Our purpose regarding data protection and information society services is to protect and preserve the privacy of your personal data pursuant to the General Data Protection Regulation GDPR 2016/679, in the countries where Riu Hotels is present and provides its services with the guidelines and internal policies.
The following conditions are applicable for RIU Hotels & Resorts services, including those offered on this website and on all of RIU Hotels’ sites and mobile applications, as well as for those services offered at our hotels. In order to exercise your rights in the case of hotels managed indirectly, you must contact them directly; however, if you do not receive an appropriate response we will provide our help to resolve any differences of opinion, as long as those hotels have a working relationship with RIU Hotels & Resorts.
RIU Hotels & Resorts, as a brand which includes different companies, has centralised the management of the various aspects related to privacy and the protection of personal data with a single entity responsible for data control. The company in charge of data control is:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca – SPAIN
Privacy and Security Department
If after reading these conditions you have any doubts regarding them or the privacy of your personal data, please send an email to privacy@riu.com or a letter to the address above.
The purpose of the privacy@riu.com e-mail address is to address privacy and data protection matters. Please refrain from sending emails regarding business matters, reservations or human resources. This policy may be updated according to regulatory and legislative modifications in the various countries in which we provide our services, as well as with a view to improving our
PERSONAL DATA PROTECTION
In accordance with the provisions of the laws in the countries in which we operate, we would like to inform users of this website, as well as any people who have provided personal information to any company associated with the RIU Hotels & Resorts brand, or to other services which we offer directly or indirectly, that this personal data is processed for the purposes of providing the services you have selected. Under no circumstances will your data be passed on to other companies for any other purpose without you being duly informed.
A-Processing and purpose of the personal data.
The purpose of the collection and processing of the personal data supplied by users via this website, at our hotels, or through our central services or indirectly associated third parties in order to fulfill our obligations, is available, in updated written form, in our internal information security policy.
B.- Data collected
In most cases, this will correspond to identification details: first name, last name, address, telephone number, email address, data for processing payments or other specific information depending on the processing and purpose.
C.- Security measures
RIU Hotels & Resorts is pleased to inform its customers that it has adopted the required technical and organisational measures set forth in the regulatory framework which guarantee the security of personal data and prevent its unauthorised modification, loss, processing or access, taking into account the condition of the technology, nature of the data stored and the risks to which they are exposed. All of this is in accordance with the minimum provisions set forth in the various legislations of the countries in which RIU Hotels & Resorts has a presence.
D.- Consent of the user for the processing and transfer of personal data
By providing their details to RIU Hotels & Resorts or to any company associated to RIU Hotels & Resorts, the users indicate their explicit acceptance of these policies, conditions and regulations of use, granting unequivocal consent for the processing of their personal data according to the purposes set forth herein. They also accept that their data may be transferred to relevant entities for fulfilment of the obligations pursuant to the service requested, exclusively for the reserved purposes, and guaranteeing they will not under any other circumstances be transferred to third parties for any other purpose, without the additional consent of the owner. By legal obligation and to ensure collaboration with the Authorities, the data may be provided to public bodies which require it. In these cases, it is specified that the minimum information required will be provided for the corresponding legal compliance, protecting the rest of the data with the utmost rigour.
When you use our online booking process in riu.com details of any hotel that you seek to reserve and your email address may be collected as you fill in the reservation process. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). In the event that we contact you to offer you our assistance to complete your reservation process, you may exercise your rights to revocation of consent.
E.- Exceptions to the authorisation for data processing
To meet our obligations to you, as well as those legally provided for, it is not required to have your express consent in the transfer of data, however this website offers you information on all aspects which may affect you, and your ability to exercise your rights.
F.- Rights of access, correction, opposition, erasure and withdrawal of the consent granted for data use
The owner may exercise their rights to access, correction, erasure and opposition, as well as withdraw their registration for the services of RIU Hotels & Resorts and the establishments it manages directly. In addition, users may, at any time, withdraw the consent they have granted for the processing of their data, without the right to apply retroactive withdrawal.
Rights may be exercised by standard post:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca – SPAIN
Privacy and Security Deptartment
Or by email to the address privacy@riu.com
G.- Relating to employment and specific to CVs.
By completing an employment request, sending or submitting a CV to any company related to RIU Hotels & Resorts, the candidate does so to the companies of the RIU Hotels & Resorts group in the country in question, as well as to the head office of RIU Hotels & Resorts, through the company RIU Hotels & Resorts for the purposes of candidate assessment. RIU Hotels & Resorts complies with the applicable legal regulations on data protection and puts in place security measures and procedures for this purpose, taking into account the condition of the technology. This is in accordance with the provisions of the laws of the various countries. According to the provisions, candidates are informed that the personal data provided, including CV information, will be included in a file registered with the Spanish Agency for Data Protection, the owner of which is RIU Hotels & Resorts. Any data provided or submitted is collected by RIU Hotels & Resorts for the purposes of managing its selection database. Each owner gives their acceptance and authorisation for the processing of the personal data provided to our HR selection database, as well as the unequivocal processing or transfer of information for the purposes explicitly stated to all companies of the RIU Hotels & Resorts group. The owner of the same may withdraw the consent granted at any time, without the right to apply retroactive withdrawal. RIU Hotels & Resorts informs owners that they may exercise their rights to access, correction, erasure and opposition, by notification in writing to the RIU Hotels & Resorts personal data controller.
H.- Relating to bookings or subscriptions made on the website
In bookings for services made on this website, any personal data provided will become part of RIU Hotels & Resorts and of the marketing company for the hotel, details of which will appear on the voucher, proforma invoice or bill attached (if the booking is not made or confirmed, data will not be retained except that required for strict security purposes, to ensure successful operation of the electronic business).
I.- Subscription to newsletters, news bulletins or similar on our website
The processing of personal data, as well as the sending of commercial notifications carried out via electronic means, is done in compliance with those Laws related to e-commerce and the Internet, and follows international standards and good practice, based on the general regulations of European privacy directives. Our notifications to promote and advertise our hotels and services must always provide an address by which it is possible to unsubscribe from the service that has provided the information, via a link to a website or the email address that sent the notification, and the user’s email address will be unsubscribed; if any problem arises, we would be grateful if you could contact us at privacy@riu.com . In the case of subscription to newsletters, news bulletins or similar on our website, your data will become part of RIU Hotels & Resorts In accordance with the regulations in place, the information may be transferred to national or international third party companies directly related to the provision of the service for which we have been hired, as well as to local or international data controllers which comply with European Union directives.
J.- Information on minors
RIU Hotels & Resorts will not try to obtain information directly from minors, although we are not always able to determine the age of those who access our website. In any case, when this is detected on both the website and in our establishments, authorisation from the parents or legal guardians of the same will be required.
COOKIES
A.-Cookies and Identification of communications devices
RIU Hotels & Resorts websites use cookies. These are small, encrypted text files that are stored on the computer or other device (smartphone, tablet, smartTV, etc.) used to access the site. Cookies remain on your hard disk or storage system and can be used by your browser at any time. You can configure your browser to accept or refuse cookies.
Accessing or using the website implies that you accept the cookies sent by Riu Hotels & Resorts and third party advertisers. You will find here the tools needed to configure your browser.
A.1 Types of cookies used by Riu Hotels & Resorts.
We use different types of cookies on our website. Some are strictly necessary because they enable us to provide some of our web services and guarantee security (for example, this technology allows you to make a booking on our site). We also use functionality and performance cookies. These allow us to tailor our site to your needs and to improve our performance to maximise your experience of the site.
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Riu uses content such as photos and videos from websites such as YouTube and Flickr, and these sites may require cookies. In these cases, we cannot control how these are sent. Please go to the privacy and cookies policies of these third party websites to read more about their cookies and how to manage them.
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We and our data processors may use Web Beacons and Pixel Tags in emails and HTML pages. These systems do not gather personal information other than that provided by you when you make a booking on the RIU Hotels & Resorts site.
These mechanisms show us whether you have read a particular email or webpage, and allow us to track and gather statistics on the information accessed. Web Beacons and Pixel Tags will not work if you set your browser or email application to block cookies.
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In order to make our emails to you more pleasant to read and more secure, we gather certain information, such as:
Information about your IP address, language preferences, browser and other data related to your Internet connection or connection method/application, whether you can receive information in HTML format, and any other non-personal information supplied by the application you use to connect to the Internet.
Please note that we will register information concerning Internet or email connections in order to troubleshoot any problems that may arise, improve our performance and services, and manage security issues.
May 2018
159 Comments
Riu Vallarta is one of our favourite Riu resorts. The only update I could recommend is the tub/shower combination. The rooms need a walk
Hi Wayne!
We would like to inform you that our guests’ rooms were refurbished in 2014. Please, be assured that we keep renovating our hotels, so we can offer you the most up-to-date facilities.
Kind Regards
RIU Hotels & Resorts
High we visit Riu Palace Riviera Maya on many occasions please please please do not destroy the shape of the beautiful shape of the pool there for the square holes in the ground in other renovations in the Riu chain they have no character at all the pool at the moment compliments the whole look of the hotel it makes it easy for people who have mobility issues to use the swim up bar etc because you do not have to get out of the pool to go to the swim up bar which is very difficult if you can not walk
Hi Paul!
Many thanks for your point of view! We will share your opinions with the corresponding
departament.
Kind Regards
RIU Hotels & Resorts
Hello. I’m going with my family to RIU BAMBU en Dominicans Republics. August 3rd. I’m so worried for everything happening there all the deaths, do you know anything about it? Thanks
Hello Janny, we are aware and we are very sorry for the sad events you are referring to, but we would like to clarify that they are not related to our hotels.
At RIU Hotels & Resorts we work hard to provide a safe and pleasant environment for our clients. We are looking forward to receive you so that you can enjoy your stay in an environment of total confidence.
Kind Regards
RIU Hotels & Resorts
Are there any plans to refurbish the Riu Palace Pacifico in Nuevo Vallarta.
Hi Pat!
There are no plans so far for the future renovation for this hotel. For more information, you can check our official website.
Kind Regards
RIU Hotels & Resorts
We we be going to Riu Ochos Rios, Jamaica on 10th April 2019. Will there be a lot of refurbishment going on whilst we are there? Hope there won’t be too much disruption.
Hi Mrs.Mala!
At RIU, we work hard to satisfy our clients’ needs and requirements; our goal is to give the best service to our customers and to make their stay unforgettable. For this reason, our staff works effectively and efficiently in order to provide the best service to our guests and to create a relaxing environment for a nice holiday experience.
Kind Regards
RIU Hotels & Resorts
We will also be arriving 10th April for 2 weeks and have been advised the works start 29th April and we therefore will not experience any inconvenience however, other holidaymakers there now and due to arrive before we do have confirmed work has started? An honest update would be appreciated and confirmation that all facilities will be fully open and any works externally will have no effect? Many thanks (we are in the deluxe wing)
Hi Sarah!
In this post we speak about many hotels! You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Your property in Aruba, Riu Antilles, is in desperate need of updating. Whilewe like your resorts we wouldn’t return to Aruba before some updating was done.
Hi Harry!
Many thanks for your comment! Of course, we will share your experience with the corresponding department, to make adjustments where necessary, or to take them into consideration for future refurbishments.
Kind Regards
RIU Hotels & Resorts
My husband and I have been to the Riu Palace Riviera Maya every year since it opened but this year our tour operator Too as moved us to the Riu Palace Mexico as our dates clashed with the closure by 1day. We will look forward to returning to the Riu Palace Riviera Maya next year, please don’t change the decor as it is beautiful as it is .
Hi Valerie!
It will be a pleasure to having you here again!
Kind Regards
RIU Hotels & Resorts
We have visited the palace riviera maya 6 times and loved it. We loved the colonial style
and although our last visit we could see how tired it was getting I hope you leave some
of the colonial style and not renovate it as contemporary as the palace Mexico which we
had a look round and felt is was to corporate and clinical.
Hi Val!
Many thanks for your point of view! We will share your opinions with the corresponding departament.
Kind Regards
RIU Hotels & Resorts
Hi we stayed in the refurbished Riu Palace Mexico and absolutely loved it. Plus had our honeymoon in 2007 in Riu Playacar. Would recommend a Riu hotel every time. Thank You and your staff for great memories .
Hi Dawn!
We are so delighted reading your comment! See you soon!
Kind Regards
RIU Hotels & Resorts
Why is it that you don’t have tea/coffee facilities in the rooms when they are upgraded and renovated
Hi Denise!
Many thanks for your comment. We will share it with the corresponding departament.
Kind Regards
RIU Hotels & Resorts
What about the Oliva beach, Corellejo. Love this hotel but definitely needs a make over
Hi Marion!
The refurbishments works are planned to get started by the end of this year!
Kind Regards
RIU Hotels & Resorts
What about the RIU Caribe in Cancun?
Hi Denise!
Many thanks for your interest, but now we don`t have any news about this. You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Hi
As a regular guest at the Riu Palace Rivera Maya please may I first congratulate you on your 1st class Hotels.
We have stayed in many over the years but The Palace Rivera Maya is our favourite.
Please keep the colonial decor of this hotel when refurbishing as it gives that special feeling of a real Mexican hotel.
My I also commend you on the staff at this particular hotel as being fabulous and making our vacations especial.
Thank you. Paul
Riu class:91401232
Hi Mr. Sperrin!
Many thanks for sharing your opinin whit us. We are so delighted to read your positive feedback about our hotels and our staff.
Kind Regards
RIU Hotels & Resorts
Please update the Riu Olivia beach, such a delightful area and such lovely staff that try their hardest. We have stayed here twice but it’s looking so tired.
Hi Lynne!
We are pleased to inform you that the refurbishment works are planned by the end of this year.
Kind Regards
RIU Hotels & Resorts
We are going to RIU Vallarta in Mexico in may 2019 . Will these renovation’s upset our stay .
Hi Andrew!
Please, rest assured that our hotel team wil try to accommodate you according to your needs in a quiet area. We strive to make our clients feel comfortable and relaxed at our hotels.
Kind Regards
RIU Hotels & Resorts
Hello. We are booked at Riu Vallarta in June. Can you confirm when the alterations are due to start please. Some say August, others say March. Thanks Vanessa
Hi Vanessa!
The refurbishments works are planned to get started by the end of August.
Kind Regards
RIU Hotels & Resorts
Does this mean that the renovations will have started in May? We travel in July and I would like to know how our stay may be affected
Hi Amy!
We would like to inform you that the refurbishment works are foreseen to begin by the end of August. Therefore, you are not going to be affected by them.
Kind Regards
RIU Hotels & Resorts
We only use Riu group for our holidays these years and must say that they are to a very high standard throughout. We were listed in the top 500 guests at the end of 2015. and are Diamond Members. Seeing we don’t like long haul as much these days due to our ages, we tend to use the hotels in Morocco. We have used the Tikida Dunas, and the Tikida Beach and the Tikida Palace all in Agadir, I have also been to the Tikida Garden in Marrakesh. We have been to the Tikida Palace over 20 times and 18 months ago we decided to use the Tikida Beach as it became adult only. This is a well run hotel very friendly and staff very helpful, but we have now had to change our booked holidays back to The Palace Tikida Agadir as the Beach is not for sale on the Riu site only on Tui. and it is being sold as a Tui Sensimar Agadir. We have changed because as loyal Riu members we do collect the points which we have used many times over the years. and we do not want to loose our status. So back the our home in Morocco the Tikida Palace where we will be looked after by many of the staff we have known since the hotel opened and we will enjoy the food presented by Chef Abargh and his first class team of Chefs and Cooks. It will be so good to see so many people we have made friends with over the years. We will be there from 2nd April for 4 weeks. and booked again for Sept/Oct and Dec/Jan 2020. Spending another Christmas and New Year there.
Hi Ralph!
We are really happy reading your comment! We hope to see you soon in our hotels!
Kind Regards
RIU Hotels & Resorts
Please do not change style. Read the comments, most people agree with us. Needs updated but not remodeled. Have reservations in May. Thank you.
Hi Ron!
Your opiniĂłn is very important for us. We will share your opinions with the corresponding departament.
Kind Regards
RIU Hotels & Resorts
Any chance of making The Riu Palace Rivera Myanmar an adults only? It would be an outstanding hotel for adults. You have enough Riu’s in Playa to let this one be for adults. We use Riu’s twice a year and look for Adults only
Hi John!
Please, visit our official website page where you can find all the information about our Adults Only hotels.
Kind Regards
RIU Hotels & Resorts
We stayed at Riu in Ocho Rios in January. We had such an amazing stay. The hotel and all the amenities were great but what made are experience so fun was the wonderful Jamaican people working at the resort. The evening entertainment was really special. So much talent!!! We made new friends and memories that will last a lifetime. This will be a yearly trip and excited for the new updates at the resort.
Hi Becky!
Thanks for sharing with us your experience! We hope to having you again very soon in our hotels!
Kind Regards
RIU Hotels & Resorts
Going to newly refurbished Rui Palace in Punta Cana this year this will be my fourth visit to this hotel and I’m looking forward to seeing the changes this is where I’ve had my best holidays ever it’s like visiting old friends I love it
Hi Jackeline!
Many thanks for your point of view! We will share your opinions with the corresponding department.
Kind Regards
RIU Hotels & Resorts
Enjoy coming to Rui hotels because of the standard quality of hotels off to Mexico soon
Hi Janet!
It will be a pleasure to having you here.
Kind Regards
RIU Hotels & Resorts
Hello Luis,
Please if you can guide me to the Human Resources of Riu Hotels… Really appreciated ! Thank you..
Hi Amy!
Please, contact them directly by this e-mail address: selec@riu.com
Kind Regards
RIU Hotels & Resorts
We are staying at the Riu Vallarta and celebrating our Ruby ( 40 years) Anniversary while there, we specifically chose this hotel for that reason, please tell me the renovations will not effect our stay we travel from UK 30th May our Anniversary is 11th June . Riu class card 92016356
Hi Susan!
We are pleased to know that you have chosen our hotel for your celebration. Please, keep in mind that the construction works are scheduled to get started by the end of August, before your visit to the hotel.
Kind Regards
RIU Hotels & Resorts
riu vallarta closing is this correct
Hi Mark!
The refurbishment works will start up by the end of August, please for more information visit our website.
Kind Regards
RIU Hotels & Resorts
Any plans for a refurbishment of the Riu Karamboa, Boa Vista , Cape Verde? Booked to go in August but have read a few reviews that the rooms need updating , children have cut their feet on broken/missing tiles in the pool and the whole place is just looking a bit tired. None the less , looking forward to our holiday very much .
Hi Ellie!
We will share it with the corresponding departament. In relation to renovations of the hotels, you can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
We would love for Rui Olivia beach in coralejco fuerteventurer to have a full renovation: will this hotel be fully renovated as it is one of our favourites?
Hi Nicholas!
Many thanks for your interest. You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
We are staying in Riu Vallarta at the middle of July 2019 and a couple of days in August will the renovations upset our stay??
Hi Lori!
The Hotel Riu Vallarta will begin the renovation works by the end of August.Therefore, you are not going to be affected by them.
Kind Regards
RIU Hotels & Resorts
We are planning to come back to rviera maya place in may 2019, can you tell me when the refurbishment will commence please.
Hi Alan!
Please, contact directly with the hotel: +52 984 877 2280
Kind Regards
RIU Hotels & Resorts
I am so glad to hear you are refurbing the Ocho Rios resort in Jamaica. I last visited this resort 13 years ago and it still has not changed. Since then I have visited Jamaica four times and stayed at The Royaltons. I remember the Riu Hotel offering excellent service. I look forward to seeing the new refurbed hotel and hope this will be an incentive to book again.
Hi Serena!
It will be a pleasure to having you here again!
Kind Regards
RIU Hotels & Resorts
Hello, we first began staying at the Riu chain in 2/2016 with the Riu Caribe. We thought it was nice, but since then have preferred the Palaces, more specifically, the Adult Only Villas. We are Gold Riu Class members and hope to achieve Diamond status in the near future. With that said, we visit the chain fairly often. Most recently, in February we stayed at the Riu Palace Costa Mujeres (swim-out suite), with two more visits planned in 2019 (one as a couple, the second as a family). It is my understanding that Riu will be building more along that stretch of beach, have you ever thought about reaching out to Gold or Diamond members for possible suggestions? They would be your guests who have visited often enough that could possibly give you honest, legitimate ideas that would be most beneficial to your future guests. Trip Advisor and similar sites are a good source when it comes to visitors searching reviews, comments and photos when choosing where they would like to visit, but you have to be able to sort out those reviews. We thought RPCM was an excellent visit, but with a few minor changes could put it even above excellent. Small things make quite a difference. You also have some staff members that should be utilized to train others. Thank you for your time.
Hi Wendy!
Many thanks for your wonderful remarks. We work hard to satisfy the needs of our guests, we will share your impressions with the relevant department. It will be a pleasure to have you in our hotels.
Kind Regards
RIU Hotels & Resorts
Could you please tell me the dates of the new construction next door? Want to be aware if we will be there during heavy construction periods.
Hi Wendy!
Many thanks for your interest! You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
I just booked 9 nights at Riu Palace in Zanzibar for our honeymoon from 22nd to 31st August 2019.
I have noticed that the resort will close 2 months (May and June) for refurbishment.
Which will be the scheduled renovation? Will be the resort fully operating and at its best at end of August?
Since its our honeymoon, I take care a lot that everything will be perfect.
Thanks a lot for your answer.
Hi Michele!
The refurbishments works are planned to get finish by the end of June! So for sure you can enjoy you honeymoon.
Kind Regards
RIU Hotels & Resorts
Hi, we will be visiting Zanzibar in August and I have just read that the refurbishments have been delayed, is this correct? If so when have they been delayed too? Also have you a direct email address to the hotel that you can supply.
Hi Anna!
You can check our blog and official website for updates. Please, contact directly with the hotel by phone: 255 75 8818 282.
Kind Regards
RIU Hotels & Resorts
When might a Riu Resort open in Huatulco, Mexico. We understand that there is property set aside for a Riu resort
Hi Brenda!
At the moment, there are no plans about this. For more information,
you can check our official website.
Kind Regards
RIU Hotels & Resorts
Hi as part of the renovation work at the riu Vallarta will it include the swimming pools and surrounding area ? Thanks rob.
Hi Robert!
Many thanks for your interest, but now we don`t have any news about this. You can check our
blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Hi, can you tell me when the Riu Palmeros Gran Canaria refurbishment starts please. Parents are booked for 22nd – 29th April, but I have seen notification that hotel closes on 24th April??
Can you give me a definitive date & also confirm if any refurbishment is going on while guests are still in hotel prior to closure.
Hi Helen!
Please, contact with your travel agency or the call center department of RIU Hotels & Resorts.
Kind Regards
RIU Hotels & Resorts
We have been going to Riu Palace Madeira since 2006 and have booked for the 11th time in July 2019. The staff here are fantastic but the hotel itself is getting really dated. Especially the bathrooms which we are finding difficulty getting into as we get older. Please, please can we have this fantastic hotel refurbished very soon?
Hi Colin!
Many thanks for sharing your opinin whit us. We are so delighted to read your positive feedback about our hotels and our staff. Now we don`t have any news about this. You can check our
blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Do you have a approximate completion date for the Vallarta? We have just made reservations for the end of January 2020, do you expect all construction to be complete by then?
Hi Marilee!
The refurbishments works are planned to get finished by the end of this year!
Kind Regards
RIU Hotels & Resorts
I hope you will refurbish the oliva beach hotel in Fuerteventura,
we have been 14 times and luv it, but they keep telling us it is going to
have a refurbish but it does not happen.
Hi Norma!
You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
will any water features or more play areas be added for children in Riu Ocho Rios
Hi Yvonne!
Many thanks for your interest, but now we don`t have any news about this. You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Please could you confirm if the RIU Montego Bay is scheduled for a refurb? If so when? Thank You
Hi Beverley!
Many thanks for your interest, but now we don`t have any news about this. You can check our
blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Hi, I’m planning a trip to Riu Montego Bay for beginning of September 2020. I’ve read online that there are Renovations happening next year, Can you tell me if this is true and what dates / months this is taking place? And finish date? Thank you
Hi Jenna!
Many thanks for your interest! When there are news about Riu Montego Bay we’ll update in our official website.
Kind Regards
RIU Hotels & Resorts
My one criticism of many of the updates is the open concept washrooms that are becoming common in the refreshed properties. I travel with family and we need a room that the washroom is behind closed doors. Many updated hotels have glass block walls and sinks in the main portion of the room. This rules out many of your hotels for us and many others (my travel agent even says she can’t sell your open concept rooms).
Hi Bryan!
Many thanks for your point of view! We will share your opinions with the corresponding departament.
Kind Regards
RIU Hotels & Resorts
Hello, I’ve stayed at the Rui Ocho Rios twice many years ago. I’m looking at going back for my Honeymoon next July (2020) will the renovations be completed by this date?
Very excited to see the newly renovated hotel.
Many Thanks
Ashleigh
Hi Ashleigh!
Many thanks for you interest! It is anticipated that the refurbishment will be completed at the end of this year. You can enjoy you honeymoon with us!
Kind Regards
RIU Hotels & Resorts
Hi
We have recently returned from Riu Ocho Rios in Ocho Rios, Jamaica in April 2019, we are looking to book again as this hotel and staff were all brilliant.
would you please confirm exactly in detail what the renovations entail, rooms pools, bars, restaurants, walkways etc etc.
kind regards Mr. Sutton.
Hi Julian!
The hotel will be completely refurbished.
Kind Regards
RIU Hotels & Resorts
I’m would like to know if the chain has any intentions of making an adults only hotel in Playacar. We’re Diamond Class members and have been for several years, but since the renovations children are more frequent to the Palace hotels. We’re now getting fed up of other people’s unsupervised children and are looking for something focused on adults in Playa del Carmen. Is there any plans in the near future or are we to move on to another hotel chain
Hi Julie!
At RIU, we work hard to satisfy the needs of our guests; making our customers happy and comfortable in our hotels is our mission. Of course, we will share your impressions with the relevant department, to make adjustments where necessary, or to take them into consideration for future refurbishments.
Kind Regards
RIU Hotels & Resorts
Hello luis could you tell me if riu le Morne & riu Creole are Due for a refurbishment any time soon
Hi Parm!
Many thanks for your interest! There are no plans so far for the future renovation for this hotel. Please, check our official website.
Kind Regards
RIU Hotels & Resorts
We only use Rui hotels diamond class members – Do you have any plans to open a Riu in Barbados
Hi Lisa!
Thank you for your loyalty to RIU Hotels & Resorts! We haven’t news about this.
Kind Regards
RIU Hotels & Resorts
I am wondering if they will be changing the amazing shape of the main pool in Ocho to the new rectangular shape. I love all the modern looks except the bland square pool. The windey pool was unique.i know there a water park.
Hi Scarlett!
Many thanks for you comment! For more information you can check our official website: http://www.riu.com
Kind Regards
RIU Hotels & Resorts
I take a group of 26 seniors to the Riu Vallarta every 2 years and we love the hotel. I would like to know if the renovated rooms will still have a separate shower/sink/toilet like they have had. Hopefully not an open concept with the tub beside the bed, sink and shower open in the bedroom with only the toilet in a private little room. Can you please let me know asap as the group is wanting to book next week for 2 – 3 weeks in February 2020. Thank you for your time Debbie
Hi Debbie!
We don’t yet have this information. Please, wait a bit longer to know more information about the refurbishment.
Kind Regards
RIU Hotels & Resorts
We are looking to book the Riu Vallarta for the end of December, 2019. Is there a chance that renovations will not be completed by then? If so, we may book at the Riu Jalisco, but would like to be at the Vallarta if the renovations are done.
Thanks!
Hi Carol!
Many thanks for your interest!The refurbishments works are planned to get finished by the end of november!
Kind Regards
RIU Hotels & Resorts
We booked the Riu Palace Riviera Maya in April 2020 for 16 days. I now heard there will be a remodel. Will it be fully finished by April? And what exactly will change?
Thanks
Hi Tony!
The refurbishments works are planned to get finished by the end of this year!For more information,you can check our official website.
Kind Regards
RIU Hotels & Resorts
Hi is the riu yucatan going to be refurbished any time soon we are hoping to come in February 2021. I no it’s a long way of but are going to book in January. Thanks
Hi Julie!
There are no plans so far for the future renovation for this hotel because was refurbished in 2013.
Kind Regards
RIU Hotels & Resorts
Hi is there any plans to refurbish the Riu Paraiso?
Hi Sarah!
Many thanks for your interest! But now we don`t have any news about this. You can check our official website for updates.
Kind Regards
RIU Hotels & Resorts
Hi can you tell me when the renovations at the Riu Vallarta will be completed please as my wife and I have booked to go in March 2020. Many thanks
Hi Joseph!
The refurbishments works are planned to get finished by the end of this year!
Kind Regards
RIU Hotels & Resorts
Are the renovations at RIU Ocho Rios on schedule? What date will that resort reopen?
Hi Debi!
Is expected that the works will be finished by the end of September.
Kind Regards
RIU Hotels & Resorts
Hello,
We have a planned stay at the Riu Ochos Rios starting October 2nd, 2019. Will the renovations be completed by our stay? If not, what will happen to our reservation?
Hi Kate!
We are pleased to inform you that the refurbishment works are planned to be finished by the end of September.
Kind Regards
RIU Hotels & Resorts
Hello,
We are booked to spend 2 weeks holiday( for the fourth year) at rui palmeras on the 30th December 2019 and hope that all renovations are complete. Please can I have an update on progress.
Hi Dennis!
Many thanks for your interest. Don’t worry because the Riu Palace Palmetas is now ready!
Kind Regards
RIU Hotels & Resorts
Hi can you tell me how are the renovations at the Riu Vallarta are going and if the date of completion of November 23rd will still be met (as in the hotel will be completely done inside and out) please as my wife and I have booked to go in December 2019 for our anniversary. Many thanks
Hi Hemesh!
We are pleased to inform you that the refurbishment works are planned to be finished at the beginning of November.
Kind Regards
RIU Hotels & Resorts
I’m looking to book my 2nd weddiny anniversary at the Jamaica RIU, has renovations been completed?
Hi Erica!
Thanks a lot for your interest! We are pleased to inform you that the refurbishment works have already been completed.
Kind Regards
RIU Hotels & Resorts
Will pools be affected by refurbish at Riu Vallarta?
Hi Chris!
Many thanks for your interest, but now we don`t have any news about this.
Kind Regards
RIU Hotels & Resorts
Hello, Is the rennovation from Riu Ocho Rios all ready?
Hi Sil!
The works have already been completed. It will be a pleasure to having you here.
Kind Regards
RIU Hotels & Resorts
Hi, Is Riu Paraiso inLanzarote being refurbished, im currently staying here and absolutely love it, im just absolutely gutted i only booed for a week and not longer, have been looking to come back same time next year and i havent even left yet! However, I cant find any availability at all for september 2020 and its making me sad!
Hi Steph!
Many thanks for your interest, but now we don`t have any news about this. You can check our blog and official website for updates.
Kind Regards
RIU Hotels & Resorts
Hi, I’m so excited to stay at the Riu Palace Riviera Maya in February for two weeks. I have stayed there numerous times with my family and love the hospitality. I can’t wait to see the results of your renovation. I travel a lot, and have stayed for 1 week for years and since my retirement now it’s 2 weeks. Who knows how many in the future. Lol! your staff is the main reason I love to stay at the Riu. I’ve gotten to know many of them.
Hi Alfreda!
Many thanks for you lovely words about our staff!We are happy to know that our hotel satisfies all these important points for you.
Hi, my wife and I are looking forward to spending two weeks at RIU VALLARTA from December 28th.
Can you confirm your renovation program is on schedule for November completion?
Hi Derek!
We are pleased to inform you that the refurbishment works are planned to be finished by the end of this month.
Hi
We love staying in the riu chain hotels. We have been to several but We have stayed at riu playacar 11 times. so for Jan 2020 we are going to the riu Vallarta. We have also booked riu palace zanzibar for september 2020 could you tell me if there are optics in the rooms in this hotel and where I can view a room layout map as I can only find them from 2017 and know that an extra 100 rooms have been added. Thank you
Hi Paula!
Thank you for your loyalty to RIU Hotels & Resorts! On this page you can find the pictures: https://www.riu.com/es/hotel/tanzania/zanzibar/hotel-riu-palace-zanzibar/index.jsp
We would be delighted to welcome you back!
Hello … hoping you can give an update on the renovation of the Riu Palace Riviera Maya in Playa del Carmen. Is it on schedule to open Dec 7 2019 as planned? If not, what is the planned reopening date? Will there be any part of the property still under construction when it reopens? As a guest, what else do I need to know about the condition of this property for planned vacation in mid December 2019. Much thanks!!
Hi Nathalie!
We are pleased to inform you that the refurbishment works are planned to be finished on December 7th. You can check our official website for more information to plan your holidays!
Kind Regards
RIU Hotels & Resorts
Luis, we have stayed at Vallarta over 20 times and love the hotel. We have reservations for Dec 7-14 Is the hotel going to be ready for us
we are visiting the Riu Montego Bay in November 2020 after the renovations are complete. Are there any planned appearance pictures i could see?
Hi Becky!
Many thanks for your interest! We don`t have news about this. You can check the blog and website for any update.
Hi is the Buena Vista Tenerife been refurbished this year? Will it be finished by July. Me and family are due to arrive July.
Hi Joanne!
We are pleased to inform you that the refurbishment works are planned to be finished by the end of July.
Kind Regards
RIU Hotels & Resorts
Hi we are visiting Riu Montego Bay, Jamaica in October. Will the renovation be finished? Is it definitely be renovated this year?
Thanks
Hi Charlotte!
It’s a pleasure inform to you that the refurbishments works are planned to get finished at the beginning of September!
Kind regards,
RIU Hotels & Resorts
Love the RIU chain! Of the 3 resorts in MoBay the RIU Palace Jamaica is my favorite! Any renovation plans for this property (i.e elevators, worn seat cushions in the steakhouse, etc.?
Hi Jes!
Thanks a lot for your interest! You can check our blog and official website for updates.
Kind regards,
RIU Hotels & Resorts
I am staying in holel Riu Palace Antillas in June and would like to know if you are refurbishing it at the moment, and if so when will it be finished
Hi Wayne!
We would like to inform you that the Riu Palace Antillas was refurbished in 2014. Please, be assured that we keep renovating our hotels, so we can offer you the most up-to-date facilities.
Kind regards,
RIU Hotels & Resorts
Hi When is the Gemma del Est in Zanzibar Being renovated?
Hi Daniel!
There are no plans so far for the future renovation for this hotel. For more information, you can check our official website.
Kind regards,
RIU Hotels & Resorts
Hi, so I am hearing rumours that the Antillas in Aruba is closed until September 2020. We are due to travel and stay here from July 30th 2020. Coronavirus permitting of cause. Is this the case please? Kind regards Rob.
Hi Rob!
Regarding your booking, we kindly ask you to contact our Sales Team via sales.cun@riu.com for further assistance.
Kind Regards,
RIU Hotels & Resorts,
Hi RIU,
Is there something going on with RIU Baja California? The website is NOT showing any dates available in September 2020. Please let me know. Also on your website is there an area that just list Adult Only Resorts?
Hi Ericka!
Many thanks for your interest. You can find all the information you need about the adults only hotels in the following link: https://www.riu.com/en/posts/hotels/adults-only-hotels.jsp
When we have news about the hotels we will publish them on our official website: http://www.riu.com
Kind regards,
RIU Hotels & Resorts
Hi Riu, We are Riu Class Gold members and have enjoyed many years staying at your hotels. We have booked the Riu Montego Bay for December 24th 2020 for 2 weeks. I understand that the hotel is currently under refurbishment and a due date of 15th December 2020 is the planned re open date. Can you confirm if the date may be extended due to Covid-19 .
Hi Jennifer!
Mnay thanks for your interest! All updates about renovations and openings will be published on our website and social networks.
Kind Regards,
RIU Hotels & Resorts