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Riu Class Program general legal terms
1.- The Riu Class Program and card are property of RIUSA II, S.A., Calle Llaud s/n, 07610 Palma de Mallorca, Spain.
2.- RIUSA II, S.A. must be informed in writing by the cardholder of any changes in the cardholder’s name, address or number of identification document (passport or national identity card) and the date of issue thereof at the main offices in Palma de Mallorca, at Riu Class, C/ Llaud s/n, 07610 Palma de Mallorca, at [email protected] or by changing his or her personal data on the Riu Class website. RIUSA II, S.A. shall not be held liable for any malfunction or damage caused to guests that arises from non-compliance with the provisions of this paragraph.
3.- RIUSA II, S.A. reserves the right to discontinue cards and guest accounts if it deems it has sufficient reasons for doing so.
4.- The request for registration in the Riu Class program entails the participant’s explicit authorisation so that their data can be provided with advertising purposes solely to Riu Group companies and their franchised establishments. Completion of the information requested is compulsory. The participant has the right of access to their personal data and can exercise their rights of rectification, erasure or objection by virtue of compliance with the General Data Protection Regulation 2016/679, and the withdrawal of their consent to assign and protect their personal data. To do this, please write to the personal data processing controller: RIUSA II, S.A., Riu Class, C/Llaud s/n, 07610 Palma de Mallorcaby sending an e-mail to [email protected]
5.- RIUSA II, S.A. reserves the right to cancel or modify, totally or partially, with or without prior notice, the conditions of the Riu Class Program, the points accrual and redemption tables and service agreements with partners at destinations and the clauses contained at ww.riu.com shall be considered to be in effect, superseding any previous conditions. All points earned by cardholders shall be cancelled should the program be annulled. RIUSA, II S.A. is not liable for any damages or prejudicial consequences caused by the cancellation or modification of the Riu Class Program. Riu Class points may not be redeemed for cash under any circumstances whatsoever.
6.- RIUSA, II S.A. and companies belonging to Grupo Riu Hotels in Spain or other countries decline any liability arising from the inability, for any reason whatsoever, including force majeur and acts of God, to fully comply with the provisions mentioned above that incorporate the rules of the Riu Class Program. Under no circumstances shall they be held liable for damages and prejudicial consequences arising from the compliance or non-compliance with any of the terms and conditions contained in the Riu Class Program rules.
7.- Riu Class Program terms and conditions shall be governed by the laws of Spain. Any disputes shall be brought before the Courts of Palma de Mallorca.
8.- The cardholder may withdraw consent to receive promotional communications at any time by simply contacting the sender, via email at: [email protected] or [email protected].
9.- Riu Class (WRC) reservations have Specific Contracting Terms and Conditions. These may be consulted at https://www.riu.com/en/riu-class-conditions.jsp and a breakdown is given below.
Riu Class Program general legal conditions
(0) The Riu Class programme terms and conditions posted at www.riuclass.com are considered in effect, superseding any previous conditions.
(1) The registration form (available at our hotels and at www.riuclass.com) must be completed in full for participation in the Riu Class programme. Pursuant to current legislation on personal data processing, only the owner of such data (the client) may register for our loyalty programmmes, declaring irrefutably their acceptance of the legal terms and conditions. Only the owner of the data may exercise their right to modify or cancel their personal data. Should the registration or updating of data be carried out by a third party (agency or commercial intermediary), this should be done with the prior written consent of the owner of the data. Legal entities, as well as employees in the tourism sector are excluded from the programme. Cardholders must be 18 years of age or over.
(2) The Riu Class card is personal and non-transferable. One cardholder and one adult beneficiary, who must be the partner of the cardholder, are permitted per account. All names and surnames must be registered as they appear on the person’s passport or ID. Cardholders’ children under 18 years of age may also be beneficiaries of Riu Class accounts. Cardholders and those persons registered as beneficiary members at the same Riu Class account are the only individuals who may use the card. Cardholders’ other beneficiaries may be added after the card has been issued, provided that they meet the established requirements. It is not allowed to be registered in two Riu Class accounts. All the duplicated members and their points will be automatically cancelled.
(3) Please visit www.riu.com or consult our Riu Class Team for further information about our selection of preferential hotels, special promotions and offers.
(4) Those who apply for Riu Class membership using the form on www.riuclass.com or at our hotels will receive a provisional pre-numbered Riu Class card upon completion. The number of the provisional card corresponds to the number of the cardholder’s Riu Class account and identifies him or her as a programme member until the definitive card has been issued.
(5) The Riu Class programme consists of 3 tiers: Riu Class Classic, Riu Class Gold and Riu Class Diamond. Provisional cards obtained through www.riuclass.com have the Riu Class Pre-Classic card tier.
(6) Cardholders will receive their official Riu Class card once they have stayed in a RIU hotel and registered it correctly on the account, and when they have validated their address in their private area.
Terms governing the accumulation of points for stays
(7) Points start to accumulate as soon as the registration form is completed. Stays in hotels prior to application to join the programme will not accumulate points.
(8) The Riu Class programme allows points to be accumulated per person and per night according to destination, tourist season and category of the hotels guests choose to stay in. This does not apply for the Calypso hotel and Sensimar hotels
(9) If a visit is made to an establishment that no longer belongs to the Riu Hotels & Resorts chain, this visit will accumulate points towards obtaining Gold and Diamond tiers whenever said hotel appears in the official Riu Hotels & Resorts catalogue at www.riu.com at the time of the visit. To the contrary, no points may be redeemed at said hotel from the time when the establishment no longer belongs to the chain.
(10) Points accumulated for a stay will automatically be deposited in the Riu Class account provided that clients identify themselves as members of the programme, by showing their card or quoting the number when checking in at the hotel. Points not automatically assigned to the Riu Class card may be added within a one-year period after a visit. To do so, the Riu Class cardholder must make a claim in his or her private area or in writing to the Riu Class Team, accompanied by written proof of the visit, which states the name of the, hotel, check-in and checkout dates and the names of the persons that have actually stayed at the hotel, without which no retroactive points will be awarded.
(11) Points accumulated during a stay will be deposited in the Riu Class account at checkout and may be redeemed for programme services during the following visit to a Riu hotel.
(12) Persons whose reservations are made through invitations, special promotions, auctions, complementary stays and courtesies do not accumulate points. Children over 2 years of age only receive points when travelling with an adult who participates in the Riu Class programme. Restrictions apply.
Terms governing the accumulation of points for direct bookings
(13) Riu Class programme members can accumulate points for the monetary amount of direct bookings for our hotels made in the private area of www.riuclass.com or by calling our reservations line, with locators starting with WRC.
(14) For clients prepaying bookings (prior to arrival), points will be registered as provisional in the Riu Class account of the person making the reservation, and will be calculated in the currency in which the booking was made. The points will become definite when the stay is complete.
(15) For clients paying at the hotel (hotel payment), points will be registered in the Riu Class account of the person making the reservation when the stay is complete, and will be calculated in the local currency of the country in which the hotel is located. Clients will be given a receipt with the amount in local currency.
(15.1) The equivalent of each currency in Riu Class points is as follows:
4 EUR = 1 Riu Class point
240 DOP= 1 Riu Class point
2800 CRC= 1 Riu Class point
46 MAD= 1 Riu Class point
440 CVE= 1 Riu Class point
600 JMD= 1 Riu Class point
10 AWG= 1 Riu Class point
6 BSD= 1 Riu Class point
6 USD = 1 Riu Class point
80 MXN = 1 Riu Class point
3.6 GBP = 1 Riu Class point
(15.2) The crediting of points for bill amounts will be applied after discounts, redeeming and tax.
Terms governing the accumulation of points for extras at Plaza hotels
(16) Riu Class Corporate members can accumulate points for extras charged to the room during stays at Riu Plaza hotels. Points will only be accumulated for items redeemable for points.
(16.1) The equivalent of each currency in Riu Class points is as follows:
4 EUR = 1 Riu Class point
240 DOP= 1 Riu Class point
2800 CRC= 1 Riu Class point
46 MAD= 1 Riu Class point
440 CVE= 1 Riu Class point
600 JMD= 1 Riu Class point
10 AWG= 1 Riu Class point
6 BSD= 1 Riu Class point
6 USD = 1 Riu Class point
80 MXN = 1 Riu Class point
3.6 GBP = 1 Riu Class point
(16.2) The crediting of points for bill amounts will be applied after discounts, redeeming and tax.
Expiry of points and cancellation of Riu Class accounts
(17) Riu points in accounts that do not register activity (Visit) for a period of over two years shall automatically expire without prior notice. Cardholders shall maintain their card numbers, which may be used again during their next visit to a Riu hotel. From 1 January 2013 the points have an expiration date of 4 years. Previously expired points will not be returned.
(18) Riu Class accounts that do not register any activity (Visit) for a period of over four years are automatically cancelled without prior notice. Cardholders shall maintain their card number, which may be reactivated during their next visit to a Riu hotel.
(19) 10 points are equivalent to €0.25 (or its equivalent in the currency of the country in which the hotel is located) to pay the extra expenses at the hotel.
Obtaining and maintaining Riu Class Gold and Riu Class Diamond tiers
(20) Benefits that apply to Gold and Diamond tiers and the obtaining thereof respectively shall be applicable whenever the Riu Class cardholder and each and every one of the beneficiary members over 18 years of age have accumulated the minimum number of points (for stays contracted, paid for and accomplished) required to obtain Gold and Diamond tiers. In order to change category, only "holiday and additional points" will be taken into account. Points obtained through special promotions, adjustments, transfers, compensation, direct bookings, additional charges or others are not applicable.
Obtaining tiers is achieved through the following:
- Riu Class Classic: completion of the application form as well as the registration of the first accomplished visit.
- Riu Class Gold: accumulation of 1,600 points (for stays contracted, paid for and accomplished) over a period of two consecutive years.
- Riu Class Diamond: accumulation of 5,000 points (for stays contracted, paid for and accomplished) over a period of two consecutive years.
(21) To maintain the Gold and Diamond tiers, the Riu Class cardholder, and each and every one of the beneficiary members over 18 years of age, must accumulate the minimum number of points (for stays contracted, paid for and accomplished). In order to maintain the category, only "holiday and additional points" will be taken into account. Points obtained through special promotions, adjustments, transfers, compensation, direct bookings, additional charges or others are not applicable.
Maintaining the status is achieved through the following:
- Riu Class Gold: 3,200 points (for stays contracted, paid for and accomplished) accumulated over a period of two consecutive years.
- Riu Class Diamond: 7,500 points (for stays contracted, paid for and accomplished) accumulated over a period of two consecutive years.
(22) The validity of Gold and Diamond tier cards will be extended for a period of 2 consecutive years whenever the cardholder and each and every one of the beneficiary members meet the maintenance conditions for each tier. Participants who do not meet maintenance conditions shall be issued a new card with the same Riu Class account number in the tier immediately below it:
- Riu Class Gold members shall be issued a Riu Class Classic card.
- Riu Class Diamond members shall be issued a Riu Class Gold card.
(23) The conditions required to obtain each tier must be fulfilled to recover Gold or Diamond cards that have been downgraded because conditions have not been met.
Partner services at destinations
(24) See our partner services at destination in your hotel reception or on riuclass.com
Loss, theft or damage to Riu Class cards
(25) Riu Class cardholders must immediately report the loss, theft or damage to their Riu Class cards to the Riu Class Team, which will allow a new card with the same Riu Class account number to be issued. Every duplicate will cost 250 points, which will be charged to the account.
Riu Class Service Guarantee
(26) Riu Class programme cardholders are the beneficiaries of the Riu Class Service Guarantee, in which problems in hotel services described in tour operator brochures shall be corrected or a satisfactory alternative proposed within a 24-hour period. Problems must be previously reported to the hotel management.
Services and advantages of Riu Class cards
(27) Riu Class cardholders can redeem their points for merchandise in Riu Shops at their destination, at any time during their stay, except on checkout day. A list of shops offering this service is available on www.riuclass.com
(28) Riu Class cardholders can redeem points for merchandise online in the Riu Shop on www.riushop.com.
(29) Riu Class cardholders can redeem their points for extras at the hotel on checkout day. Points will be redeemed automatically as long as the cardholder has points accumulated and does not state otherwise.
(30) Riu Class cardholders benefit from the following services:
- Riu Class Classic: points can be redeemed for late checkout. To do so, the Riu Class cardholder should apply on www.riuclass.com at least three weeks prior to arrival at the hotel and, after arriving, must notify the reception desk at least 3 days in advance.
- Riu Class Classic, Riu Class Gold: points can be redeemed for room upgrades. Subject to availability at the time of stay.
- Riu Class Gold, Riu Class Diamond: free late checkout (until 3.00 pm) at our holiday hotels. To enjoy this service, the Riu Class cardholder should apply on www.riuclass.com at least three weeks prior to arrival at the hotel. Once in the hotel, inform reception at least three days prior to departure, one day in the case of Plaza hotels.
- Riu Class Gold, Riu Class Diamond: room allocation, dining room table and sitting allocation, if the service exists at the holiday hotel. To enjoy such services, cardholders should apply on www.riuclass.com at least three weeks prior to arrival at the hotel.
- Riu Class Diamond: express check-in and room upgrade free of charge. To enjoy these services, Riu Class cardholders should apply on www.riuclass.com at least three weeks prior to their arrival. All services subject to availability at the time of stay.
Obtaining room upgrades by using Riu Class points (redeeming points for upgrades)
(31) Room upgrades are subject to availability and the existence of the desired type of room in a hotel at the time of a visit. A room upgrade can be obtained for a certain number of nights during a guest’s stay or for the entire stay.
(32) Room upgrades with redeemed points must be requested 3 weeks in advance prior arrival to the hotel and need to be confirmed according to room availability three weeks prior your arrival to the Hotel. Room upgrades are obtained after identification of the Riu Class cardholder, who must be an adult (over 18), and verification of the number of points in the account.
(33) The number of points per person and per night required for a room upgrade varies according to destination, hotel category and type of room desired.
(34) The following room upgrades are permitted in holiday hotels:
- Upgrade 1 (UPG1): from a standard double room to a standard double room with sea views
- Upgrade 2(UPG2): from a standard double room with sea views to a junior suite
- Upgrade 3 (UPG3): from a junior suite to a senior suite
- Upgrade 4 (UPGJS) from a standard double room to a junior suite
- Upgrade 5 (UPGSS) from a standard double room to a senior suite
The number of points per person and per night needed to obtain a room upgrade with redeemed points is based on double occupancy. Supplements for third persons (additional guests) or single occupancy will be charged at the direct booking room rate in effect and must be settled in cash.
(35) The following room upgrades are permitted in Riu Plaza hotels:
- Upgrade A (UPGA): from Deluxe room to Junior Suite or Executive Room.
- Upgrade B (UPGB): from to Junior Suite or Executive Room to Senior Suite.
(36) Stays in which a room upgrade with redeemed points is enjoyed accumulate Riu Class points according to the point accrual tables posted at www.riuclass.com and considered in effect.
(37) The Riu Class points needed to enjoy a room upgrade with redeemed points will be blocked in the cardholder’s Riu Class account and cannot be used for any other programme services. The balance of points in the cardholder’s Riu Class account will become definitive at check-in.
(38) If a Riu Class cardholder staying in an upgraded room with redeemed points wishes to cut his or her visit short, the points corresponding to the nights stayed will be discounted from the Riu Class account at check out.
If the cardholder wishes to extend his or her stay, additional nights will be charged at the direct booking room rate in effect and must be paid for in cash. Extended stays are subject to the availability of rooms at a hotel. Extended stays accumulate points per night and per person according to the point accrual tables contained in the Riu Class programme.
Transferring points between different Riu Class accounts
(39) Points transferred between different Riu Class accounts must be through www.riuclass.com.
(40) Riu Class "Welcome points" (ING), "Member get member" (MGM), "Exclusive points awards" (WRC) and blocked points cannot be transferred.
(41) To transfer points, the origin account cardholder must provide the Riu Class card number of the beneficiary of the transfer (destination account), as well as the number of points to be transferred.
(42) Points transferred will figure in detail in the origin and destination cardholder account statements of points.
March 2019