Luis Riu: “We are very close to achieving our objective of renovating 100% of our hotels”

date_range 7 February, 2019 label , , , , , , , question_answer 141 Comments

Luis Riu, CEO of RIU Hotels & Resorts, reviews the refurbishment plans one of the chain hotels

Hello again! As promised, and as mentioned in my previous post about RIU Hotels projects for 2019, today I would like to tell you about the major renovations we will be carrying out this year.

Since 2010 we have been immersed in a major project to renovate and reposition all our hotels. We started off in Spain with the Riu La Mola in Formentera and continued with the Riu Don Miguel in Gran Canaria, which at the same time became the chain’s first Adults Only property. What the renovations achieve is to open up multiple opportunities to improve the quality of our offer and to reposition the hotels by adding services aimed at different specific audiences.

Hotel Riu La Mola, situated in Formentera

I have to admit that we got off to a slightly half-hearted start. While I get very excited about creating a new hotel from scratch, I was not quite so enthusiastic about the idea of refurbishments. But I soon realised that it is a really exciting challenge to reconvert an already existing hotel, work out the strengths that need to be preserved and then design new spaces, a new look and added services. Also, there is the enormous satisfaction of seeing the before and after effect of each project.

Luis Riu sets an objective of renovating seven hotels in 2019

Over the last nine years we have carried out between five and seven comprehensive renovations every year, and it could be said that the refurbishments have become one of the keys to RIU Hotels investment strategy. In fact, we are close to achieving our goal of renovating 100% of our portfolio. Renovations in 2019 will be carried out in a total of seven hotels:

  • Riu Garoe in Tenerife, Spain
  • Riu Palmeras in Gran Canaria, Spain
  • Riu Palace Riviera Maya in Playa del Carmen, Mexico
  • Riu Vallarta in Riviera Nayarit, Mexico
  • Riu Ocho Rios in Ocho Rios, Jamaica
  • Riu Tikida Palmeraie in Marrakesh, Morocco
  • Riu Palace Zanzibar in Zanzibar, Tanzania

Analysis of the renovation plans for RIU hotels by destination

1. Andalusia

The 2018 renovation of the Riu Chiclana in Cadiz means that all of our hotels in Andalusia are now refurbished.

2. Balearic Islands

In the Balearics, we will be reopening the Riu Playa Park next April, although it falls into the new openings category as, in this case, we opted to demolish and completely rebuild a new, more functional and attractive four-star hotel.

Room of the Riu Playa Park that will open its doors in Majorca in April 2019

The only project left in Mallorca after this one is the Riu Concordia, with a modernisation plan projected to start at the end of this year with a view to reopening in 2020.

3. Canary Islands, a key destination in Luis Riu’s professional career

And in the Canary Islands, the plan is coming along at a good pace since we started with the Riu Don Miguel in 2010. In 2018 we opened the new Riu Palace Oasis and this year it will be the turn of the Riu Palmeras.

This is a project that I am particularly excited about as it was our first hotel outside the Balearic Islands, opening in 1985 and marking the start of my career as Director of Expansion for RIU. Our plans include a total refurbishment and an upgrading of the property to become a Riu Palace, with its opening scheduled for September this year.

4. Mexico

In 2019, our efforts will also be very much focussed on Mexico. This is a country much loved by the chain. It was there we opened the Riu Yucatan in 1997, since which time we have grown consistently to the point that it has become our main international destination with 20 hotels.

Following the opening of two hotels there in 2018, the Riu Palace Costa Mujeres and the Riu Palace Baja California, our plan for 2019 is to focus on renovation projects for the Riu Vallarta and the Riu Palace Riviera Maya, which both originally opened in 2006.

Our intention with these projects is to increase the quality of our offering, undertaking a refurbishment that will see a new design for the interiors and a restyling of the bathrooms, bedrooms, bars, restaurants and public areas. In both cases we will preserve the basic character of the hotels as they are very special and have a loyal clientele who have made it crystal clear that we should maintain their core essence.

5. Jamaica

The Riu Ocho Rios is a giant complex with 856 rooms that we originally built in 2005. It is the only property we have in this Jamaican destination and we anticipate starting the refurbishment in April, so that we can relaunch a renovated and modern hotel in September making it an ideal spot for family holidays in the Caribbean.

Lobby of the Riu Ocho Rios, located in Jamaica, Luis Riu´s plan is to refurbish this hotel in 2019

Luis Riu has already picked out more hotels he would like to renovate in 2020 and 2021

The hotels that have not yet been renovated are already being scheduled for 2020 y 2021 and, as we have always said, once we finish it will be time to go back and start all over again in a continuous process of aiming for quality and keeping up-to-date with new trends and the wishes of our guests.

Since we started this project, the goal was to build a portfolio of properties that were either of recent construction or totally renovated, and it gives me great satisfaction to look back and to see how far we have come in a matter of only nine years.

It has taken a great deal of effort, with a total cumulative investment of 745 million euros, but the return is incalculable, both in terms of our guests’ satisfaction and the overall added value for our image and the perception of RIU as a quality hotel chain.

Fdo. Luis Riu

141 Comments

  • Wayne Rees

    Riu Vallarta is one of our favourite Riu resorts. The only update I could recommend is the tub/shower combination. The rooms need a walk

    • Riu Hotels

      Hi Wayne!

      We would like to inform you that our guests’ rooms were refurbished in 2014. Please, be assured that we keep renovating our hotels, so we can offer you the most up-to-date facilities.

      Kind Regards
      RIU Hotels & Resorts

      • Paul Bailey

        High we visit Riu Palace Riviera Maya on many occasions please please please do not destroy the shape of the beautiful shape of the pool there for the square holes in the ground in other renovations in the Riu chain they have no character at all the pool at the moment compliments the whole look of the hotel it makes it easy for people who have mobility issues to use the swim up bar etc because you do not have to get out of the pool to go to the swim up bar which is very difficult if you can not walk

        • Riu Hotels

          Hi Paul!

          Many thanks for your point of view! We will share your opinions with the corresponding
          departament.

          Kind Regards
          RIU Hotels & Resorts

    • Janny Perez

      Hello. I’m going with my family to RIU BAMBU en Dominicans Republics. August 3rd. I’m so worried for everything happening there all the deaths, do you know anything about it? Thanks

      • Riu Hotels

        Hello Janny, we are aware and we are very sorry for the sad events you are referring to, but we would like to clarify that they are not related to our hotels.

        At RIU Hotels & Resorts we work hard to provide a safe and pleasant environment for our clients. We are looking forward to receive you so that you can enjoy your stay in an environment of total confidence.

        Kind Regards
        RIU Hotels & Resorts

  • Pat Mcdade

    Are there any plans to refurbish the Riu Palace Pacifico in Nuevo Vallarta.

    • Riu Hotels

      Hi Pat!

      There are no plans so far for the future renovation for this hotel. For more information, you can check our official website.

      Kind Regards
      RIU Hotels & Resorts

  • Mrs Mala Dumasia

    We we be going to Riu Ochos Rios, Jamaica on 10th April 2019. Will there be a lot of refurbishment going on whilst we are there? Hope there won’t be too much disruption.

    • Riu Hotels

      Hi Mrs.Mala!

      At RIU, we work hard to satisfy our clients’ needs and requirements; our goal is to give the best service to our customers and to make their stay unforgettable. For this reason, our staff works effectively and efficiently in order to provide the best service to our guests and to create a relaxing environment for a nice holiday experience.

      Kind Regards
      RIU Hotels & Resorts

    • Sarah delaney

      We will also be arriving 10th April for 2 weeks and have been advised the works start 29th April and we therefore will not experience any inconvenience however, other holidaymakers there now and due to arrive before we do have confirmed work has started? An honest update would be appreciated and confirmation that all facilities will be fully open and any works externally will have no effect? Many thanks (we are in the deluxe wing)

      • Riu Hotels

        Hi Sarah!

        In this post we speak about many hotels! You can check our blog and official website for updates.

        Kind Regards
        RIU Hotels & Resorts

  • Harry Richardson

    Your property in Aruba, Riu Antilles, is in desperate need of updating. Whilewe like your resorts we wouldn’t return to Aruba before some updating was done.

    • Riu Hotels

      Hi Harry!

      Many thanks for your comment! Of course, we will share your experience with the corresponding department, to make adjustments where necessary, or to take them into consideration for future refurbishments.

      Kind Regards
      RIU Hotels & Resorts

  • Valerie Hughes

    My husband and I have been to the Riu Palace Riviera Maya every year since it opened but this year our tour operator Too as moved us to the Riu Palace Mexico as our dates clashed with the closure by 1day. We will look forward to returning to the Riu Palace Riviera Maya next year, please don’t change the decor as it is beautiful as it is .

  • Val johnson

    We have visited the palace riviera maya 6 times and loved it. We loved the colonial style
    and although our last visit we could see how tired it was getting I hope you leave some
    of the colonial style and not renovate it as contemporary as the palace Mexico which we
    had a look round and felt is was to corporate and clinical.

    • Riu Hotels

      Hi Val!

      Many thanks for your point of view! We will share your opinions with the corresponding departament.

      Kind Regards
      RIU Hotels & Resorts

  • Dawn Wozniak

    Hi we stayed in the refurbished Riu Palace Mexico and absolutely loved it. Plus had our honeymoon in 2007 in Riu Playacar. Would recommend a Riu hotel every time. Thank You and your staff for great memories .

  • Denise

    Why is it that you don’t have tea/coffee facilities in the rooms when they are upgraded and renovated

    • Riu Hotels

      Hi Denise!

      Many thanks for your comment. We will share it with the corresponding departament.

      Kind Regards
      RIU Hotels & Resorts

  • Marion Walker

    What about the Oliva beach, Corellejo. Love this hotel but definitely needs a make over

  • Denise Koch

    What about the RIU Caribe in Cancun?

    • Riu Hotels

      Hi Denise!

      Many thanks for your interest, but now we don`t have any news about this. You can check our blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Mr P Sperrin

    Hi
    As a regular guest at the Riu Palace Rivera Maya please may I first congratulate you on your 1st class Hotels.
    We have stayed in many over the years but The Palace Rivera Maya is our favourite.
    Please keep the colonial decor of this hotel when refurbishing as it gives that special feeling of a real Mexican hotel.
    My I also commend you on the staff at this particular hotel as being fabulous and making our vacations especial.
    Thank you. Paul
    Riu class:91401232

    • Riu Hotels

      Hi Mr. Sperrin!

      Many thanks for sharing your opinin whit us. We are so delighted to read your positive feedback about our hotels and our staff.

      Kind Regards
      RIU Hotels & Resorts

  • Lynne Fox

    Please update the Riu Olivia beach, such a delightful area and such lovely staff that try their hardest. We have stayed here twice but it’s looking so tired.

    • Riu Hotels

      Hi Lynne!

      We are pleased to inform you that the refurbishment works are planned by the end of this year.

      Kind Regards
      RIU Hotels & Resorts

  • Andrew newburn

    We are going to RIU Vallarta in Mexico in may 2019 . Will these renovation’s upset our stay .

    • Riu Hotels

      Hi Andrew!

      Please, rest assured that our hotel team wil try to accommodate you according to your needs in a quiet area. We strive to make our clients feel comfortable and relaxed at our hotels.

      Kind Regards
      RIU Hotels & Resorts

      • Vanessa

        Hello. We are booked at Riu Vallarta in June. Can you confirm when the alterations are due to start please. Some say August, others say March. Thanks Vanessa

        • Riu Hotels

          Hi Vanessa!

          The refurbishments works are planned to get started by the end of August.

          Kind Regards
          RIU Hotels & Resorts

      • Amy

        Does this mean that the renovations will have started in May? We travel in July and I would like to know how our stay may be affected

        • Riu Hotels

          Hi Amy!

          We would like to inform you that the refurbishment works are foreseen to begin by the end of August. Therefore, you are not going to be affected by them.

          Kind Regards
          RIU Hotels & Resorts

  • Ralph Sutton. Riu Class No. 09961156

    We only use Riu group for our holidays these years and must say that they are to a very high standard throughout. We were listed in the top 500 guests at the end of 2015. and are Diamond Members. Seeing we don’t like long haul as much these days due to our ages, we tend to use the hotels in Morocco. We have used the Tikida Dunas, and the Tikida Beach and the Tikida Palace all in Agadir, I have also been to the Tikida Garden in Marrakesh. We have been to the Tikida Palace over 20 times and 18 months ago we decided to use the Tikida Beach as it became adult only. This is a well run hotel very friendly and staff very helpful, but we have now had to change our booked holidays back to The Palace Tikida Agadir as the Beach is not for sale on the Riu site only on Tui. and it is being sold as a Tui Sensimar Agadir. We have changed because as loyal Riu members we do collect the points which we have used many times over the years. and we do not want to loose our status. So back the our home in Morocco the Tikida Palace where we will be looked after by many of the staff we have known since the hotel opened and we will enjoy the food presented by Chef Abargh and his first class team of Chefs and Cooks. It will be so good to see so many people we have made friends with over the years. We will be there from 2nd April for 4 weeks. and booked again for Sept/Oct and Dec/Jan 2020. Spending another Christmas and New Year there.

    • Riu Hotels

      Hi Ralph!

      We are really happy reading your comment! We hope to see you soon in our hotels!

      Kind Regards
      RIU Hotels & Resorts

  • Ron Gittemeier

    Please do not change style. Read the comments, most people agree with us. Needs updated but not remodeled. Have reservations in May. Thank you.

    • Riu Hotels

      Hi Ron!

      Your opinión is very important for us. We will share your opinions with the corresponding departament.

      Kind Regards
      RIU Hotels & Resorts

  • John Mikovich

    Any chance of making The Riu Palace Rivera Myanmar an adults only? It would be an outstanding hotel for adults. You have enough Riu’s in Playa to let this one be for adults. We use Riu’s twice a year and look for Adults only

    • Riu Hotels

      Hi John!

      Please, visit our official website page where you can find all the information about our Adults Only hotels.

      Kind Regards
      RIU Hotels & Resorts

  • Becky Summers

    We stayed at Riu in Ocho Rios in January. We had such an amazing stay. The hotel and all the amenities were great but what made are experience so fun was the wonderful Jamaican people working at the resort. The evening entertainment was really special. So much talent!!! We made new friends and memories that will last a lifetime. This will be a yearly trip and excited for the new updates at the resort.

    • Riu Hotels

      Hi Becky!

      Thanks for sharing with us your experience! We hope to having you again very soon in our hotels!

      Kind Regards
      RIU Hotels & Resorts

  • Jacqueline Kirk

    Going to newly refurbished Rui Palace in Punta Cana this year this will be my fourth visit to this hotel and I’m looking forward to seeing the changes this is where I’ve had my best holidays ever it’s like visiting old friends I love it

    • Riu Hotels

      Hi Jackeline!

      Many thanks for your point of view! We will share your opinions with the corresponding department.

      Kind Regards
      RIU Hotels & Resorts

  • Janet Baker

    Enjoy coming to Rui hotels because of the standard quality of hotels off to Mexico soon

  • Amy Solomovitz

    Hello Luis,

    Please if you can guide me to the Human Resources of Riu Hotels… Really appreciated ! Thank you..

  • susan hankinson

    We are staying at the Riu Vallarta and celebrating our Ruby ( 40 years) Anniversary while there, we specifically chose this hotel for that reason, please tell me the renovations will not effect our stay we travel from UK 30th May our Anniversary is 11th June . Riu class card 92016356

    • Riu Hotels

      Hi Susan!

      We are pleased to know that you have chosen our hotel for your celebration. Please, keep in mind that the construction works are scheduled to get started by the end of August, before your visit to the hotel.

      Kind Regards
      RIU Hotels & Resorts

  • mark

    riu vallarta closing is this correct

    • Riu Hotels

      Hi Mark!

      The refurbishment works will start up by the end of August, please for more information visit our website.

      Kind Regards
      RIU Hotels & Resorts

  • Ellie Bramwell

    Any plans for a refurbishment of the Riu Karamboa, Boa Vista , Cape Verde? Booked to go in August but have read a few reviews that the rooms need updating , children have cut their feet on broken/missing tiles in the pool and the whole place is just looking a bit tired. None the less , looking forward to our holiday very much .

    • Riu Hotels

      Hi Ellie!

      We will share it with the corresponding departament. In relation to renovations of the hotels, you can check our blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Nicholas

    We would love for Rui Olivia beach in coralejco fuerteventurer to have a full renovation: will this hotel be fully renovated as it is one of our favourites?

    • Riu Hotels

      Hi Nicholas!

      Many thanks for your interest. You can check our blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Lori

    We are staying in Riu Vallarta at the middle of July 2019 and a couple of days in August will the renovations upset our stay??

    • Riu Hotels

      Hi Lori!

      The Hotel Riu Vallarta will begin the renovation works by the end of August.Therefore, you are not going to be affected by them.

      Kind Regards
      RIU Hotels & Resorts

  • Alan hope

    We are planning to come back to rviera maya place in may 2019, can you tell me when the refurbishment will commence please.

  • Serena

    I am so glad to hear you are refurbing the Ocho Rios resort in Jamaica. I last visited this resort 13 years ago and it still has not changed. Since then I have visited Jamaica four times and stayed at The Royaltons. I remember the Riu Hotel offering excellent service. I look forward to seeing the new refurbed hotel and hope this will be an incentive to book again.

  • Wendy Arcaro

    Hello, we first began staying at the Riu chain in 2/2016 with the Riu Caribe. We thought it was nice, but since then have preferred the Palaces, more specifically, the Adult Only Villas. We are Gold Riu Class members and hope to achieve Diamond status in the near future. With that said, we visit the chain fairly often. Most recently, in February we stayed at the Riu Palace Costa Mujeres (swim-out suite), with two more visits planned in 2019 (one as a couple, the second as a family). It is my understanding that Riu will be building more along that stretch of beach, have you ever thought about reaching out to Gold or Diamond members for possible suggestions? They would be your guests who have visited often enough that could possibly give you honest, legitimate ideas that would be most beneficial to your future guests. Trip Advisor and similar sites are a good source when it comes to visitors searching reviews, comments and photos when choosing where they would like to visit, but you have to be able to sort out those reviews. We thought RPCM was an excellent visit, but with a few minor changes could put it even above excellent. Small things make quite a difference. You also have some staff members that should be utilized to train others. Thank you for your time.

    • Riu Hotels

      Hi Wendy!

      Many thanks for your wonderful remarks. We work hard to satisfy the needs of our guests, we will share your impressions with the relevant department. It will be a pleasure to have you in our hotels.

      Kind Regards
      RIU Hotels & Resorts

      • Wendy

        Could you please tell me the dates of the new construction next door? Want to be aware if we will be there during heavy construction periods.

        • Riu Hotels

          Hi Wendy!

          Many thanks for your interest! You can check our blog and official website for updates.

          Kind Regards
          RIU Hotels & Resorts

  • Michele

    I just booked 9 nights at Riu Palace in Zanzibar for our honeymoon from 22nd to 31st August 2019.
    I have noticed that the resort will close 2 months (May and June) for refurbishment.
    Which will be the scheduled renovation? Will be the resort fully operating and at its best at end of August?
    Since its our honeymoon, I take care a lot that everything will be perfect.
    Thanks a lot for your answer.

    • Riu Hotels

      Hi Michele!

      The refurbishments works are planned to get finish by the end of June! So for sure you can enjoy you honeymoon.

      Kind Regards
      RIU Hotels & Resorts

      • Anna

        Hi, we will be visiting Zanzibar in August and I have just read that the refurbishments have been delayed, is this correct? If so when have they been delayed too? Also have you a direct email address to the hotel that you can supply.

        • Riu Hotels

          Hi Anna!

          You can check our blog and official website for updates. Please, contact directly with the hotel by phone: 255 75 8818 282.

          Kind Regards
          RIU Hotels & Resorts

  • Brenda

    When might a Riu Resort open in Huatulco, Mexico. We understand that there is property set aside for a Riu resort

    • Riu Hotels

      Hi Brenda!

      At the moment, there are no plans about this. For more information,
      you can check our official website.

      Kind Regards
      RIU Hotels & Resorts

  • Robert Levick

    Hi as part of the renovation work at the riu Vallarta will it include the swimming pools and surrounding area ? Thanks rob.

    • Riu Hotels

      Hi Robert!

      Many thanks for your interest, but now we don`t have any news about this. You can check our
      blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Helen Payne

    Hi, can you tell me when the Riu Palmeros Gran Canaria refurbishment starts please. Parents are booked for 22nd – 29th April, but I have seen notification that hotel closes on 24th April??
    Can you give me a definitive date & also confirm if any refurbishment is going on while guests are still in hotel prior to closure.

    • Riu Hotels

      Hi Helen!

      Please, contact with your travel agency or the call center department of RIU Hotels & Resorts.

      Kind Regards
      RIU Hotels & Resorts

  • Colin Woodcock

    We have been going to Riu Palace Madeira since 2006 and have booked for the 11th time in July 2019. The staff here are fantastic but the hotel itself is getting really dated. Especially the bathrooms which we are finding difficulty getting into as we get older. Please, please can we have this fantastic hotel refurbished very soon?

    • Riu Hotels

      Hi Colin!

      Many thanks for sharing your opinin whit us. We are so delighted to read your positive feedback about our hotels and our staff. Now we don`t have any news about this. You can check our
      blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Marilee Lucassen

    Do you have a approximate completion date for the Vallarta? We have just made reservations for the end of January 2020, do you expect all construction to be complete by then?

    • Riu Hotels

      Hi Marilee!

      The refurbishments works are planned to get finished by the end of this year!

      Kind Regards
      RIU Hotels & Resorts

  • norma clifford

    I hope you will refurbish the oliva beach hotel in Fuerteventura,
    we have been 14 times and luv it, but they keep telling us it is going to
    have a refurbish but it does not happen.

  • Yvonne Burton

    will any water features or more play areas be added for children in Riu Ocho Rios

    • Riu Hotels

      Hi Yvonne!

      Many thanks for your interest, but now we don`t have any news about this. You can check our blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Beverley Lewis

    Please could you confirm if the RIU Montego Bay is scheduled for a refurb? If so when? Thank You

    • Riu Hotels

      Hi Beverley!

      Many thanks for your interest, but now we don`t have any news about this. You can check our
      blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

      • Jenna

        Hi, I’m planning a trip to Riu Montego Bay for beginning of September 2020. I’ve read online that there are Renovations happening next year, Can you tell me if this is true and what dates / months this is taking place? And finish date? Thank you

        • Riu Hotels

          Hi Jenna!

          Many thanks for your interest! When there are news about Riu Montego Bay we’ll update in our official website.

          Kind Regards
          RIU Hotels & Resorts

  • Bryan

    My one criticism of many of the updates is the open concept washrooms that are becoming common in the refreshed properties. I travel with family and we need a room that the washroom is behind closed doors. Many updated hotels have glass block walls and sinks in the main portion of the room. This rules out many of your hotels for us and many others (my travel agent even says she can’t sell your open concept rooms).

    • Riu Hotels

      Hi Bryan!

      Many thanks for your point of view! We will share your opinions with the corresponding departament.

      Kind Regards
      RIU Hotels & Resorts

  • Ashleigh

    Hello, I’ve stayed at the Rui Ocho Rios twice many years ago. I’m looking at going back for my Honeymoon next July (2020) will the renovations be completed by this date?

    Very excited to see the newly renovated hotel.

    Many Thanks
    Ashleigh

    • Riu Hotels

      Hi Ashleigh!

      Many thanks for you interest! It is anticipated that the refurbishment will be completed at the end of this year. You can enjoy you honeymoon with us!

      Kind Regards
      RIU Hotels & Resorts

  • Julian Sutton

    Hi

    We have recently returned from Riu Ocho Rios in Ocho Rios, Jamaica in April 2019, we are looking to book again as this hotel and staff were all brilliant.

    would you please confirm exactly in detail what the renovations entail, rooms pools, bars, restaurants, walkways etc etc.

    kind regards Mr. Sutton.

  • Julie shears

    I’m would like to know if the chain has any intentions of making an adults only hotel in Playacar. We’re Diamond Class members and have been for several years, but since the renovations children are more frequent to the Palace hotels. We’re now getting fed up of other people’s unsupervised children and are looking for something focused on adults in Playa del Carmen. Is there any plans in the near future or are we to move on to another hotel chain

    • Riu Hotels

      Hi Julie!

      At RIU, we work hard to satisfy the needs of our guests; making our customers happy and comfortable in our hotels is our mission. Of course, we will share your impressions with the relevant department, to make adjustments where necessary, or to take them into consideration for future refurbishments.

      Kind Regards
      RIU Hotels & Resorts

  • Parm

    Hello luis could you tell me if riu le Morne & riu Creole are Due for a refurbishment any time soon

    • Riu Hotels

      Hi Parm!

      Many thanks for your interest! There are no plans so far for the future renovation for this hotel. Please, check our official website.

      Kind Regards
      RIU Hotels & Resorts

  • Lisa

    We only use Rui hotels diamond class members – Do you have any plans to open a Riu in Barbados

    • Riu Hotels

      Hi Lisa!

      Thank you for your loyalty to RIU Hotels & Resorts! We haven’t news about this.

      Kind Regards
      RIU Hotels & Resorts

  • Scarlett Solarz

    I am wondering if they will be changing the amazing shape of the main pool in Ocho to the new rectangular shape. I love all the modern looks except the bland square pool. The windey pool was unique.i know there a water park.

  • Debbie Lamping

    I take a group of 26 seniors to the Riu Vallarta every 2 years and we love the hotel. I would like to know if the renovated rooms will still have a separate shower/sink/toilet like they have had. Hopefully not an open concept with the tub beside the bed, sink and shower open in the bedroom with only the toilet in a private little room. Can you please let me know asap as the group is wanting to book next week for 2 – 3 weeks in February 2020. Thank you for your time Debbie

    • Riu Hotels

      Hi Debbie!

      We don’t yet have this information. Please, wait a bit longer to know more information about the refurbishment.

      Kind Regards
      RIU Hotels & Resorts

  • Carol

    We are looking to book the Riu Vallarta for the end of December, 2019. Is there a chance that renovations will not be completed by then? If so, we may book at the Riu Jalisco, but would like to be at the Vallarta if the renovations are done.

    Thanks!

    • Riu Hotels

      Hi Carol!

      Many thanks for your interest!The refurbishments works are planned to get finished by the end of november!

      Kind Regards
      RIU Hotels & Resorts

  • Tony Cattoor

    We booked the Riu Palace Riviera Maya in April 2020 for 16 days. I now heard there will be a remodel. Will it be fully finished by April? And what exactly will change?
    Thanks

    • Riu Hotels

      Hi Tony!

      The refurbishments works are planned to get finished by the end of this year!For more information,you can check our official website.

      Kind Regards
      RIU Hotels & Resorts

  • Julie turner

    Hi is the riu yucatan going to be refurbished any time soon we are hoping to come in February 2021. I no it’s a long way of but are going to book in January. Thanks

    • Riu Hotels

      Hi Julie!

      There are no plans so far for the future renovation for this hotel because was refurbished in 2013.

      Kind Regards
      RIU Hotels & Resorts

  • Sarah

    Hi is there any plans to refurbish the Riu Paraiso?

    • Riu Hotels

      Hi Sarah!

      Many thanks for your interest! But now we don`t have any news about this. You can check our official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Joseph May

    Hi can you tell me when the renovations at the Riu Vallarta will be completed please as my wife and I have booked to go in March 2020. Many thanks

    • Riu Hotels

      Hi Joseph!

      The refurbishments works are planned to get finished by the end of this year!

      Kind Regards
      RIU Hotels & Resorts

  • Debi

    Are the renovations at RIU Ocho Rios on schedule? What date will that resort reopen?

    • Riu Hotels

      Hi Debi!

      Is expected that the works will be finished by the end of September.

      Kind Regards
      RIU Hotels & Resorts

  • Kate M.

    Hello,
    We have a planned stay at the Riu Ochos Rios starting October 2nd, 2019. Will the renovations be completed by our stay? If not, what will happen to our reservation?

    • Riu Hotels

      Hi Kate!

      We are pleased to inform you that the refurbishment works are planned to be finished by the end of September.

      Kind Regards
      RIU Hotels & Resorts

  • Dennis S

    Hello,
    We are booked to spend 2 weeks holiday( for the fourth year) at rui palmeras on the 30th December 2019 and hope that all renovations are complete. Please can I have an update on progress.

    • Riu Hotels

      Hi Dennis!

      Many thanks for your interest. Don’t worry because the Riu Palace Palmetas is now ready!

      Kind Regards
      RIU Hotels & Resorts

  • Hemesh P

    Hi can you tell me how are the renovations at the Riu Vallarta are going and if the date of completion of November 23rd will still be met (as in the hotel will be completely done inside and out) please as my wife and I have booked to go in December 2019 for our anniversary. Many thanks

    • Riu Hotels

      Hi Hemesh!

      We are pleased to inform you that the refurbishment works are planned to be finished at the beginning of November.

      Kind Regards
      RIU Hotels & Resorts

  • Erica J

    I’m looking to book my 2nd weddiny anniversary at the Jamaica RIU, has renovations been completed?

    • Riu Hotels

      Hi Erica!

      Thanks a lot for your interest! We are pleased to inform you that the refurbishment works have already been completed.

      Kind Regards
      RIU Hotels & Resorts

  • Chris

    Will pools be affected by refurbish at Riu Vallarta?

  • Sil

    Hello, Is the rennovation from Riu Ocho Rios all ready?

  • Steph

    Hi, Is Riu Paraiso inLanzarote being refurbished, im currently staying here and absolutely love it, im just absolutely gutted i only booed for a week and not longer, have been looking to come back same time next year and i havent even left yet! However, I cant find any availability at all for september 2020 and its making me sad!

    • Riu Hotels

      Hi Steph!

      Many thanks for your interest, but now we don`t have any news about this. You can check our blog and official website for updates.

      Kind Regards
      RIU Hotels & Resorts

  • Alfreda Garland

    Hi, I’m so excited to stay at the Riu Palace Riviera Maya in February for two weeks. I have stayed there numerous times with my family and love the hospitality. I can’t wait to see the results of your renovation. I travel a lot, and have stayed for 1 week for years and since my retirement now it’s 2 weeks. Who knows how many in the future. Lol! your staff is the main reason I love to stay at the Riu. I’ve gotten to know many of them.

    • Riu Hotels

      Hi Alfreda!

      Many thanks for you lovely words about our staff!We are happy to know that our hotel satisfies all these important points for you.

  • Derek Rankin

    Hi, my wife and I are looking forward to spending two weeks at RIU VALLARTA from December 28th.
    Can you confirm your renovation program is on schedule for November completion?

  • Paula Stansfield

    Hi
    We love staying in the riu chain hotels. We have been to several but We have stayed at riu playacar 11 times. so for Jan 2020 we are going to the riu Vallarta. We have also booked riu palace zanzibar for september 2020 could you tell me if there are optics in the rooms in this hotel and where I can view a room layout map as I can only find them from 2017 and know that an extra 100 rooms have been added. Thank you

  • Nathalie

    Hello … hoping you can give an update on the renovation of the Riu Palace Riviera Maya in Playa del Carmen. Is it on schedule to open Dec 7 2019 as planned? If not, what is the planned reopening date? Will there be any part of the property still under construction when it reopens? As a guest, what else do I need to know about the condition of this property for planned vacation in mid December 2019. Much thanks!!

    • Riu Hotels

      Hi Nathalie!

      We are pleased to inform you that the refurbishment works are planned to be finished on December 7th. You can check our official website for more information to plan your holidays!

      Kind Regards
      RIU Hotels & Resorts

  • Pat Sass

    Luis, we have stayed at Vallarta over 20 times and love the hotel. We have reservations for Dec 7-14 Is the hotel going to be ready for us

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