Letter from Carmen and Luis Riu to RIU Hotels & Resorts workersdate_range 6 April, 2020 question_answer 33 Comments
Today we closed the last hotel that was still open. Never, not even four weeks ago, did we ever imagine that this was going to happen.But here we are, with all 99 hotels closed.
Perhaps in the early days we hoped that this crisis would not prove to be so serious. But today we know it is the greatest emergency we have ever had to face. We have never experienced anything like this before. Never before has a depression, recession or crisis situation affected the entire world, at the same time, totally paralysing our activities in all 19 countries where we have hotels and in all the markets that our customers come from.
We have been through hard times over the many years that RIU can look back on: a total of 67. In some crisis situations, our grandparents and parents were at the helm, but in others, we were the ones making the decisions. All experience is valuable, but the fact is that nothing had prepared us for this onslaught. Never before had we been forced to take the decision to close all our hotels. Every one. All 99 of them. One after another, over a short three-week period. That is why we made some communication mistakes that caused anxiety and uncertainty. We want to apologise to you for that.
But we can assure you that we, the CEOs and all the company directors, are working tirelessly to make swift decisions that reflect the gravity of the situation. And we are working with a single aim in mind: to ensure RIU’s viability. All our efforts are focused on resisting these highly-charged times, without revenue, to stay in a position that will allow us to reopen the hotels as soon as possible. We do not know with any certainty how long this situation is going to last, and we have to work as hard as we can today to make sure we can open tomorrow.
We want to thank all the collaborators in central services who are still working now to maintain the company. And those who are in the hotels, keeping our assets up to scratch so that we can restart operations when it is possible. And, above all, we want to thank all the workers who are staying at home. Thank you for your understanding.
Our aim is to get back to work. Open our hotels. Bring our workforce back in. Get back to the position we were in before. That is our aim, but today we want you to know that it is also our promise to the whole RIU team. We feel responsible for directing this company well so that the 31,000 families that depend on this work can come back to it.
Hotels without staff are just buildings. You are the ones that give meaning to RIU, through your professionalism, enthusiasm and good service. That is why, as we said, we are working to be able to count on your support again. We do not know when, exactly, we will be able to start reopening the hotels, and it will probably take place gradually. We hope that, little by little, we can once again become the big family that we have been up to now.
With our heartfelt thanks, take care of yourselves and we hope that you and the people you love the most stay healthy.
Carmen and Luis Riu
Fdo. Luis Riu