RIU CLASS SPECIFIC CONTRACTING CONDITIONS:

The use of the services of RIU or the contracting of its services implies acceptance of the following general terms and conditions:

In agreeing to this contract, you declare and accept:

1. Acceptance of the Riu Hotels & Resorts GENERAL CONTRACTING CONDITIONS

2. Riu Class (WRC) bookings are subject to the specific general contracting conditions, detailed below.

3. Bookings shall be made in the name of the holder or beneficiary of the Riu Class account seeking to make the booking (hereinafter the booking party) who has identified him or herself and following verification of the number of Riu Class points.

4. Holidays booked with redeemable points must be made through www.riu.com, through the Call Centre or through the official Apps of Riu Hotels & Resorts.

5. Holidays booked with redeemable points shall be subject to the number of points in the Riu Class account and room availability at the requested hotel. Riu Hotels & Resorts reserves the right to apply restrictions.

6. The booking party must identify any accompanying guests and indicate whether or not they are Riu Class members, and provide their card numbers if they are members when making a booking with redeemable points.

7. The number of points necessary per person and night for making the bookings shall vary based on the room rate selected:

• “Points-only rate”: shall vary based on the destination, the tourist season and the category of the hotel where the customer wishes to stay.
• “Applicable rate plus points”: shall vary based on the room rates applied at each hotel.

8. If the account does not have sufficient points for the entire stay, the system shall apply the room rate in points to the first nights of the booking. The standard rate shall be applied to the rest of the nights booked.

9. The nights booked with the “points-only rate” or the “applicable rate plus points” do not accrue new points.

10. It is an essential condition for at least one of the components of the booking to be a Riu Class member of the account used to make said booking.

11. The Riu Class points used to make a booking shall be blocked in the account of the member at the moment the booking is made and will not be available to use for other services of the programme until after check-out from the hotel is complete.

12. Bookings and Cancelations

The User may modify or cancel the booking through the Call Centre or through www.riu.com. The modification, cancelation and no-show conditions of the booking shall be those that appear in the purchasing process specified on the Website and which the User knows and expressly accepts at the time the booking is made.

13. Riu Class reserves the right to cancel or modify, wholly or in part, with or without prior notice, the conditions of the Riu Class Programme, the tables governing accrual and redemption of points. The clauses stated at www.riu.com shall be understood to be in effect at all times, invalidating any previous clauses.

14. RIUSA II, S.A. reserves the right to cancel or modify, wholly or in part, with or without prior notice, the RIU CLASS SPECIFIC CONTRACTING CONDITIONS, the tables governing accrual and redemption of points. The clauses stated at www.riu.com shall be understood to be in effect at all times, invalidating any previous clauses.

- July 2018 -