscribe from the service that has provided the information, via a link to a website or the email address that sent the notification, and the user’s email address will be unsubscribed; if any problem arises, we would be grateful if you could contact us at privacy@riu.com . In the case of subscription to newsletters, news bulletins or similar on our website, your data will become part of RIU Hotels & Resorts In accordance with the regulations in place, the information may be transferred to national or international third party companies directly related to the provision of the service for which we have been hired, as well as to local or international data controllers which comply with European Union directives.
J.- Information on minors
RIU Hotels & Resorts will not try to obtain information directly from minors, although we are not always able to determine the age of those who access our website. In any case, when this is detected on both the website and in our establishments, authorisation from the parents or legal guardians of the same will be required.
COOKIES
A.-Cookies and Identification of communications devices
RIU Hotels & Resorts websites use cookies. These are small, encrypted text files that are stored on the computer or other device (smartphone, tablet, smartTV, etc.) used to access the site. Cookies remain on your hard disk or storage system and can be used by your browser at any time. You can configure your browser to accept or refuse cookies.
Accessing or using the website implies that you accept the cookies sent by Riu Hotels & Resorts and third party advertisers. You will find here the tools needed to configure your browser.
A.1 Types of cookies used by Riu Hotels & Resorts.
We use different types of cookies on our website. Some are strictly necessary because they enable us to provide some of our web services and guarantee security (for example, this technology allows you to make a booking on our site). We also use functionality and performance cookies. These allow us to tailor our site to your needs and to improve our performance to maximise your experience of the site.
We use cookies for the following:
- Online booking.
- Site usability and functionality (to remember your preferences and the pages you have browsed)
- To gather statistics using anonymous information.
- To improve our performance (by identifying how long it takes for the information to reach you, etc.
- To identify individual users that have signed up for a campaign in order give them the services included in the offer.
- To save the browsing habits of regular site users in order to facilitate browsing and other aspects of our services.
- Our cookies never contain personal information.
| Cookies |
Life Time |
Type |
| __sonar |
2 years |
Performance |
| __utma |
2 years |
Analytics |
| __utmb |
1 day |
Analytics |
| __utmc |
session |
Analytics |
| __utmt |
1 day |
Analytics |
| __utmc_elisa |
1 day |
Analytics |
| __utmz |
6 months |
Analytics |
| _ab_proceso_reserva_chosen_cohort |
1 month |
AB testing |
| _ab_RWD_HOME_HEADER_FOOTER |
1 month |
AB testing |
| __dc_gtm_UA-XXXX |
1 day |
Analytics |
| _msuuid_2204l7214850_XXXX |
1 day |
Performance |
| mobile |
1 day |
Traffic type |
| s_cc |
Session |
Analytics |
| s_sq |
Session |
Analytics |
| JSSESIONID |
Session |
ID session |
| fp_cookieWarningSeen |
2 years |
Msg cookies |
A.2 Manage your cookies.
You can view, remove or manage cookies stored on your computer or communication device and also block cookies sent by Riu or its partners, or by any other website. You can configure your browser to only accept cookies from the site you are visiting, or to block cookies from third party advertisers.
These links will explain how to configure your browser:
Firefox & Thunderbird
Internet Explorer
Google Chrome
Safari
Opera
Please bear in mind that blocking certain cookies could affect the quality of your experience on our site.
You can also visit www.allaboutcookies.org or www.aboutcookies.org. These sites clearly explain how cookies work and how you can manage them on your particular communication device and browser.
You can manage advertising cookies on websites such as www.youronlinechoices.com, which enables you to set your general preferences regarding cookies from leading Internet advertisers.
A.3. Third parties embedded content on our pages .
Riu uses content such as photos and videos from websites such as YouTube and Flickr, and these sites may require cookies. In these cases, we cannot control how these are sent. Please go to the privacy and cookies policies of these third party websites to read more about their cookies and how to manage them.
B.- Web Beacons & Pixel Tags
We and our data processors may use Web Beacons and Pixel Tags in emails and HTML pages. These systems do not gather personal information other than that provided by you when you make a booking on the RIU Hotels & Resorts site.
These mechanisms show us whether you have read a particular email or webpage, and allow us to track and gather statistics on the information accessed. Web Beacons and Pixel Tags will not work if you set your browser or email application to block cookies.
C.- Other information gathered.
In order to make our emails to you more pleasant to read and more secure, we gather certain information, such as:
Information about your IP address, language preferences, browser and other data related to your Internet connection or connection method/application, whether you can receive information in HTML format, and any other non-personal information supplied by the application you use to connect to the Internet.
Please note that we will register information concerning Internet or email connections in order to troubleshoot any problems that may arise, improve our performance and services, and manage security issues.
May 2018
24 Comments
You are absolutely right. It is your customer service coupled with your beautiful hotels that make my wife and I return to to Riu hotels year after year. We will be back at the Riu Playacar on 27 September 2019 having already staying at the Riu Tequila, the Riu Yukatan and the Riu Palace Riviera Maya, in fact this will be our 25th stay at a Riu hotel in Playacar Mexico, not to mention all our stays at other Riu hotels around the world. The reason we keep returning to Riu is simple, we feel like we are coming home. The consistently excellent customer service is evident throughout the Riu chain and we are so excited to be returning soon to our personal favourite, the Riu Playacar Mexico.
Kindest regards,
Mr Hugh Atherton.
Hi Hugh!
Thank you for your loyalty to RIU Hotels & Resorts and for sharing your experience with us. It will be a pleasure to have you here!
Kind Regards
RIU Hotels & Resorts
Hugh, I’m completely with you on this! I discovered the Riu hotels in Playacar Mexico and now I’m a bit of a brat and I won’t go anywhere else or stay in any other hotels in the area! It’s such luxury for me and I always feel so spoiled when I go there. I’m off to the Yucatan on 24th September so will be ther at the same time as you (I’ve got a few years yet to catch up with your record though! 6 years of holidays for me…I’m planning more though)
Enjoy your holiday!
Claire
Thank you, Claire! We are so happy to know that!
Have only been visiting Rui last 2 years in Spain Torramelinos such a lovely hotel and staff are tremendous always striving to make your holiday outstanding thanks Rui see you soon 🙂
Hi Gary!
Many thanks for your wonderful remarks and we hope to see you very soon in RIU.
Kind Regards
RIU Hotels & Resorts
This is so interesting!! I LOVE your Riu hotels in Playacar Mexico, having stayed in the Playacar, Tequila and Yucatan 5 times and my 6th visit is happening on 24th September this year to the Yucatan again (my favourite!) I won’t stay at any other hotels, your service is always exceptional and I feel so safe there (I’ve visited 3 times by myself and never feel alone, the staff and animation teams are so welcoming and really look after me). I’ve made life-long friends with the animation teams and am still in touch with most of them from my first trip 6 years ago. It wouldn’t have been the same had it not been for your amazing hotels and staff. The food is incredible too, I still have dreams about it. 6 weeks and counting until I’m at my second home again 🙂
Hi Claire!
Many thanks for your nice words and for your wonderful remarks about our hotel chain. It will be a pleasure to have you here!
Kind Regards
RIU Hotels & Resorts
Everything in the artical is completely true. The cliënt orientated service, the beautiful decorated hotels makes my wife and i come back to Riu year after year.
The past 35 years we have stayed in so many Riu hotels all over the world :
Riu Palace hotels and others in Jamaica, Dominican Republik,Costa Rica, Mexico, Marokko, Tunesia, Cabo Verde, Canary Islands, Portugal, South of Spain, etc…
Everytime we come home, we say to each other : next vacation will be in a Riu hotel again.
So our next stay will be in the newly renovated Riu Garoe in Puerto de la Cruz.
We both are looking forward to it…
Thank you Riu for all those beautiful years.
Many thanks for your comment Marc!
We are so delighted reading your comment! See you soon!
Kind Regards
RIU Hotels & Resorts
For many years my wife and I are loyal Riu clients because of the excellent service, customer orientated, and the beautifuly decorated hotels, that makes us decide to come back to Riu each time.
We have been to Riu hotels all over the world (Europe, Africa, Caribian) and have never been disapointed.
It is always nice to come “home” again.
So our next visit will be at te Riu Garoe in Puerto de la Cruz.
Thank you Riu for all those wonderfull vacations.
We are really happy reading your comment! We hope to see you soon in our hotels!
Kind Regards
RIU Hotels & Resorts
We have been staying in RIU resorts in and around Cancun for the last twelve years.I am impressed with the service we receive Everytime.Our favorite is RIU Palace Las America’s.We are going back again for our fifth year in a row in January.Everyone there makes us feel so welcome
Hi Gregory!
Many thanks for your nice words and for your loyalty to RIU Hotels & Resorts!
We are absolutely amazed by the excellent customer service. We stayed for the first time in the riu palace in Montego Bay Jamaica and we decided after that we will never stay in any other chain so we booked and stayed at Costa Rica. The food is amazing and we are so impressed with the details of everything here as we were in Jamaica. We will always stay at Riu as long as it stays the way it is now.
Hi Cassandra!
Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to write a comment!It will be a pleasure to have you here!
I love the RIU in Paradise Island Bahamas. I have stayed there twice and will be returning this summer. The hotel is so clean, the staff is friendly and the food was great! Thanks for making my stays enjoyable!
Hi Tracy!
We are so delighted reading your comment! See you soon!
We have been 11 times to playa del carmen and Rivera maya area over last 7 years stayed in 5 different hotels until we found riu palace Mexico. Its has become our home when we vacation there now. Outstanding staff great facilities perfect location. Heading back again September 2nd .we cant wait to see our friends we have met there.
Thank you very much for your nice comment Jack!
Myself and my wife have visited riu hotels on over 50 occasions, do we need to say anymore. We have visited the Rui vistamar gran canaria 45 times,we feel it is our second home. Regards Elaine Tetlow.
Hi Barry!
Thank you very much for writing these beautiful words to us. We look forward to welcoming you back to RIU.
See you soon!
Always a fantastic holiday, visited more than 50 Riu hotels . RIU Cl
Many thanks for your lovely comment Elaine!